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9.6/10
Amazing
GGuest UserDoesn’t meet Belmond expectations.
1. Food is average, the same we had in a small village, change a chef, not tasty at all.
2. On a breakfast waiters ALWAYS bring fruits and after 5 min asking if I need them. Why on earth I should eat fruits in 5 min? And why do you need it? Quality and variety of breakfast is not nice — all days we had not fresh blueberries. In my home country I have blueberries from Peru and it’s fresher. How it is possible?
3. Welcome is not in Belmond style: no champagne or good chocolate.
4. One day we asked to clean the room before 12, they did, we came and I was sure we are alone in the room. When I was naked I saw a gardener in our private terrace. He also saw me. How it’s possible he entered our terrace when I was in the room????? With no bell and knocking????
5. Alpacas feeding is also trash: all people from hotel come, you will never get nice pictures like on instagram. Why you don’t make it by appointment? We had a lot of experiences with animals in different countries , this one is the worst.
6. Stuff is not well trained, communication is super artificial.
Place is beautiful, but that’s it. Worst Belmond we have been to. Ask Monasterio Belmond about good experience and top notch service.
GGuest UserCleaning lady friendly and helpful. Owners who normally run the place out of town. Hotel is about 10 minute walk to town. Most of the road to plaza is paved. I ate at a very good restaurant in plaza. Almost all the restaurants offer excellent views and vegetarian options. The hotel has glorious views from the rooftop where they serve breakfast daily. There is coffee available or hot water 24x7. The area is quite except for cows mooing. Internet excellent. Hot shower excellent. Eggs made to order for breakfast. Google translate needed at hotel + in town. Wish all hotels offered filtered water. This would reduce the daily purchase of plastic bottled water. I enjoyed my stay.
GGuest UserThis hotel is located in a small alley, with an inconspicuous facade, but the interior is a delightful surprise. At its center is a beautiful little garden, bursting with vibrant flowers and plants, surrounding which are elegant four- or five-story buildings, seemingly recently constructed. The pale yellow exterior is striking and elegant. The windows are adorned with rustic brown wooden latticework, and the interior features solid wood floors, stylish wooden furniture, comfortable and clean bedding, and well-equipped bathroom fixtures and toiletries. The breakfast is plentiful and delicious, and the dining room is also exquisitely decorated. The staff are warm and attentive; our experience was excellent!
GGuest UserBesides the location (5mins walk from train and restaurant’s) and quality of the rooms, the reason this is getting a 5 star review from me and my mates was the customer service.
The people working at the hotel - in particular Nathale and William - were absolutely wonderful. Probably the best customer service I’ve ever received (I mean this literally). They went above and beyond to answer all our questions and helped us navigate train suspensions and protests (even offered us showers and a place to rest after climbing Machu Picchu, post check out).
They didn’t just respond to needs, they assessed and identified what would make us more comfortable and they delivered it proactively.
Nn a g iI stayed to climb Machu Picchu. The access was good and the bus stop to Machu Picchu was very close.
The breakfast time was relatively early and I had to get up early, but it was delicious.
Since there is no screen door, it is recommended to be careful not to let insects come in when opening the window, or to look outside without opening.
I was grateful that the restaurant in the series was discounted.
MMananxi_MXvery good! I didn't take a lot of photos, but I probably told you about it! First of all, I went to Machu Picchu to stay in Hot Water Town for one night. The town was really small, so this hotel looked far from the station. It took only 3 minutes to walk. I got off the train station and walked uphill.
The hotel is four stars, the lobby reception service is very good, there is free hot tea bags for you to drink, there is an elevator with luggage storage service, the room is large, and the bed for two people is almost Queen size.
Room facilities are complete: electric fans, heating, blankets
It is worth mentioning: Wi-Fi is particularly easy to use, the meeting is very smooth; the faucet is large, the bath is very happy!
Watching the river at night to sleep, the white noise of sleep aid
Breakfast was too early to experience, but the hotel staff were very enthusiastic and patient. After returning from Machu Picchu, we rested in the lobby and charged to the train station to return to Ouyutai.
The price is also very affordable, in short, the experience is very good 😘 recommend everyone to come
SSham LatiffThis is a lovely hotel very near to the train station with lots of restaurants next to it. Its also very conveniently to go to the bus station up to the citadel. The hotel staff are very friendly and accommodating. They even helped us get a really good guide for our visit to the incan city. Highly recommended
MMoralesLocation was the best. However, nobody controls the level of noise of guests in the halls and any noise from outside comes into the room quite easily.
GGuest UserTodo perfecto ! Me encantó el servicio del dueño del hotel me ayudó bastante en todo Super amable la verdad se portó conmigo. El desayuno estaba muy rico también y la cama muy cómoda. Excelente precio calidad
GGuest UserThe location is very good, there is free lunch or dinner, very good, the room facilities are general, but it is estimated that it is already a very good presence in the local area, overall, it is still very good.
For hotels with Bar in Urubamba, the average price on weekdays is $201, and on weekends (Friday–Saturday) is $203.
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