Pan Pacific Suzhou
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Pan Pacific Suzhou

No. 6 of Cultural Hotels in Jiangsu
No. 259 Xinshi Road, Gusu District, Suzhou, Jiangsu, 215007, China
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hotel overview picture
Last booked 3 mins ago
Highlights
Great views
Free parking
Varied breakfast
Airport pick-up available
Ideal location
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Amenities
Indoor swimming poolFree
Spa
Gym
Private parkingFree
EV charging station
Priority airport pick-up
Car rentals
Tennis court
All amenities
Property Description
Pan Pacific Hotels Group is a member of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties. Based in Singapore, Pan Pacific Hotels Group owns and/or manages close to 50 hotels, resorts and serviced suites including those under development in 29 cities across Asia, Oceania, North America and Europe.Pan Pacific Hotels Group comprises three brands: "Pan Pacific", PARKROYAL COLLECTION, and PARKROYAL.
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9.4/10
Outstanding
We had an amazing time!! The hotel is gorgeous, breakfast was yum, and rooms were comfortable!
All 10,574 reviews
Surroundings
Metro: Xinshiqiao
(1650 ft)
Metro: Nanmen
(2100 ft)
Airport: Wuxi Shuofang Airport
(24.6 miles)
Train: Suzhou Railway Station
(3.9 miles)
Train: Suzhou Industrial Park Railway Station
(8.0 miles)
Landmarks: Ancient Panmen Gates Area
(750 ft)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

5

Premier Twin

2 Single bed
32-36m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
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5

Family Triple Room

1 Queen bed and 1 Single bed
36m² | Floor: 1,3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
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6

Triple Bedroom Executive Suite

Bedroom 1:2 Single bed ● Bedroom 2:2 Single bed ● Bedroom 3:1 Queen bed
153m² | Floor: 2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Daily housekeeping
Room Details
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5

Executive Suite

1 Queen bed
105m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
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4

Family Suite

Bedroom 1:1 Queen bed ● Living Room:1 Single bed
64m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Children's toys
Room Details
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4

Deluxe Suite

1 Queen bed
64m² | Floor: 3-4
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
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5

Premier King

1 Queen bed
32-36m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
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3

Standard 2-bed Room

2 Single bed
30-32m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
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6

Two Bedroom Executive Suite

Bedroom 1:1 Queen bed ● Bedroom 2:2 Single bed
110m² | Floor: 3-4
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Daily housekeeping
Room Details
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3

Superior Queen Room

1 Queen bed
30-32m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
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5

Premier View Twin

2 Single bed
32-36m² | Floor: 2-4
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
3

Premier King Grande

1 King bed
32m² | Floor: 1-4
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
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4

Family King Room

1 Queen bed and 1 Sofa bed
36m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
6

Premier View King

1 Queen bed
32-36m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
11

Wu Gong Hall

Bedroom 1:1 King bed ● Bedroom 2:1 Queen bed ● Bedroom 3:2 Single bed
1000m² | Floor: 3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Tableware
Room Details
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5

Premier Balcony King

1 Queen bed
36m² | Floor: 1-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
4

Family Two Bedrooms

Bedroom 1:1 Queen bed ● Bedroom 2:1 Queen bed
64m² | Floor: 2-5
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
4

Executive Pagpda Suite

1 Queen bed
64m² | Floor: 3-4
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
4

Premier Balcony Suite

1 Queen bed
68m² | Floor: 3-4
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Daily housekeeping
Room Details
Check Availability
5

Deluxe Twin

2 Single bed
32-36m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
5

Deluxe King

1 Queen bed
32-36m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
4

Premier Balcony Twin

2 Single bed
36m² | Floor: 1-3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Daily housekeeping
Bath towels
Room Details
Check Availability
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Guest Reviews

