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SSolamia AñascoThis was our second stay at Travelite Legarda. We usually go to Baguio every January. During our previous visit, we stayed at Travelite Express Hotel near Burnham Park, and the following year we decided to try Travelite Legarda. This is now our second time staying here.
We initially checked in to Room 321 and noticed that there was no hot water in the room. I immediately asked for assistance from the front desk because hot water is really important, especially since Baguio is very cold. FO Ericka and HK Arnold assisted us and helped transfer us to another room with hot water, Room 309.
At around 9:32 PM, we had already transferred to the new room. Since the hot water was working, I started taking a shower. After a few minutes, two male guests suddenly opened our room, which shocked us because they were able to access the room. The two guests said that the front office had also assigned Room 309 to them.
After I finished my shower, I waited for any staff or front office personnel to come, knock, or at least apologize for what happened—but no one came. I was really shocked and disappointed.
I also work in the hotel industry, so I understand that mistakes can happen, but this situation was clearly a serious negligence. At the very least, an apology should have been given to the guest. I don’t know if the staff were busy or unaware, but this experience was not good for any guest.
I hope this incident will not happen again to other guests in the future.
112MariaThis is our second stay at the log cabin, with the first one being a delightful experience in Q4 of 2017. This time, we booked the Pine Suite, which impressed us with its amenities and a terrace overlooking the Botanical Garden.
While the log cabin itself seemed a bit older, I appreciate the exclusive parking at the front lobby.
The free breakfast buffet was a bit of a letdown, so we opted out after the first try.
Overall, we enjoyed our stay and would likely return, but might skip the breakfast buffet again unless there are improvements.
GGuest UserThis hotel has some good points:
1. Great buffet bfast with a variety of food selections. I like their dried fish, omelette, langgonisa, coffee, breads, fruits. But noticed they did not serve bananas. Staff looks attentive to the needs of guests.
2. Have greats restos and shops nearby. Also near the CJH Conference area.
3. Has ample parking and nice garden plus heated pool.
However this hotel also needs improvement on the following areas:
1. Front desk looks like they are not coordinated. Made separate booking for three nights via Agoda and Trip.com and informed the hotel about this arrangement. However, after our first night, front desk asked us if we are extending our stay. Worst, they deactivated our key cards so we have to go down again to have them activated again which caused some inconvenience.
2. Toilet has a foul odor so called housekeeping who took some time to attend to us. They told us what to do to avoid the foul smell but some unpleasant smell still remained so reported this to the team leader who sent their engineering to check. The hotel staff told us they will return but never did. So problem was not solved.
3. Requested for late checkout since our trip back to Manila was still at 2pm. However, front desk cannot commit and said will require approval. We followed up and got no positive feedback. Called team leader and made complaints about issues 1-3 and had our request accepted.
4. Very difficult to book a taxi or grab and the guards said because of too many guests or tourists. But it’s a pity that such an expensive hotel also has no shuttles service.
We booked this hotel because it’s near the conference area but disappointed because we felt we didn’t get the value and services we were expecting. Anyway, thanks to the great staff.
GGuest UserIt was a pleasant experience checking in this place, with spacious parking, the room is clean and nice smell..although the time we arrived there were no staff who assisted us for our things but other than that it was still ok 👍👍
KKSD31We recently stayed at this hotel, and overall, it was a good experience. The hotel itself is clean and well-maintained, with friendly and helpful staff who made our stay pleasant.
The room was also clean and comfortable, especially the bathroom it was spotless, with no signs of prior use or any foul smells. However, the lack of an exhaust fan meant that any odors stayed trapped inside. Additionally, the room had no windows that could be opened for fresh air circulation. While there was an air conditioner, it still felt like the air wasn’t circulating well.
Breakfast was just okay nothing special. The selection was quite limited, so you’re left with only what’s available. Compared to Elizabeth Hotel, which is more affordable and offers a more appetizing breakfast buffet with a wider variety, this was a bit of a letdown.
As for amenities, the hotel offers a jacuzzi and a heated pool, which is great in theory. However, their location in the middle of a restaurant makes it awkward to use since you’ll likely have an audience while swimming.
We also tried the Japanese restaurant on the mezzanine level. The food was good and affordable, but the sashimi was cut too thick about an inch which made it difficult to eat.
Despite these minor inconveniences, I highly recommend this hotel for its exceptional cleanliness. If cleanliness is a top priority for you, this hotel is a great choice!
GGuest UserIt's our third time in this place and we were in a good room location for this visit. That gave us a very peaceful sleep during the night. And as always, cleanliness and friendliness of staff is present that is why we come back. Appreciate that we were allowed to check-in an hour earlier. Thank you!
KKang RichelThe unit was clean, quiet, and spacious, making it suitable for 3 to 4 guests. Amenities such as a refrigerator, cooking ware, and basic kitchen utensils were available, which was very convenient. The host was responsive and replied promptly whenever we had questions, which was appreciated.
The location is a bit far from the main road and city center, but it is a good option for those who prefer a peaceful and relaxing environment.
Check-in was smooth overall, though the front desk staff was not very welcoming and when I mentioned my unit number, she did not assist or guide us, not even to show where the lift was.
Aside from that, there were no issues with the unit. The host also reached out and let us know to inform her if we needed anything for our comfort.
GGuest User⭐️⭐️⭐️⭐️⭐️
Clean Hotel, Room smells good, Easy to check in/out, Staffs were kind and welcoming. Wi-fi connection is good.
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Breakfast Buffet Masarap yung food pero konti lng ung selection pag ngkataon puro pa pork/ beef sana may veggies and seafoods din. And sana include n lng din yung egg wag na on the spot n lulutuin ksi humahaba ang pila
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Best location ito if may sarili kang car😊
Yun nga lng malayo sa mismong town. Wala msyadong Taxi kaya no choice magpapabook k tlga ng GRAB (200+ ang taxi fare pag grab pero pag regular nsa 100 or less) One thing nakakahilo yung paakyat s main lobby ng hotel, spiral ramp ksi tpos ang tarik pag di sanay un mgdrive mhhirapn tlga ska sana may nag aassist dun sa pag akyat at pagbaba ng sasakyan pra di nagkakasalubungan at maiwasan yung disgrasya.
GGuest UserThe hotel and staff were fine . The amenities over the road were excellent. Great restaurants and patisserie. Location was a nightmare to get to and from Baguio centre . But that was mainly due to it being the busiest most unfriendly city in the Philipunes. Not to be recommended to westerners
For hotels with Parking in Baguio, the average price on weekdays is PHP 5,442, and on weekends (Friday–Saturday) is PHP 5,753.
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