Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Apr 8, 2026
Guest User
Our check in was held up while we waited for sometime come to the front desk - turns out he was outside taking a smoke break.
At bedtime we realized that there were no linens for the pull out bed so headed to front desk to ask for them. Was told there were no blankets but when we insisted someone brought out from another room.
Once we got back upstairs we discovered that it had a tennis ball size whole in it. The next day we asked for a replacement but were told none to be had. I was surprised at the sloppy work done to make the bed the next day and would have thought whoever was in housekeeping would have removed that blanket and replaced it but nope it was on the bed the next day
Enjoyed breakfast and the staff that attended the breakfast bar were super friendly and attentive
Heated pool was a plus for sure
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Price per night from:$119
Posted on Jan 5, 2025
Ferdosh
OUR LAST TIME AT A HILTON, Horrible staff! They'll use every chance to take your money. Upon check-in they request one of the highest ”incidentals” fee $125 per DAY (higher than low end hotels with high risk guests). What they NEVER told us was that they would use that for a $40 parking fee DAILY, and a $20 resort fee DAILY. When I expressed my dissatisfaction for not being told during check-in I said ”you guys are full of surprises, eh?”, to which the manager in charge dismissively answered ”I know, right?” and simply stayed quiet. When inquiring more, she simply said ”it is must be written where you booked”. Not only that was uncomfortable, but when my wife asked for the WiFi at the lobby the assistant wouldn't give it to her because our room was not ready yet! She claimed that after 4 pm we could get access to the password! RIDICULOUS! she only accepted to give her the password after fearignly looking at the manager and getting a nod from her. Lastly, she would not let my wife know when the room was ready, she said that only through SMS, but I had left the hotel for a meeting so there was no way she would know. The name of the manager in charge at check-in and check-out was Ana from Mexico and the assistant was a young lady with southeast Asia appearance.
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Price per night from:$245
Posted on Mar 16, 2024
Guest User
Just recently stayed at JWMarriot at Marco Island. (March 12-15) Reserved two rooms that were supposed to be Kings with pullout bed. When we arrived and checked in we had two king rooms with no pullout bed. We had our grandchildren with us and we needed the pullout beds. Hotel agreed to provide roll out bed but very uncomfortable and not what we paid for. I have requested a refund
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Price per night from:$624
Posted on Jun 22, 2025
Deanna Koster-Carbonaro (aka Deanna Lynn Melanson)
Outstanding hotel with exceptional staff. Very clean and breakfast buffet 😋. Definitely recommend 👌
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Price per night from:$85
Posted on Oct 26, 2023
Guest User
The hotel was clean the beds and pillows were comfortable we had a great nights sleep the whole 9 nights we were there The staff were very friendly and professional nothing was to much trouble The pool area was clean and well maintained We would recommend the hotel for a few nights or like we stayed 9 nights thanks to all the staff
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Price per night from:$134
Posted on Jul 5, 2025
Guest User
This is a beautiful property (even with the renovation of the pool that many reviewers have mentioned), but it seems not be a hotel. Rather, it seems owners of units have hired a management company to admit guests who have rented units, kind of like a time share. That's why there is but one concierge and several parking valets. There is no restaurant/room service and no staff, but our unit had everything we needed for its kitchen. (Pro tip: the last grocery store is a Wynn Dixie near the bridge as you come into the island. The good news is that we had a wonderful view and our room was especially comfortable. It was however showing the beginning signs of wear and tear - small stains on a chair, some darkening grout in the bathroom, stain around drain in the sink, etc. The TV's software did not allow for Iphone mirroring, and the archaic internet browser warned that there was no connection with the Google dinosaur! No Netflix, or Amazon Prime...We had to watch an important baseball game on or phones. When I went to the lobby, the concierge could only give me the reservations phone number, but did offer to send a valet to have a look at the TV! Guests do have beach privileges along with towels, chairs, etc. In spite of the small short comings, it was perfect for our 4th of July celebration; watching the fireworks from the comfort of our 10th floor balcony was wonderful. The proximity to local restaurants is especially convenient.
If you understand that this property offers service like a time share rather than a luxury hotel, you won't be disappointed, especially if it is competitively priced. (You can compare the Hilton next door.) It also has adjoining rooms if you want to bring friends/family.
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Price per night from:$135
Posted on Sep 29, 2025
Lanlanmama
Health is OK, the service is basically not, but the paper given at the front desk of the hotel is very helpful, there is food, drink and fun on it, overall it is very good
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Price per night from:$99
Posted on Oct 16, 2025
Guest User
Asked for toilet paper as not enough in room. Also no tissues and was told at front desk that tissues are not available in all hotels then why was a tissue box holder in the bathroom. Girl at front desk wanted an argument about it. I just walked away
She needs training on how to react to hotel guests. No desk or table in room and had to put my coffee cup on floor. Talk about minimalist. Pillows were as hard as rocks and the size of cushions. Had to eat breakfast on filthy tables by the pool. Don't mind eating by pool but at least clean the tables. Rooms very clean but again why would I need to have words and explain myself to get two rolls of toilet paper and told by this lady that even the Holiday Inn doesn't have tissues in the room. I have traveled the world and only once in fifty years have I come across a hotel without tissues and that was in the UK. I have never known a Holiday Inn that doesn't have tissues in the room and in fact just returned from staying at two Holiday Inns on the UK and both had tissues.
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Price per night from:$116
Posted on Jan 23, 2026
Anonymous User
Good location for taking an airboat tour through the Everglades. There are several restaurants nearby.
Cleanliness is fine and the rooms are very large.
Communication is poor, as you are not informed that check-in is on the other side of town and you only find out when you arrive at the hotel. In addition, the booking states that check-in is only until 7 p.m., but the reception is staffed 24/7.
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Price per night from:$66
Posted on Nov 3, 2023
J.Singleton
Decent location, although any nearby convenience store close early and everything is driving distance so if you don’t have a vehicle could get pricey or just long walks. Has your basics like bed, television, microwave, mini fridge. Comes with toilet paper of course and small bar soaps however if you need a blow dryer or iron not included and also breakfast is not provided as mentioned online. All in all out of season nightly price is worth it, in season a little pricey for the overall quality.
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Price per night from:$56