9.4/10
Outstanding
10,574 reviews
  • Cleanliness9.4
  • Amenities9.2
  • Location9.6
  • Service9.3
Average for similar properties in Suzhou
Most Mentioned
Review summary
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Breakfast and Dining: The breakfast buffet offers a variety of Asian and Western options, with many guests enjoying the delicious and diverse spread. The hotel also features several restaurants, with positive remarks about their quality and variety.(based on 2,591 reviews)
F‍r‍a‍n‍c‍e‍s‍ ‍x‍.‍ ‍S‍u‍n
December 24, 2025
A truly breath taking hotel surrounded with ancient scenes. Great location and well trained and helpful staff. From front desk, concierge to restaurant, every staff member has been helpful. The breakfast buffet and evening meal are high quality with great service. Special thanks to Hao Yiran (郝一然), who booked taxi for us on a number of occasions and moving our over weight luggages. We will definitely stay in this hotel for our future visits.
W‍i‍l‍s‍o‍n‍ ‍Y
December 15, 2025
Pan Pacific Suzhou is one of those rare hotels where the stay itself feels like part of the sightseeing. It combines Suzhou’s classical garden charm with modern comforts in a way that feels both tranquil and indulgent. Garden resort setting The hotel is built in the style of a classical Suzhou garden, with courtyards, covered walkways, sculpted bridges, ponds and pavilions spread over expansive grounds. Walking around the property can feel like wandering through a private scenic park, with many rooms and paths looking directly onto landscaped greenery and traditional architecture. Direct access to Panmen Scenic Area A standout perk is its location right beside the historic Panmen Scenic Area, home to ancient gates, pagodas and canals. Guests typically enjoy complimentary or convenient access via a dedicated entrance, turning morning strolls or evening walks among the illuminated walls and waterways into a daily ritual rather than a rushed excursion. Rooms and views Most rooms offer either serene garden vistas or views over Panmen’s walls, waterways and even Ruiguang Pagoda from some angles. Inside, the rooms pair contemporary comforts like high‑speed internet and workspaces with warm, subtly traditional decor, so you get a sense of place without sacrificing modern convenience. Location and convenience While it feels like a secluded resort, the hotel sits in a prime Suzhou district with easy access to key attractions, shopping and dining. Suzhou Railway Station is only a short drive away and the nearest metro station is about a five‑minute walk, making it straightforward to reach popular gardens and business areas without losing that peaceful “garden retreat” base.
L‍u‍c‍k‍y‍ ‍M‍i‍n‍k‍y
December 12, 2025
This hotel is so gorgeous! The room is spacious and comfortable. The bed is big and fluffy. The location and the hotel grounds is just simply stunning! When you arrive, you'd be at awe! The staff are all so helpful and friendly. We stayed here for two nights as a family of 8! The kids enjoyed the breakfast and the access to the beautiful Chinese garden located within the hotel itself. It was also close to all the lovely attractions. Loved my stay here so much!
L‍a‍i‍x‍i‍x‍i‍a‍o‍q‍i‍a‍n‍g
December 19, 2025
The hotel's location is superb; it's a vintage-style building right behind Panmen Scenic Area. With the room key, you get unlimited access to the scenic area, which is beautiful and has a lovely environment. Dining and transportation options nearby are very convenient. The breakfast spread is also rich and excellent.
Original TextTranslation provided by Google
K‍o‍n‍g‍ ‍C‍h‍e‍e‍ ‍K‍h‍i‍n
December 20, 2025
Booked two rooms for family. Rooms are spacious beautiful and classic. Lots of amenities. Beside the hotel got a row of restaurant and a provision shop. Hotel also had good restaurant and cafe. Free access Pan scenic park worth visiting.
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
December 16, 2025
Great hotel, good service, old rooms and fitness room very poor, no cleaning equipment can't be cleaned which is very unhygienic
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
December 18, 2025
The room we stayed has a balcony facing the garden which makes the whole experience better. The bed is super comfy & room is clean. The staff is friendly and helpful. We met a staff at level one who helped us to find convenience store nearby, he was super nice. The hotel itself is an attraction, we visited Panmen at night, very nice scenery and night lighting. The breakfast is excellent as well with lots of vatieties. We’ll definitely coming back again to stay for the great experience. 👍
G‍e‍b‍i‍j‍i‍a‍z‍h‍o‍u‍t‍a‍i‍t‍a‍i
December 16, 2025
The room decoration is grand, clean, and hygienic. The food is excellent, and the service is attentive. The environment is pleasant, making for a great stay. Being located right in Panmen Scenic Area makes sightseeing very convenient. It's truly fantastic!
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Services & Amenities

Indoor swimming pool
Gym
5 Restaurants
Conference room
Multi-function room
Playground
5 Restaurants
海天楼(中餐厅)
Style: A la carte
Cuisine: Chinese
Open for: Lunch, Dinner
Ambience: Traditional
Dining options: Reservations available
西餐厅
Style: Buffet
Cuisine: Asian
Open for: Breakfast, Dinner
Ambience: Traditional, Romantic
吴宫瑞面
Cuisine: Asian
Open for: Breakfast, Lunch, Dinner
Ambience: Traditional, Romantic
Sun Ray禧禾意大利灵感餐厅
Style: A la carte
Cuisine: Italian
Open for: Lunch, Dinner
Ambience: Romantic
Dining options: Reservations available
塔影咖啡
Style: A la carte
Ambience: Modern
Business hours: [Mon - Sun] 10:00-18:00
More amenities
Internet
2 Swimming pools
Indoor swimming poolFree
Outdoor swimming poolTemporarily closed
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Transportation
Business services
Front desk services
Languages spoken
Food & drink
Public areas
Health & wellness
Cleaning services
Facilities for children
Accessibility
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Guests Accepted
Guests from all countries/regions are welcome at this property

