JEN Hotels properties in Beijing

I booked a luxury king room for one night. Ctrip stated the room size was 40-45 square meters, but realistically, room 2129 felt more like 20 square meters at best. There's no way it was 40-45 square meters; I feel like I completely wasted over 1400 RMB. The bathroom didn't have a bathtub, only a shower and toilet. The sink area was also tiny, not even big enough to put a makeup bag on. For a room costing over 1400 RMB with breakfast included, it felt more like a 3 or 4-star hotel in the 400-600 RMB range the moment I walked in. My business partners have offices in this building, and international colleagues have stayed here before. This hotel is also on the pricier side compared to others in the area, so I thought it would be very upscale. I chose to stay here the night before an early meeting nearby, but the overall experience was quite poor. The room size and facilities are not comparable to other five-star hotels at all. Furthermore, the bar right next to the front desk on the first floor was incredibly noisy at night, like a street food stall, completely lacking the ambiance expected of a five-star hotel. I'm not sure what this hotel's positioning is. The air conditioning in the room was extremely loud, making it almost impossible to sleep with it on. The curtains also had very poor blackout, and I was woken up at 5 AM by the light leaking through. Moreover, when an international colleague stayed here, they mentioned the air conditioning might not have been cleaned, as they started coughing on the second day and were later diagnosed with a lung infection. I strongly recommend the hotel clean its air conditioning regularly and promptly, and provide accurate room information to avoid misleading consumers!