Best Hotels in Malay

My third time going to Boracay, my first time was in Fairways & Bluewater Resorts, however it was too far, 2nd time we stayed in Villa De Oro, and for my third time, we stayed here at La Carmela. Our stay here at La Carmela was a clutch decision but a truly memorable one. We celebrated New Year's Eve 2022 at La Carmela. We stayed there for 9 nights. But I must say, some employees are not that dedicated and passionate with what they do, except for the security personnel who were all very accommodating. I myself, I am a front office agent, I can't even feel the sincerity with the service they provide. I was actually expecting a lot from La Carmela since Mr. Boy Abunda has always been promoting this resort during all his shows, in addition to that, so many celebrities and even influencers have stayed in La Carmela and seemed to like their services. But, to my dismay, all my expectation weren't met, unfortunately. Food is average, our daily breakfast was always served ice cold, pool is massive and beautiful, location is priceless since it's near the beach and just near to everything else where. I just wished they can step up their services including personal services to their guests, most especially that there are already a lot of hotels booming as their competitors. I know La Carmela has been there for countless years already, so why not make their legacy a good one. Overall, our room was okay, we waited for so long for our MUR, plus the ac in my mother's room is not functioning well. Would love to consider this hotel once more as it is perfect for budget travelers like me. stayed for 9 nights with my partner, mother, and my sister, and we only paid PHP 25k for everything including their plated breakfast. I hope you consider all the points I have mentioned, See you soon, La Carmela. :)

Room - We booked the room with pool access. It was very convenient. It had a massive bathroom with a huge bathtub but we weren’t able to use it. The bed is comfy. They provide slippers and bathrobes. Staff - everyone’s super friendly. They greet you with a smile and they show enthusiasm whenever we request for anything. Food - breakfast is amazing. We were at the Hennan Lounge as it came with the room booking and there were less people. The food is filling. We also like the room service. Location - this is in station 2 along the road. The walk to the beach is 5 minutes. They can give you towels which you can use on the lounge chairs reserved exclusively for Hennan guests. We had a lot of fun and we wanted to extend but we can’t due to time constraint. The place was relaxing. The pool looks pretty and will entice you to swim. All in all I have nothing negative to say.

Where do I begin? I saw this hotel in Agoda but decided to directly book via their website. I paid for the whole fee specified in the website, that is, good for 3 people, and 1 kid aged 12 years old. The room says ”sleeps 4”. Upon arriving at the hotel, I was told that we need to pay an additional fee of 800 per day (X 4 days = 3,200) coz my son, 12 years old, is already considered an adult. I insisted that in the website, it asked for the age of my son and I put in 12 (see pic) under the ”children” category. One staff ”explained” to me condescendingly, as if I dont know what I'm talking about, that the website is wrong and that they're gonna tell the one who takes care of the website to update information so and so. In fact, this guy, didn't apologize for the fact that their website information and rate and the front desk rate are INCONSISTENT. Instead, he said that extra charges are given (if applicable) when guests arrive at the hotel: ”we tell them here at the hotel”. Why would you do that? If indeed my son is not considered a kid anymore, why wasn't the extra charge added to the website when I was about to pay for the bill online? Why would they charge it when we are already at the hotel? For a planner like me, I like to pay all hotel charges and plane charges prior to the trip so that I can budget and reserve my money for the food and other activities during the vacay. But then, they wouldn't give the key to the room unless I pay the extra charges first. Oh well. Also, the internet wasnt working for two days. The room phone wasn't working. Location: Quiet. Convenient since theres a mall attached to the hotel. General Mgr was accommodating. IT staff was efficient; he immediately checked the wifi connection when he came back from his leave. Housekeeping staff efficient and helpful.

Overall I had a good experience with the restaurant staff, the SPA and pool staff were very helpful but I had a very bad experience upon check out, that is why I can't put a better review. The staff lady at the reception took 30 minutes to give me my bill, she waited for the housekeeping to check my room and the house keeper came with a pillow case which had some stains on it, may be the mascara, asking me if I did a filipino tattoo, which I didn't, I said to her: anyway, what is the problem? You don't have a washing machine? She said” no,we don't?” I wonder how they wash the hotel clothes then?!? I was very annoyed about her questioning me again and again if I did a filipino tattoo, really insisting on that point, I was short of time to leave the hotel to take my flight back to Manila, so I didn't report the case, she gave me a bill with some drinks I didn't order, which i noticed few days later, I think they took this money for the laundry or buy a new pillow case, I am a frequent traveler and use to go to many hotels, I have never experienced that anywhere else in the whole world!

Hotel location is excellent because it's easy to find and has beach front. Our room for 4 adults were big and spacious enough. Hotel staffs were friendly and very accomodating. We also enjoyed their breakfast buffet. Babalik-balikan! 🤍Kudos! 👏

1bedroom loft was very spacious and complete with ref and microwave. The location is perfect for me who enjoys walking and it’s near to some of my fave restos in bulabog area. The staff were very nice always smiling and willing to assist with my needs.

Location is good but outside the main entrance is a bit of a mess. Breakfast overall good but very much localised, though has a good variation, but capacity is not fitted for the property size, hence chaos from 8-9:30. Room size is very good, same with room amenities and cleaningness. Dinner buffet just ok, though not exiting as the items are the same as most other buffet restaurants along the beach side, again localised, boring and no value for money. The best part of this experience was the staff whom were top class from day 1-4.

I always wanted to stay in one of Henann’s direct pool access rooms, and honestly best choice ever! We stayed here for our second night in Boracay since it was sold out for our first night. Please keep in mind though that the pool closes by 8pm :( the only downside actually lol Hopefully next time they extend hours up til midnight.

Went there for the Valentines day weekend. It was very enjoyable with friendly staff and the suite was clean and wonderful. Very quiet and within walking distance to White Beach and conveniently located near a 24 hour McDonalds and Subway which certainly came in handy when wanting to grab a quick bite to eat. They offered a complimentary free for one day breakfast voucher in their hotel, whuch was also very delicious. Its a bit of a ride to and from the ferry to get there but if you can get a package deal going to there and back certainly recommend it. Plan ahead with one of the local drivers so you have plenty of time to catch your plane as ours flew only once a day to and from Clark in Luzon. But very enjoyable, also wear a lot of sunscreen because its very easy to get sunburned in a short amount of time while having fun in the beautiful crystal clear water as we did. The air conditioning in the room was quite helpful and enjoyable esp after getting sunburned. Although the shower didn't have a door so expect the bathroom floor to get a bit wet easily. Plenty to watch on the cable television in the room as well, bed was a bit rickety sounding on one side but otherwise very comfortable. Easy access to the room with a keycard.

There are two types of hotels in the world: those with management and those without. Paradise Garden falls in the latter, I'm sorry to say. For example, it took the friendly front office staff over an hour to check me in and the breakfast buffet is so overcrowded that there were no seats once you get your plate. Also, the wifi extended to the door of my room only so that I had to move the dest to the door to use wifi. Inside the room there is no wifi at all. This 1970's looking bare bones hotel is in a good location at Boat Station 3, just a little too far south of the action, and has huge grounds with several swimming pools. But the entire place has an unkempt appearance and needs a management team to remodel it entirely. I was there for a week in February and the weather was perfect.In all I ended up using over US $ 100 of T-Mobile international roaming data charges because the room had no wifi.