Hotels in Madian Area, Beijing

After staying at Huazhu hotels for so many years, this time I had some bad luck. The TV screen mirroring in my room was broken, and even after reporting it to the front desk, it wasn't fixed. Then, there was a power outage on Saturday morning. They said it would be about ten minutes, but it wasn't fixed even after half an hour, and the elevator was stuck. For an Orange Crystal hotel, paying 500-600 RMB is really expensive; it's just not good value for money anymore.

Seriously, this hotel is awesome! The room was beautiful — soft blue color that made us feel so relaxed. Perfect for our family, and our kids absolutely loved it. The staff even upgraded our room for free. And here's something really cool: you can contact the lobby through the phone and talk to an AI system. It was super fast and easy — no waiting on hold. Great service all around. We'll definitely be back!

This stay perfectly met the standards of a Manxin Star Hotel; overall, I was extremely satisfied. The front desk staff were incredibly professional, handling check-in efficiently and smoothly. They were polite and attentive throughout, with detailed and thoughtful responses, a service level truly fitting the hotel's positioning. Entering the room was a delightful surprise – fresh and abundant welcome fruits had been prepared in advance, a warm and thoughtful detail. The room was clean and tidy, the bedding soft and comfortable, and the facilities well-maintained, ensuring a comfortable and reassuring stay. Upon check-out, the hotel even thoughtfully presented a lovely little gift, an extra touch that made us feel especially valued. From arrival to departure, there were no oversights; the staff consistently prioritized guests, providing meticulous service. I highly recommend this hotel for both leisure travel and business trips. Both the value for money and the service are outstanding. I will definitely choose to stay here again on my next visit and sincerely recommend it to everyone.

⭐⭐⭐⭐⭐ Five-star review! Sheraton consistently delivers five-star quality. The lobby is grand and elegant, and the front desk handled check-in efficiently and professionally, with thoughtful and attentive service. The guest room was clean and tidy, the bedding soft and comfortable, and the soundproofing excellent – I slept soundly until morning. Breakfast offered a wide variety of delicious options, and the swimming pool and gym were well-maintained. The location is superb, making travel convenient. It's perfect for both business trips and vacations. I'll definitely choose to stay here again!

First off, the location is absolutely fantastic. It's really close to both bus and subway stations. Breakfast is included, which is great, and it's clean, hygienic, and tastes good. There's a small supermarket and convenience store nearby, but the real bonus is being right next to Youth Lake – the scenery is just beautiful. The hotel front desk staff are warm and welcoming; they're genuinely lovely people. I'll definitely stay here again next time I'm in Beijing. Highly, highly recommend!

We stayed here for a concert with our child, and the hotel's location is absolutely fantastic. It's an easy walk to Hepingli Beijie Station on Metro Line 5, and the Olympic Stadium (Bird's Nest) is only about a 20-minute drive away, which was super convenient. Plus, it's really close to attractions like Yonghe Temple and Ditan Park. We booked a king room, and it was spotless, with a simple yet modern design. The bedding was soft and comfortable, so we slept really well. The bathroom had a great shower with good water pressure and instant hot water. The front desk staff were warm, friendly, and efficient. All in all, it's great value for money. We'll definitely choose this hotel again next time we're in Beijing!

The service was great, and the room was excellent! They even gave me a free upgrade. The projector in the room has a Tencent membership already set up, and the smart lock works with your phone's Bluetooth. It's a really smart room; there's even a Xiao Ai speaker to control the smart home devices. Plus, the front desk offers free umbrella rentals, and the room has a dryer for clothes, which is a very thoughtful touch. The location is good too, very close to the subway station, making it easy to get around. It's also quiet, being located inside a residential complex.

This stay experience exceeded expectations! The location of the hotel is great, and it is very convenient to eat, drink and play around. The room was clean and tidy, the bedding was soft and comfortable, and the sleep was particularly fragrant. From the front desk to the room service are warm and thoughtful, the price is very high, I will choose here next time!

• **Hygiene:** There were tiny flying insects in the room, about 3-4 appeared over two days, so I'm deducting one star per day for that. • **Environment:** The location was easy to find and parking was convenient. However, I couldn't open the window at night because it was incredibly noisy. (Why open the window? Because the room had a strange odor and was stuffy, plus the air conditioning wasn't cooling, only blowing 26°C+ air.) Again, deducting one star per day for this. • **Service:** The staff were very warm and proactive during check-in (e.g., actively recommending breakfast discounts). In contrast, check-out felt a bit too cold and impersonal, so I'm deducting 0.5 stars for that. Another star is deducted for the following situation: After checking out and getting to the parking lot, I remembered I had a package marked with my room number delivered to the front desk. I went back to collect it and borrowed scissors from the front desk to open it. The front desk staff helped me dispose of the outer packaging, which I thanked them for. Just as I was leaving, the front desk staff suddenly asked how my stay was and if I would leave a good review. I honestly replied, 'Let's just skip it. The service was good, but the facilities were really bad' (more details below in 'Facilities'). And then, guess what? The front desk lady actually smiled and said, 'Oh, in that case, please don't leave us a review...' My reaction?! (Usually, it would be something like, 'I'm so sorry/it's a shame you had a bad experience, blah blah blah...'). Hearing that, I just had to elaborate. To be honest, I think her reaction was quite genuine, likely due to inadequate hotel training, so I'm deducting one star. • **Facilities:** 1. **Air Conditioning:** Useless. Calling the front desk didn't help. 2. **Refrigerator:** Warm, not cooling. Calling the front desk didn't help. I had to store my daily medications that required refrigeration at the front desk. 3. **Non-smart lights and smart but unresponsive switches:** On the second night, my family of three had just gotten into bed when a non-smart corridor light near the door turned on. None of the smart switches could control it until I pulled out the power card. 4. **Smart Toilet:** Bad review. Firstly, I personally never use the washing function on any hotel's smart toilet. Secondly, the trash can is to the right of the toilet, and if you accidentally brush against (note: brush against, not click or press) the side buttons of the toilet, even if you've left the toilet seat, it will 'spray you.' Yes, I've seen a lot, but a smart toilet lid that washes you even after you've left the seat is a first for me. 5. **Elevator:** The elevator only displays the floor number, not whether it's going up or down. Since we were on a higher floor, we frequently passed other floors where the doors opened, and met housekeeping staff who asked us, 'Are you going up or down?' Is that convenient? So, again, deducting one star per day. I'll just elaborate on these for now. In comparison, your lobby was actually quite nice.

Pros: Decent sized room and bed, with plenty of space for luggage. Good shower and bathroom. Modern and clean. Nice shared lounge area and public spaces around the hotel too. Great location near the metro. Cons: Sound proofing could be improved. Bathroom had a glass wall and door, which the privacy curtains didn't cover - fine for me as a solo traveller, but if you're travelling with others it would be very awkward as you can see literally everything. Also, although I specifically booked a room with a laundry machine, there was no laundry detergent so I had to hand wash my clothes anyway. Similarly, a kettle was provided but no tea etc - these small things are usually provided in other hotels.