Indigo properties in Harbin

The location is great, and the facilities are good. The breakfast area offers a nice river view, allowing you to enjoy the Songhua River while eating. We received complimentary breakfast for adults, but had to pay for our child. The breakfast view offers good value for money; the food itself was standard, though the chicken dish was quite tasty. The room was also very clean. My only complaint is the unprofessional service: We booked a king room and arrived at the front desk very early in the morning. Since our room wasn't ready, we asked to pre-check in. The receptionist took our deposit and scanned our IDs, but said the room card would only be issued in the afternoon. I said 'okay' and specifically reminded the front desk that I had requested a high floor on Trip.com, and since our check-in was being processed, they should definitely reserve one. The receptionist confirmed. However, when we returned to the hotel in the evening, a different set of staff was at the front desk and told me there were no high-floor rooms available, only one on the 2nd floor. Why? The hotel explained there had been a miscommunication during the shift handover. As an alternative, they offered a twin-bed suite on a higher floor. Honestly, I wasn't happy. The original room type I booked was about 100 yuan less than a suite. The hotel essentially swapped my king bed for twin beds and gave me a less desirable 'leftover' suite. It's unacceptable that I had to bear the consequences of the hotel's mistake. Indigo is known for its personalized service, but this experience was very disappointing and negatively impacted my trip.