Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Feb 17, 2026
Lo Rie
PROS: I absolutely loved this boutique hotel! I loved the old charm, mixed with the clean modern decor. The rooms were clean and bright! The toiletries were a favorite from the luxury brand, l'occitane. The entire staff was welcoming and kind. Fabio from dining gave special attention to details, which made our meals and our dining experience wonderful. My spa treatment with the spa manager was exceptional. I loved the surrounding area. It was safe for myself and friends to walk around at night. The front desk staff and the cleaning crew were wonderful, as well! Thanks so much!
CONS: I could hear noise from the street at night. Thin walls, so I heard movement outside my door and through the walls. Water went out for a few minutes one evening.
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Price per night from:KRW 537,554
Posted on May 21, 2026
Wu,We had already paid £480 online through Trip.com for a double room for 3 nights. However, upon arrival, the hotel demanded an additional €400 simply because a second guest would be staying in the room.
What made this even more unreasonable was that I checked the exact same room type on multiple other dates, and the price was identical whether selecting 1 adult or 2 adults. The listing itself also clearly indicated that the room rate included accommodation for 2 adults.
Despite this, the hotel still charged an extra €400 at check-in. This additional amount only included breakfast and city tax for the second guest — there was absolutely no room upgrade, no extra bed, and no additional service provided. In fact, the amount charged was so excessive that it was close to the price of booking an entirely separate room.
At check-in, the hotel stated that if we refused to pay, the second guest would not be allowed to stay. We tried multiple times to communicate with the hotel in a polite and constructive way, but there was no flexibility or reasonable attempt to resolve the issue.
I completely understand paying reasonable extra charges for breakfast or local taxes, but the way this situation was handled felt extremely unfair and poorly communicated in advance.
Trip.com customer service was actually very helpful throughout the process and even provided compensation themselves, which we appreciated. Unfortunately, the hotel remained unwilling to address the situation fairly.
The property itself may be nice, but this experience left us feeling disappointed, uncomfortable, and taken advantage of. Transparency and fairness in pricing are essential, especially for international travelers.
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Price per night from:KRW 835,092
Posted on May 24, 2026
Guest User
Very disappointing experience regarding customer service and flexibility. My wife became acutely ill with severe back problems after we had booked the stay, and she is now on sick leave and will most likely need surgery. We contacted the hotel and explained the medical situation, asking if it was possible to cancel the booking as an exception.
The airline and another hotel we had booked with both showed understanding and refunded us due to the circumstances. Unfortunately, Hotel Antigua Palma - Casa Noble refused any refund or flexibility at all.
I understand cancellation policies exist, but when dealing with documented medical emergencies, some level of compassion and customer care should be expected. This was extremely disappointing and honestly left a very negative impression of the hotel.”
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Price per night from:KRW 631,699
Posted on Oct 13, 2025
Guest User
I stayed for three days starting October 6th, but the pool water was too cold to go in.
I rented a car, so the location was perfect for getting into the city and the beach.
The breakfast was the best I've ever had.
Breakfast 20 euros
Dinner 28 euros
Parking: I rented a car, but when I tried to park at the hotel for 15 euros, they said there were no spaces and told me to park on the street for free. I was lucky one day, and the other day, there were no spaces, so I parked further away and walked.
I'd already paid through the app at the front desk, but when they asked me to refund my money, I told them I'd already paid through the app.
I only used the parking on the first day, but I received a three-day allowance at checkout.
Be sure to check your receipt carefully before paying.
Everything else was great.
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Price per night from:KRW 319,677
Posted on Jun 8, 2026
Guest User
I have mixed emotions about this hotel. We stayed as ‘Level’ guests which means you have use of a separate area that provides a lovely buffet and drinks through most of the day. Separate check in with the lovely Dominique was smooth and efficient.
However, I chose this hotel for its sea view and pool. Whilst there is undeniably a sea view most of it is blocked by an ugly building across a very busy dual carriageway.
The pool area was very insufficient to accommodate the number of guests in the hotel, we had to wait an hour each day for a bed to become vacant which had no shade. This was disappointing as there are many hotels in Palma that are stunning but no pool that were more convenient for the centre.
