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The room was very clean, service was good, and the restaurant prices were affordable.

Apart from the obvious advantage of the location, it's a very comfortable room and quite a good breakfast with plenty of options in local cuisine apart from Western options. A bit of research about locating the hotel is useful because it's between the 1st and 3rd floors. If you are between flights with difficult times there are options of early and late check in/check out however these come with a significant charge. We asked about left luggage and the charge per day was so high it was not worth it. I assume other hotels in the airport have similar policies. Overall it was a very good choice for us with some bulky luggage so getting a shuttle or taxi/rideshare would have been tiring.

Overall the hotel was favourable, more positive issues then negatives such as: 1. location good especially if ur into golfing, 2. breakfast was ok, very nice restaurant ambience 3. Easily accessible to chain restaurant as it’s connected to a mall But, having laid out the positives, here is the single most important issue that will make me avoid the hotel ( n i recommend u to avoid it too) unless the management changes its policy on energy saving. My 6day 5 nights stay were sleep deprived, as every night between 2-3am the hotel decides to reduce it’s air conditioning temperature which made sleeping unbearably hot, I woke up sweating all 4 nights except for 1 night(maybe because I was too exhausted or maybe they got fed up of my complaints) which I did incessantly ..the first nite I went to the lobby to complain to the duty manager,,and every nite after before retiring to the rooms 10.30/11pm, I would remind the duty manager the same thing..which they promised that they will inform the hotel engineers ..but it never worked..every night I’d be calling the duty manager n after 30minutes of still suffering in the heat,,I would go to the lobby and personally complaint..check ur damn cameras if the hotel mgmt thinks I’m making tis up…my stay was 19/7-24/7/26..it’s just so stupid to operate a hotel tis way…if u really want to save energy without disrupting the guests sleep…shut it at 5am, when it’s oredi super cold n most guest r also in the process of getting up!!! Please avoid this hotel if u feel sleep is important to u!!!

This is my second stay here, and I’m still very pleased with the experience. The facilities are great, especially the frequent airport shuttle service. It’s easy to arrange—just contact the hotel, and they’ll gladly help with the reservation. The food is also great, and the room was clean and comfortable. The only thing I wasn’t quite comfortable with was the fragrance of the bed linens, which was a little too strong for my preference.

⭐⭐⭐⭐ 4/5 - Spotless, Great Location & Amazing Service! Had such a wonderful stay at Citadines West Jakarta! 😍 🧼 Cleanliness: 4/5 - The room was so clean and cozy, felt fresh the moment we walked in. 📍 Location: 4/5 - Super strategic in West Jakarta! Easy to reach malls, and the airport ✈️ 🍽️ Breakfast: 5/5 - So many varieties and everything was delicious! Loved the selection 😋 But the BEST part was the service! 💛 From the smooth airport shuttle pickup 🚐 to every single hotel staff, everyone was so kind and helpful. We arrived for a late night check-in 🌙 and the front desk still greeted us with the warmest welcome and made everything so easy. Really felt taken care of. Will 100% come back again! Highly recommend 🙌 #CitadinesWestJakarta #Citadines #JakartaHotel #HotelReview #BreakfastGoals #StaycationJakarta #CleanAndComfy #GreatService #TravelIndonesia

Stayed here to celebrate my child's birthday. The staff were all friendly, the room was clean, and the facilities were also clean and good. The breakfast was delicious.

The hygiene, environment, service, and facilities here are all better than the ones in Serpong. However, the main and biggest issue with this place is its location. It's right by the roadside and incredibly noisy. The night we stayed, there were prayer broadcasts playing around 3 or 4 AM, which made it impossible to sleep. If you're a light sleeper, you should definitely reconsider staying here.

This hotel's location is very strategic for transit passengers, especially for Umrah/Hajj pilgrims. Regarding cleanliness, the carpet should be replaced with a new one to avoid the musty smell. For facilities, there's no elevator to the rooms, which can be a bit challenging if guests have a lot of luggage. Overall, the hotel staff's service is excellent and friendly; they even escorted me to the check-in counter. Thanks!

It's a shame, like in many hotels in Indonesia, the maintenance aspect leaves a lot to be desired. The room, which could have been very nice, lacked cleanliness, and the sink, a common problem there, was clogged again. It took a good part of the night for the 10cm of water to drain. As for me, I won't be returning. I only stayed one night because it was close to the airport.