At The Kasturi, exceptional service and top-notch amenities create a memorable experience for guests.Complimentary internet access is available in the resort to ensure you stay connected during your visit.Amenities at taxi offered by The Kasturi simplify the organization of your excursions, tourist activities, and other adventures in Cherating. Complimentary parking is available for guests. Continuously receive the support you require through front desk amenities such as safety deposit boxes. At the resort, their tours can even assist you in booking tickets and securing reservations for leisure activities and adventures. Always look your best in your preferred attire with the dry cleaning service and laundry service provided at The Kasturi. Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room.Due to health concerns, smoking is strictly prohibited within the entire premises of resort.Accommodations come equipped with all the conveniences required for a restful night's slumber.A selection of rooms feature blackout curtains and air conditioning to ensure your comfort and convenience. A few accommodations in The Kasturi incorporate separate living room and balcony or terrace into their architectural arrangement.A few chosen rooms are equipped with television, in-room video streaming and cable TV to ensure guest amusement. In certain rooms, the resort offers visitors access to a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar.In the resort, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries and bathrobes, ensuring a comfortable stay for guests. A delightful breakfast is the perfect way to begin your day, and at The Kasturi, you can always indulge in a scrumptious meal on-site. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. At The Kasturi, guests with diverse dietary needs are accommodated by offering options like halal among the different types of cuisine.An evening spent at resort's bar can offer as much enjoyment as venturing out with your fellow travelers. At The Kasturi, guests can take pleasure in the delightful recreational amenities provided for their entertainment.At the resort, a wide range of enjoyable activities ensures that there's never a dull moment during your visit. Don't miss out on the easily reachable beach in the vicinity. Conclude your days in complete tranquility by paying a visit to massage, steam room and spa for ultimate relaxation.At The Kasturi, a wide array of amenities guarantees a fulfilling experience throughout your visit. Make your holiday truly memorable by taking a rejuvenating plunge into the pool.At the resort fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.
"I really liked this place. Its very private and secluded, and there weren’t many guests during our stay so it felt like we had the beach to ourselves. Breakfast was peaceful and we also tried the room service, the food was surprisingly good.
However for a private resort at this price point, I expected a better overall experience and more attention to detail. I checked in on my birthday, and while I wasn’t expecting anything extravagant, I had hoped for at least a simple birthday greeting during check-in. Unfortunately, there was no acknowledgment at all, which was a little disappointing.
The biggest issue was the room condition. The floor was extremely wet and slippery and the walls felt damp. At first I thought the floor had just been mopped but after a few hours the problem became even worse. We had to call housekeeping twice to mop the floor and a technician came to inspect it. We were told it was caused by the air conditioner. Eventually, we gave up and asked for extra towels to place on the floor to prevent anyone from slipping, as shown in the photos. The toilet seat was also dirty and should have been replaced.
What disappointed me most was the lack of follow-up. During check-out no one apologized for the inconvenience even though we had reported the issue twice. No one asked whether the problem had been resolved or if our stay had been affected.
Overall, the resort offers excellent privacy, beautiful views, and a peaceful atmosphere. Unfortunately, the room condition and the lack of customer service overshadowed what should have been a memorable birthday stay.
Considering the price we paid, I expected much better attention to both maintenance and guest experience."