"We really loved our stay here. The staff were very helpful, the facilities were clean and well appointed. The room was large, clean and well maintained with traditional styling. The view of the river and forest was tranquil and the onsen was big and very clean with at least 2-3 hot pools, a cold plunge bath and sauna. The view from the onsen is also really beautiful. The food was also really incredible. Overall the place has a very tranquil and calming vibe. We spent four nights here but wish we could have stayed longer."

"Beyond the high price, and the struggle to turn off the lights at night, there are no other complaints."

"No service, hot spring is ok"

"We booked the Japanese style room and was quite disappointed with the room. Firstly, it was a nice room with a river view on level 2 but we were unable to open the window at all, as there wasn't an insect mesh that stopped the insects from flying in. This is totally impractical, given the fact that the room is facing the river and a forest. Secondly, the room was extremely dusty as we can see dust flying under the white lights that they have in the central of the room. And there was 4 handprints on one of the wooden beam across the room that looked like a scene from a horror movie. The bathroom stall was also mouldy and had a foul smell. The private outdoor onsen wasn't great as well as it was late at night with limited visibility and there was only 1 shower stall which was located outdoor even though the onsen was meant for 3 to 4 pax. Thus, one will need to shower outdoor in the cold weather before entering the onsen. However, the hotel provided welcome drinks upon arrivals and there was also a nice push cart that offered freeflow snacks for guests. The kaiseki dinner and breakfast was also delicious and well prepared. They also provided child friendly set meals. Overall, great food but not that great a stay."

"Awesome onsen, breakfast was ok"

"It is also an excellent hot spring hotel. The hot spring is very beautiful, as shown in the pictures, and the meals are rich."

"The large public bath was open from 6:00 in the morning, and there were no problems with calling and paying for a taxi to the airport. If I had to say one thing, I felt that it was still a rural area because only 1000 yen notes were accepted when buying drinks from the vending machine."

"Nice hot spring restaurant with good food"

"Very satisfied, the room is very big, the area of ​​the bedroom is indicated on Ctrip, the whole area is at least 100 square meters, the staff is enthusiastic, the pick-up is on time, the hot spring in the snow is beautiful, the food is delicious"