The hotel has a modern feel despite its age, with swift check-in. My room was impeccably clean, and the bathroom provided hot water with excellent pressure. I particularly appreciated the comfortable pillows, available in both thin and thick options. It's a bustling hub in Kuantan, offering free parking and a shopping center nearby.
Overall, we enjoyed our stay at Hyatt Regency Kuantan, especially the ambience and hospitality. However, there are a few areas that require attention.
Cons / Areas for Improvement:
1. Water pressure was quite slow, especially for the shower. When turned to hot water, the pressure increased, but once switched to cold, it became extremely weak.
2. There was water maintenance work happening during our stay. Although the hotel assured that everything was under control, it did affect our comfort while on holiday.
3. We noticed a small clump of dust on the floor. While it was minor, as we were staying with a 2-year-old toddler, it raised concerns as children tend to put things into their mouth. Housekeeping may need to be more thorough.
4. There should be better control of wild monkeys, especially around the parking area. I was chased and nearly bitten, which was quite frightening and unsafe for guests.
Pros / What We Appreciate:
1. Excellent service recovery — I forgot to disable the “Do Not Disturb” sign but informed the front desk to clean the room. The housekeeping staff called first to ask for permission before entering, which shows professionalism and true 5-star service standards.
2. The hotel’s surroundings are beautiful, clean, and very calming — truly breathtaking.
3. The beach is very clean and conveniently located right next to the hotel.
4. Large swimming pools (two pools available), so it never felt crowded.
5. Staff were extremely friendly, polite, and always willing to help.
Conclusion:
Hyatt Regency Kuantan has great potential with its beautiful location, facilities, and outstanding staff. With improvements in water system management, housekeeping checks, and wildlife control, the overall guest experience would be even better.
The hotel is right by the sea, so you can watch the sunrise from your bed. In the evening, when the tide is out, you can collect clams. The front desk service is excellent, and there's a swimming pool directly facing the ocean. Parking is free. The room is large, clean, and comfortable, and you can hear the sound of the waves while you sleep. The only minor drawback is that the towels and sheets are a bit old, but everything else is great.
Wonderful 3D2N Family Stay at Swiss-Grand Hotel, Kuantan
We recently enjoyed a 3D2N family vacation at Swiss‑Grand Hotel Kuantan, and it was truly a memorable and relaxing experience for all of us.
From the moment we arrived, the check-in process was smooth and welcoming. The staff were friendly, professional, and always ready to assist with a warm smile, which made us feel comfortable right away.
The room was spacious, clean, and well-maintained — perfect for a family stay. We especially loved the beautiful sea view and the calming sound of the waves, which created a peaceful atmosphere throughout our trip. Housekeeping services were excellent and consistent during our stay.
One of the highlights was the hotel’s facilities. The swimming pool was a big hit with the kids, while the direct beach access allowed us to enjoy relaxing walks and family bonding time by the sea. The environment was safe and family-friendly.
Breakfast was another pleasant surprise, offering a wide variety of local and international dishes. Everything was fresh and delicious, with plenty of options suitable for both adults and children.
Overall, our stay was comfortable, enjoyable, and stress-free. This hotel is highly recommended for families looking for a relaxing seaside getaway in Kuantan. We would definitely love to return again in the future!
✨ Thank you for making our family trip such a wonderful memory!
A 3-day, 2-night stay. It was school holidays, so there were a lot of people. This is my second time coming here with Trip. The cheap room price was worth it. Thank you very much, Trip.
We stayed at Chateau Spa, Bukit Tinggi for 4 days and 3 nights to celebrate our wedding anniversary, and it was a truly pleasant and relaxing experience. The resort was peaceful and beautifully maintained, making it a perfect place to unwind and celebrate a special occasion.
The room was clean, and the toilet was well kept, which made the stay very comfortable. The staff service was truly tip-top—everyone was attentive, caring, and clearly prioritised our wellbeing and comfort throughout our stay. Their professionalism and warmth really stood out.