Child policies
Children of all ages are welcome at this property.
Children between 0 and 17 years old can stay for free if no extra bed is needed.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
CuisineWestern, Chinese
StyleBuffet
Opening hours[Mon - Sun] 06:30-10:30 Open
HeightFee
Children under 1.4m in height
Free
Children over 1.4m in height
CNY 68.00 (approx. £7.17) per person
Adult
Buffet:CNY 68.00 (approx. £7.17) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required
Deposit Collection MethodsThe deposit is determined based on the duration of your stay. The charge is CNY 500.00 (approx. £52.70) per night.
Deposit Payment MethodsThis property accepts cash, credit cards, debit cards and third party payment services
Deposit Refundwithin 7 days after check-out, deposits can be returned to the original account of payment or not to the original account of payment.

Pets
Pets are not allowed

Service animals
Service animals are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

  • Opened: 1999
  • Renovated: 2020
  • Number of Rooms: 336
Phone:+86-512-65103388
Pan Pacific Hotels Group is a member of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties. Based in Singapore, Pan Pacific Hotels Group owns and/or manages close to 50 hotels, resorts and serviced suites including those under development in 29 cities across Asia, Oceania, North America and Europe.Pan Pacific Hotels Group comprises three brands: "Pan Pacific", PARKROYAL COLLECTION, and PARKROYAL.

Located in the Historic Ancient Town area and adjacent to the Panmen Gate scenery spot, Pan Pacific Suzhou has easy access to a wide range of the city’s famous attractions. It makes convenient public transportation from the hotel with just 5 minutes’ walk to the Metro Line 4 Nan Men Station and Line 5 Xin Shi Qiao Station. The hotel holds exquisite features of scenic gardens, sculptured bridges, rushing water and towers to display the history and culture of this garden city in China. Each of the rooms and suites at the hotel offers you a refreshing garden view or the spectacular sight of the Panmen Scenery, even a view of famous Ruiguang Pagoda from some ones. All guestrooms feature high-speed Internet access, a work desk station and other conveniences for business and leisure travellers. Garden Brasserie is an all-day-dining restaurant offering a wide variety of Asian and Western dish for buffets and a la carte. Hai Tien Lo Chinese restaurant features authentic Suzhou cuisine, well-known Huaiyang cuisine and specialties from other parts in China. Guests can experience the hotel’s state-of-the-art fitness centre outfitted with latest equipment, picturesque outdoor swimming pool and temperature-controlled indoor swimming pool to rejuvenate your soul, as well as, Children Playroom.

Frequently Asked Questions

What landmarks are near Pan Pacific Suzhou?

Nearby attractions to Pan Pacific Suzhou include Ancient Panmen Gates Area, just 750 ft from your search (straight-line distance) away.

Does Pan Pacific Suzhou have a restaurant?

Yes, Pan Pacific Suzhou has a restaurant serving a variety of Chinese, Asian, Asian, Italian dishes made with fresh, high-quality ingredients.

Does Pan Pacific Suzhou have a pool?

Yes, Pan Pacific Suzhou has a swimming pool for guests.

Does Pan Pacific Suzhou serve breakfast?

Yes, Pan Pacific Suzhou serves highly-rated breakfast. Breakfast option(s): Western, Chinese.

Where is Pan Pacific Suzhou located?

The hotel is located at No. 259 Xinshi Road.

Does Pan Pacific Suzhou offer airport transfer services?

Yes, Pan Pacific Suzhou offers airport transportation for guests. We recommend calling ahead to confirm availability and pricing.

Are pets allowed at Pan Pacific Suzhou?

No, pets aren’t allowed at Pan Pacific Suzhou.

How much does it cost to stay at Pan Pacific Suzhou?

Room rates at Pan Pacific Suzhou vary based on dates, hotel policy, and other factors. Enter your travel dates to check current prices.

What are the check-in and check-out times at Pan Pacific Suzhou?

Check-in at Pan Pacific Suzhou starts at 15:00, and check-out is at 12:00.

About This Property

Nearest AirportWuxi Airport
Distance to Airport40.38KM
Nearest Train StationSuzhou Railway Station
Distance to Train Station6.21KM
Nearest Subway StationXinshiqiao
Distance to Subway Station0.51KM
Average Price FromGBP126
Hotel Star Rating5