First impression as we drove up, the building is very large and not that attractive, however the gardens are attractive. A long review but I hope this gives visitors an accurate picture of what to expect. I arrived at the hotel at about noon but my room was not ready so I went to the bar area for lunch. Food in the hotel is quite expensive - at least the same as UK prices if not more, I had a Caesar salad and cold drink for about £20. My room was ready at just after 1. I chose this hotel as it was billed as four star. However they obviously did not spend time during lockdown on decorating and refreshing the rooms which were quite tired looking. I am not sure what makes it four star as there was not much to make this hotel stand out. One of the lifts down to the main restaurant was out of service and stuck on the 4th floor for my entire stay, with no apparent attempts to fix it. Plus points - the bed was large and comfortable; there was enough hanging space; it was reasonably clean; there was a kettle and mugs with tea, coffee and sugar, however no milk for tea was provided to guests, just sachets of coffee creamer. I did request milk and the tiniest of jugs was provided. The WiFi is good - which goes someway to making up for the lack of TV. Minus points - there is apparently no digital TV in Croatia, so the 12 channels that the TV in my room was tuned into were via aerial. There were three in English language - BBC World News, CNN and Bloomberg. There appeared to be entertainment channels in German and Italian so I am not sure why, in a hotel frequented by UK guests with TUI, Newmarket Holidays and Jet2, they cannot find any entertainment channels in English. The TV was not new enough to allow for screen mirroring / chrome casting so I watched my iPad when I wanted to watch anything, as the WiFi was good enough to allow for this. Many people visiting will be visiting with friends, but for some solo travellers a decent TV service is a must. While the bathroom was clean with a large shower (no bath) the water temperature in the shower varied between scalding and freezing without me touching the tap at all. Additionally the towels were threadbare and slightly grey looking. There was daily cleaning but the bed linen did not appear to have been changed during my stay at all, apart from the pillow cases. I had opted for half board and my first meal there was the buffet dinner. There are several stations but no one to explain what the options were. There were a lot of choices, pasta dishes, meats including chicken, daily roast, steaks, salads, cold fish/meats. But none of it was particularly tasty or appetising. Triumph of quantity over quality. A real criticism of the dinner service is that they will not serve you tap water - if you want to drink anything it has to be bought, including water. Our TUI tour rep had already mentioned that the tap water in Croatia is drinkable, so this decision by the hotel management is inexplicable and appears
Outstanding
95 Reviews