As for the food, breakfast and the buffet were fine, but the à la carte meals for lunch and dinner were definitely worth the money. The portion sizes matched the price well, and there was a good variety of Western and Malay cuisine. We tried the Western dishes, including salmon and steak, and they were delicious.
The spa prices were affordable, though booking in advance is recommended. We visited during the last few days of December, and the weather was cold and lovely, adding to the overall relaxing experience. We left feeling happy, refreshed, and well taken care of. Would definitely recommend this place for a peaceful getaway or a special celebration.
The room is as what was advertised - body and hair shampoo provided. Room is clean. Towels are clean but you can see they are abit worn out. I am not complaining given the price we pay. There are 2 hotel reserved parking lots and we have been lucky to be able to utilise them while we were there for 3 days 2 nites stay. Staff are helpful. We stayed on level 2 - the highest level. However, on Sat night, very late at night, maybe in the wee hours, we could hear furnitures being moved and dragged above us. The hotel may want to avoid such furniture move during these hours so as not to disturb the sleeping time of their guests
Stayed at AC Hotel Kuantan for a short business trip and it exceeded expectations. The check-in was smooth, staff were professional, attentive, and efficient throughout the stay. The room was spotless, modern, and comfortable with a great work desk setup and reliable Wi-Fi, perfect for getting work done. Bed quality was excellent and ensured proper rest after long meetings. Breakfast spread was well prepared with good variety and fresh options. Location is convenient with easy access to key areas in Kuantan. Housekeeping standards were consistent and prompt. Overall, a very pleasant, hassle-free stay. Highly recommended for business travelers seeking comfort, convenience, and professional service.
Overall stay was good. The room was clean and comfortable, though the bed was a bit worn and slightly collapsed. For a one-night stay, it’s still acceptable.
A fantastic, value-for-money option for families, thanks to its prime location and spacious layout.
Perfect Location whereby situated right in the heart of the action. Very close to everything, especially the Outdoor Theme Park.
It is excellent for Families becos the room is very big and spacious.
Great Bathroom Design: The bathroom is a highlight, featuring a practical separate dry and wet layout.
Overall Value for Money: Offers great space and location at a reasonable price for a family.
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SSyikin AhmadLocation is good, within walking distance to restaurants and convenient shops. Use the connection bridge at L5.
Very near to GPO and cable car station, about 5 mins drive.
Parking is allocated for 1 car.
The apartment was clean, with basic amenities like 2 door fridge, washing machine, microwave, basic cutleries, bowls and plates. No pots and pans although there is cooking stovetop.
Towels are provided but get prepared to wait longer if u plan during weekends or public holidays. I have to wait for almost 3 hours before I can eventually receive the towels at my rented unit. The aircond is only inside 1 room. No AC at the main hall, only ceiling fans. The hall was converted to a sleeping area with 1 queen+1 single. Soap and shampoo are provided, and the shower comes with a water heater.
Overall I'm ok with our 2 nights stay. The only thing that needs improvement is the check in, it took me almost 1.5 hours due to long queues before i can finally make it to the check in counter. I understand it's due to the weekend/public holiday, but at least the management should prepare some chairs outside knowing that people have to stand long in the queue, and some welcoming drinks would be even better.
GGuest UserAmma make this one short,
The place is nice, staff were amazing, food could be alot better i mean depedns its almost all Asian.
For all coming to visit, this place is more like a romantic trip than a family vacay.
The beach is very bad TBH its all rocky, no beach front that you can actually lay on and enjoy the dash o'water
The closest lets say snorkelling requires a package purchase or if you know a sea taxi, as relying on this beach's marine life its sad, dead coral everywhere.
MMariachinRoom is clean and spacious. Have steam bath inside the big bathroom. The hotel sometimes given complimentary amenities kit pouch. Sometimes not given. Hope hotel can maintain the standard, so not disappointed customer while we are paying such high amount to stay in this hotel.
