Name: Andaz Xiamen
Address: Xiamen, China
Rating: 9.6

China

Shanghai

Macau

Xiamen

Shenzhen

Thailand

Bangkok

Singapore

The entire check-in process was thoughtful and attentive, with impeccable attention to detail. They proactively anticipated guests' needs, and their communication was both patient and gentle. Any queries were met with a swift response, and every detail was thoroughly considered, making me feel truly at home. The service felt natural rather than forced, and genuinely sincere, which greatly enhanced the stay. The whole experience was relaxing and reassuring. I'd definitely want Jojo to assist me again next time, highly recommended!

First, let's talk about the pros: the hardware is very new (the air conditioning is a bit noisy, but acceptable), the room design is very functional, and the size is just right. Both the hallways and the rooms have a pleasant scent, the minibar soft drinks are complimentary, the bed is comfortable, and the location is convenient.

However, I suggest more refined and smoother staff training for customer service. During check-in, the staff seemed too busy either attending to guests or working on computers. A young man standing near the front desk just watched as we stepped out of the elevator, looking around to figure out where to check in. He just stood there watching without guiding us to an available agent. The staff at the counter were either busy with guests or staring down at their computers. We stood there for quite a while until we finally spoke up ourselves to say we wanted to check-in before someone assisted us.

As for breakfast, I really loved the freshly cooked noodles and unsweetened yogurt. However, the yogurt fridge was empty for a long time on one of the days and wasn't restocked. When I asked a server, it still wasn't refilled, which was a bit disappointing.

Finally, a compliment to the housekeeping staff—their lovely smiles and warm, friendly attitude were great.

Thanks to Coco and Alax at the front desk. We originally booked a standard king room, but since none were ready for check-in at the moment, they upgraded us to a suite. The room was spacious and very clean, and room service requests were answered promptly. Grand Resort Deck is just across the street, which is super convenient. The hotel breakfast also offered a great variety of choices, though you have to wait in line during peak hours. We had a wonderful two-day stay in Macau!

Staying at Andaz Xiamen, I must give a massive shoutout to Felix! From the moment of arrival, his warm smile set the tone. Check-in was efficient, and throughout the stay, he was always responsive and took care of every little detail impeccably. The Nanyang-style hotel design is stunning, and the pool and breakfast were both fantastic. Felix is professional, genuine, and tactful, making this trip to Xiamen exceptionally pleasant. The hotel's location is convenient, and the overall experience far exceeded expectations. Highly recommended, and I will definitely be back! 👍 A hotel truly worth appreciating.

Andaz

Columbus

UrCove by Hyatt properties

Super Hotel properties

ELONG ME HOTEL properties

Boyd Gaming properties

Quality Inn properties

Happy culture properties

Home2 Suites by Hilton properties

Hilton Grand Vacations properties

Phae Resorts properties

Cheerfulway properties

Others Unique Lodgings properties

9Hotel Collection properties

Dolce Hotels and Resort by Wyndham properties

Dazzler by Wyndham properties

The Central House properties

Oakwood properties

Henann Group of Resorts properties

Hotéis Deville properties

VESSEL properties

TRIBE properties

More Popular Hotel Brands

Hotels in Shanghai

Hotels in Guangzhou

Hotels in Beijing

Hotels in Bangkok

Hotels in Shenzhen

Hotels in Hong Kong

Hotels in Tokyo

Hotels in Chongqing

Hotels in Chengdu

Hotels in Seoul

Hotels in Zhangjiajie

Hotels in Las Vegas

Hotels in Kuala Lumpur

Hotels in Ho Chi Minh City

Hotels in Taipei

Hotels in Hangzhou

Hotels in Singapore

Hotels in Osaka

Hotels in Xi'an

Hotels in Hanoi

Popular Cities

Hotels near LAX

Hotels near JFK

Hotels near Central Park

Hotels near Rockefeller Center

Hotels near Times Square

Hotels near Eiffel Tower

Hotels near Penn Station

Hotels near Tokyo Station

Hotels near EWR

Hotels near Top Attractions

Keep Exploring

seo-brand-page_PC

@ctrip/hoh-seo-pc-template

@ctrip/hoh-seo-tdk

@ctrip/hoh-crumb

@ctrip/hoh-brand-destination

@ctrip/hoh-trip-header

@ctrip/hoh-brand-hot-city

@ctrip/hoh-text-internal-link

@ctrip/hoh-trip-footer

@ctrip/hoh-search-box

@ctrip/hoh-request

@ctrip/hoh-request-seo

@ctrip/hoh-trip-union

@ctrip/hoh-triplog

@ctrip/hoh-ubt

@ctrip/hoh-shark

@ctrip/hoh-lazy

@ctrip/hoh-hydrator

@ctrip/hoh-component-context

@ctrip/hoh-image

@ctrip/hoh-storage

@ctrip/hoh-abtest

@ctrip/hoh-qconfig

@ctrip/hoh-sso

@ctrip/hoh-web-core-base

global_brand_tdk_title

Explore these trending destinations for ${{brandName}} properties

Top ${{brandName}} getaways

Explore our curated selection of ${{brandName}} retreats in ${{cityName}}

Top ${{brandName}} stays in ${{cityName}}

Experience your dream ${{brandName}} stay in ${{cityName}}

Your perfect getaway: Top ${{brandName}} picks in ${{cityName}}

Handpicked ${{brandName}} properties in ${{cityName}}

Find your favorite ${{brandName}} properties in ${{cityName}}

Book the best ${{brandName}} properties worldwide on Trip.com. Enjoy exclusive discounts, read genuine guest reviews, and see hotel photos. Free cancellation on most rooms & 24/7 customer support.

Best ${{brandName}} properties worldwide - best rates guaranteed | Trip.com

Hotels near ${{poiName}}, ${{cityName}}

${{cityName}} Hotels with ${{facilityName}}

Find ${{typeName}} in ${{cityName}}

Find ${{starName}} Hotels in ${{cityName}}

${{themeName}} Hotels in ${{cityName}}

Swipe down to view more

Enter your dates for prices and availability of the best hotels in ${{cityName}}.

Enter your dates for the latest hotel rates and availability.

Best ${{cityName}} Hotels

Your recent searches

The 10 BEST Hotels in ${{cityName}}, ${{countryName}} - ${{Year}} Prices & Deals | Trip.com

seo-brand-page_PC_0_0_101

Andaz properties

Top Andaz getaways

Handpicked Andaz properties in Shanghai

Andaz Xintiandi Shanghai, by Hyatt

Andaz Shanghai ITC

Top Andaz stays in Macau

Andaz Macau

Your perfect getaway: Top Andaz picks in Xiamen

Andaz Xiamen

Keep Exploring

More Popular Hotel Brands

Popular Cities

Hotels near Top Attractions