"I have traveled a lot and I have never had such a catastrophic experience as at the Four Point By Sheraton in Oran. As soon as we arrived at the hotel, there was no one to welcome us. The gentleman sitting at the entrance didn't even lift a finger to help us pass our bags through the security scanner. No member of staff came to help us take our suitcases to the room. The reception was dull, and the welcome during check-in was unparalleled. To top it off, one of the elevators was broken, and an unpleasant smell reigned in the common areas. Once in our room, we were disappointed by its smallness, the blurred view through dirty floor-to-ceiling windows, and bland decor that left something to be desired. The hammam was out of service, and in the spa relaxation area, only two deckchairs were available, placed in a corridor facing dirty bay windows. Fingerprints were everywhere. Additionally, the outdoor pool was closed, depriving us of even the opportunity to sit and admire the view. We eventually decided to leave for the neighboring hotel, the Oran Bay, where we met other guests who had also chosen to leave the Four Points."

"The car parking space is not great Food is very good Toilet leaves something to be desired"

"It is very elegant and beautiful. Wonderful works of art and paintings are displayed everywhere, allowing you to reflect on the history of this country and region. There may be newer hotels in the same price range, but the atmosphere of this hotel itself is beautiful and blends in with the cityscape. The metro and beautiful architecture are right in front of it, and the sea is just a short walk away. If you are looking for something authentic, I don't think there is anywhere else."

"My business trip stay here exceeded expectations. The room was clean, well-equipped, and the Wi-Fi was stable. The staff were attentive and responsive. The location is near transportation, yet quiet and not noisy. It perfectly met all my business travel needs. Highly recommend!"

"Hotel located in a quiet location 10 minutes from Oran Ahmed Ben Bella airport Very clean rooms with very comfortable bedding Staff attentive to the customer's slightest complaint or request Copious and varied breakfast Lunch and dinner with a buffet has a very wide choice, oriental and western Water park next door with direct access from the hotel with a supplement added to the price of the room Large meeting rooms and well acoustically insulated"

"Security assured, impeccable service and staff, competent, helpful, very clean room and the really positive point is the security, having stayed alone I was apprehensive but frankly I went with my eyes closed, impeccable quality/price ratio"

"I strongly advise against this hotel for anyone wanting a pleasant stay. My experience was a series of disappointments from beginning to end. Last December, I traveled to the hotel to book nine nights for January, leaving a substantial deposit of 30,000 dinars. From the outset, I trusted this recently renovated establishment, expecting an experience that lived up to its reputation. On the very late check-in day, everything seemed fine. But upon arriving in the room, the first surprise: a bed that was far too small. My feet hung well off the end of the mattress, even though I'm only 1.76 meters tall. Unacceptable for a hotel that claims to be upscale. Adding to this was a noisy mini-fridge, left on all night, with a disturbing light that prevented me from sleeping properly. But the worst was yet to come. The next morning, at breakfast: total disaster. The buffet was almost empty. The products were clearly several days old, nothing fresh. The croissants were so hard you could have broken a window with them. And the most incredible thing: no bread at the buffet. When I asked for some, the restaurant manager—out of uniform, dressed carelessly, and presenting a rather unhygienic image—returned with bread… in his hands, without any protection, tray, or napkin. He was even about to put it directly in the toaster, handling the bread stuck inside with his bare hands. A shocking and completely unacceptable scene. Faced with this blatant lack of professionalism and hygiene, my wife and I immediately decided to leave and return to our usual hotel, the Royal Hotel, where we know the service is excellent. The hotel agreed to refund the difference. However, despite sending dozens of emails, I still haven't received anything. A hotel that lacks such professionalism, hygiene, and respect for its guests is simply one to avoid at all costs. An extremely disappointing experience."

"The worst hotel I've ever stayed in because there was no air conditioning, and the hotel didn't inform us of this before arrival or during check-in. The food was also extremely bad."

"Good, the customer service handled the issues fairly well."