PPOH WEI WONGThis hotel is really a gem for a short vacation who seek for comfort, quiet, family-friendly facilities. I like the children pool which is clean, no chlorine smell and most importantly, warm. At night the view from the deck is really fantastic. The staffs are courteous and helpful. The only downside is they were a group of men smoking inside the children playground, the security guard should play a strict role to refrain them from doing that.
GGuest UserWe stayed at the hotel for two days. Unfortunately, the room floor felt sticky, which made it quite uncomfortable.
Housekeeping was responsive — they provided room slippers and extra pillows promptly after I made a request, which I appreciated.
However, the hotel surroundings were quite dark at night, as there were no roadside lights, which may feel unsafe for some guests.
Breakfast was provided but limited to a simple à la carte option. Guests could choose only one item (nasi lemak, lontong, vegetarian meal, or bread). Coffee and orange juice were available as self-service.
Overall, the service was acceptable, but there is room for improvement, particularly in cleanliness and breakfast variety.
CcurleyRevisiting Genting Highlands after 15 years, and once again staying at the First World Hotel. Last time I stayed in Tower 1, and this time in Tower 2, but it just doesn't feel as good as it used to! We were in a deluxe room in Tower 2, and there were no toiletries or slippers. There was only one towel/bath towel, and the fan in the room was quite noisy. It's best to avoid rooms on the very end, as there's equipment noise. Other than that, it's alright, just a place to sleep for one night.
AAnonymous UserThe apartment is newly renovated with very high-end furnishings and appliances. It has everything you need, including a refrigerator, TV, washing machine, and kitchenware, all from premium brands.
Check-in is after 3 PM, but you can drop off your luggage if you arrive early. For hot water in the shower, you'll need to turn on the water heater about an hour beforehand.
The location is about a 15-minute walk to the Peak. There's a covered walkway all the way, but it's uphill, so it's not an easy stroll. There's a mall downstairs with restaurants and a supermarket.
If you're taking a Grab, just tell the driver to drop you off at Block C or D of ANTARA.
MM2948MA fantastic, value-for-money option for families, thanks to its prime location and spacious layout.
Perfect Location whereby situated right in the heart of the action. Very close to everything, especially the Outdoor Theme Park.
It is excellent for Families becos the room is very big and spacious.
Great Bathroom Design: The bathroom is a highlight, featuring a practical separate dry and wet layout.
Overall Value for Money: Offers great space and location at a reasonable price for a family.
AAnonymous UserI recently stayed at this hotel for 2 nights and had mixed experiences. On the plus side, the hotel's mountain-top location is unbeatable, with breathtaking views and a 15-20 minute drive to the theme park and Casino. The staff were friendly and helpful, making check-in and check-out a breeze.
However, I had some significant concerns with the hotel's facilities, which felt outdated and in need of maintenance. There is a swimming pool with warm water, but no hot water shower at changing room after you swim. It's not possible to shower there before you back to your hotel room. Cleanliness could also be improved too. The biggest headache was the parking - while it's free for hotel guests, the process of validating and exiting the car park was convoluted and stressful, especially during peak hours. I.e. every time you exit the car park, you need to validate your touch n go card at hotel lobby (tower 2) while car park is at tower 7. You have to take lift to level 3 to walk across skybridge and take lift again to collect your car. Don't forget you only have 20 min to exit the car park after validation. And the parking lots themselves were also cramped and challenging to navigate.
The hotel's layout, with multiple towers and levels, was confusing even for me, and I found myself getting lost daily. I e. Check in at tower 2, you may stay at tower 3, car park is at tower 7, and breakfast is at another tower. If you're comfortable with this, you might enjoy your stay, but I'd recommend exploring other options in Genting Highlands.
DDorisExcellent service , sales manager Sarah , offered faboulous service , Christmas brunch in picnic ground near by Boh tea plantation . Beautiful view good tourist guide Madi- a naturalist , give us lots of knowledge in this highland . F n B manager Ravi arranged good local food . This is one of our best stay, enjoy excellent hospitality from the hotel
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