The toilets by the pool were not maintained with hand towels strewn around the floor.
All in all not what we expected from a Melia hotel but the Level facilities did go some way to make up for the Other disappointing features.
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Price per night from:KRW 343,058
Posted on Jul 7, 2025|Standard Single
RusiHotel Artmadams is a handy base for a solo business trip thanks to its position just off Paseo Mallorca—minutes from the old town and public transport. My double room was spotless, the Wi-Fi solid, and the desk big enough for a laptop-heavy workday, though the floor space would feel crowded for two people sharing.
Service, however, is hit-or-miss. I arrived late and the night receptionist’s limited English stretched the check-in longer than necessary. Mornings weren’t smoother: the small buffet is arranged almost randomly, plates are hidden in odd spots, and staff give instructions only in Spanish until you look confused, which makes breakfast more stressful than it should be.
The room lacked an iron and hair-dryer, both available only on request. Likewise, the pillow on my first night was thin and decorative; only after housekeeping swapped it for a better one did I learn there’s a pillow menu—useful information that should be offered at check-in.
In short, Artmadams delivers location, cleanliness, and reliable connectivity, but expect to ask for basics and brace for some communication gaps.
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Price per night from:KRW 240,844
Posted on Nov 19, 2025
OleksUA
The hotel is located on a mountain, not far from the port and shopping center. Some attractions are within walking distance, everything else - by car or bus, the stop of which is located nearby. For cars there are parking spaces at the hotel (15 € / day extra) or along the road in the alleys, but you have to look for a place. For those who wish, a taxi stand is also nearby.
Rooms: spacious, large bed, large bathroom with a good shower; hot water, having means, towels are available. The door to the bathroom is glass, so if you travel together you need to take this into account. The TV in the room is mega big - probably 55”. There is a small fridge in the room, there was enough for drinks, unfortunately there was no kettle or coffee maker, but there was a coffee machine at the reception.
View: the seaview balcony is spacious, but the buildings in front of the hotel did not allow you to fully enjoy the sea view.
Food: breakfast was included in the room price, we are used to having breakfast with a better assortment, but we adapted to these conditions. Eggs, balyk, jamon, rolls, cheeses, juices, coffee, tea, etc. are available, salads - no.
There is a swimming pool on the hotel premises, but the weather did not allow us to check it, unfortunately. Although access to the pool was open
Staff: friendly, they also speak English, there were no misunderstandings.
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Price per night from:KRW 262,984
Posted on Nov 16, 2025|Double Room With Partial Sea View
Guest User
Absolutely fantastic hotel, very clean - small ants nest in room 116 but no major issue. The roof top pool looked incredible and food was amazing!
Would 100% return.
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Price per night from:KRW 290,917
Posted on Sep 9, 2024
eM.M
The hotel is located close to the airport, so do not be shocked that you can hear planes all time long. Really close to the public beach, and some shops and coffees. The swimming pool is clean, not small. Breakfast and dinner - depends on the day. Some days are super equipped, some days nothing to choose from. Unfortunately, the receptionist (woman with dark linger hair) was not kind and even asked in advance - denied the request of paying for an additional 2h for late check out in order to pick up an important meeting at work via laptop and denied giving access to one room they have for guests for an emergency stay. Never happened in my life before in this chain of hotels. In the room even the cleaning staff was requested, no recharge of soap or shampoo... And that's the reason I won't recommend the place - bad personnel can destroy good moments.
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Price per night from:KRW 238,982
Posted on Jun 4, 2022
Guest UserMy positive experience with Hotel Mirador in Palma, Mallorca began as soon as I entered the lobby. I was greeted warmly at the desk where they solved several problems with my booking which was made by Trip.com. Specifically, for some reason my reservation was in the name of a Trip.com employee and not me! Second although I had booked for two nights with continental breakfast, the reservation was made for one night with lunch and dinner and a SEPARATE reservation was made for one night with no meals. Third, a reservation was made for a ”Family” room instead of a single as I requested. This made my stay more expensive than I planned for.
Through all of these difficulties the staff at the Hotel Mirador treated me exceptionally well and made many phone inquires until I was able to get a room.
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Price per night from:KRW 300,228