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The hotel was overall ok, decent value for a Universal Studios hotel. It's about a 5 minutes bus ride from Epic Universe. It allows early entry into the parks. The rooms still have a renovation smell. I personally don't like hotel rooms that don't have a door to the sink area, only a door to the shower and toilet. I don't know why they can't have a door to the sink area. The buses to EPIC from Terra Luna run less frequently than from other hotels. Two buses from other hotels show up for one bus from Terra Luna. We waited over half an hour for a bus.

I booked a single room, but they upgraded me to a two-bedroom with three beds! It was so spacious for just one person. The official hotel shuttle was practically on-demand, no waiting at all. The restaurant in the lobby has really long operating hours, so you'll never go hungry. Plus, staying at an official hotel means early access to the park, which was a huge bonus. Everything was absolutely perfect.

I have already been stayed at this hotel many times. It’s a cozy place. There’s a remarkable guy at the front desk.., his name is Sandro. He became a great friend of mine. He’s very kind, helpful and polite. American standard breakfast. It’s so close to the Universal City Walk.., in about 15-20 minutes by foot. I’d stay again for sure…!!

it was nice for the price. bed was clean but there was some red thing on the pillow. (i dont mind) toothpaste is provided upon request. room cleaning is not everyday but it was done 4 out of 5 nights. i would stay this hotel again if i come here. it was really cheap. breakfast was really nice

Had a really comfortable stay at the Orlando Spring Hill Suites Hotel! The room was spacious and clean, and the bed was just right – I slept like a baby~ 😴 The staff were super friendly, check-in was quick, and their service was top-notch. The location is convenient, with restaurants and a supermarket nearby, and it offers great value for money! Overall, it felt clean and cozy, and I'd definitely choose this place again next time~ 👍✨

Love this place always stay here or the Rosen centre but prefer here as it is closer to the action at night. There is another Inn further along I drive but the staff here are amazing so never change tbf. The only thing the gym is small but I have used the plaza once when I stayed which was a nice touch. Feel if it was better the gym it would up the standard of this inn into another level. Rooms are clean and comfy the bars shops and restaurants are amazing and energetic. A perfect place to relax after a round of golf shopping or a trip to a park. The staff make this place but it has so much to offer would never look anywhere else.

It was great to have a kitchen, and there was a CVS and convenience store nearby for easy shopping. Sea World was also within walking distance~ It was a satisfactory place to stay.

This was a terrible experience. 1. I confirmed with the hotel 2 days prior to my arrival they we would be there and they confirmed my reservation. 2. Date of arrival our flight got delayed. I contacted the hotel and confirmed my late arrival due to flight delay. They confirmed. 3. We arrive and the hotel didn’t have a room for us of the type we paid for. Fortunately they had a room but we’d have to move the next day. 4. We were compensated with free parking. That was appreciated. 5. Moved to our new room and the stench that came from the pullout bed cannot be described. It eas horrible. The entire room was filled by the pungent odor. Of course, this was discovered at night. 6. Spoke to the night manager and asked if they could swap the mattress out or change rooms and they said not likely. They gave me some points. Gee, that took care of the smell… 7. Next morning an older gentleman was on staff as manager and he was on it when I spoke with him. He had the maintenance crew in the room within 20 minutes. They took out the old mattress and replaced it with an almost new looking one. You get what you pay for. Though they resolved our issues we decided to leave half way thru our trip. It was not worth it. The rooms are not in good condition as they appear on their website. I appreciate their effort but to have to struggle with the staff multiple times, not worth it. We ended up staying at a WDW property with of course, we should have done since the beginning.

My stay was great. I will book again housekeeping replenish all the room supplies every day you have to pay for breakfast. We had an awesome poolside view. The room is nice and spacious. I will book again.

Lorna was kind , courteous, and professional our entire stay. Love how she delegates the front desk and help so many guests at once. Her team made my stay both comfortable and worthwhile.