Explore Guest Reviews of Hotels in Community Of Madrid

Crowne Plaza Madrid - Centre Retiro
4.5/545 Reviews
We had a fantastic stay at the Crowne Plaza. The room was comfortable and modern. The bed was enormous, largest I've seen and beyond a king bed. We joked that we could have fit 4 people on it. The pillows were also fluffy and shapely. There is a mini fridge that were able to use to store cheese. The bathrooms have fig products. While I wasn't a fan of the scent, it didn't linger and Crowne Plaza is not stingy about products. There is hand soap and body lotion next to the sink. Body wash, shampoo, and conditioner are in the shower. This hotel also has tissues (a rarity in Spanish hotels) and soft 2-ply toilet paper. Minor touches but they definitely elevate the experience. The towels smelled clean and there were glasses for use throughout the room. The only feedback was the staff wasn't very welcoming or helpful. We checked in late and the night receptionist seemed bothered to see us and didn't have any suggestions for where to eat. We later asked if there's a channel that has the Real Madrid football match and they had no idea. We checked out early in the morning, around 7am, and there was a wait when the receptionist prioritized check-ins but who checks in at 7am? He forgot to email the invoice and when I emailed for it, that took 2 tries and almost a week to get it.
The Westin Palace, Madrid
4.3/5122 Reviews
Madrid City Center
As a Marriott Titanium / Lifetime Platinum Elite Guest, our family [husband, wife and two young daughters] decided to visit Madrid, Spain to start our month-long 2023 summer vacation in Europe. We spent five (5) nights at Westin Palace Madrid using our Bonvoy points in late May / early June 2023. Please see the thirty-eight (38) photos we posted with this review of all aspects of the hotel. Within days after making our five (5) night stay using Marriott Bonvoy points approximately ten (10) months prior to our arrival date, we emailed General Manager, Pablo Flores and advised him of our future stay as well as our special requests, including our request for an Executive Suite, which would comfortably host our family of four. Within hours of our email, we received a thoughtful reply Paloma Hidalgo, Director of Rooms, whom immediately provided us with a complimentary guaranteed upgrade to an Executive Suite and further, Ms. Hidalgo readily granted all of our other special requests. The prompt response did not come as a surprise to us given how active the management of this property is in reading and promptly replying to past guests on Trip Advisor as well as the Marriott Bonvoy website, which is but a mere sign of management’s commitment to exemplary customer service. Not surprisingly, we were overjoyed with such a response and really looked forward to our future stay at The Westin Palace Madrid. This gorgeous historic hotel is magnificently located in Madrid overlooking the Neptune Fountain and less than a three minute walk to the Thyssen-Bornemisza Museum, less than a five minute walk to the Prado Museum and less than a ten minute walk to the Reina Sofia Museum. It is also extremely close to Retiro Park and is within an easy 15 minute walk to Puerta del Sol, Plaza Mayor and the Gran Via as well as many bars, restaurant, trendy cafés, market and other cultural attractions. You can easily walk everywhere throughout the entire city but public transportation options abound in close proximity to the hotel as well. Our initial visit to the Westin Palace Madrid did not disappoint, especially when the hotel accommodated our extremely early check-in (before 9:00 am). The check-in process with Ms. Hidalgo, Estefanía Martinez, Front Office Assistant Manager and Juan at the reception desk was a breeze. Further, Ms. Martinez was kind enough to personally escort us to our suite and show us all of the features and amenities of same. This was very thoughtful on the part of Ms. Martinez and very much appreciated. Throughout our entire five (5) night stay, Ms. Hidalgo and Ms. Martinez were especially helpful and friendly. We simply loved our Palace Executive Suite with slightly over 1,000 square feet in total space with a sublime view of the Neptune Fountain; it was truly remarkable. Further, upon entering, we discovered that Mr. Flores and his team were kind enough to provide us with several 1 liter bottles of both sparking water (Vichy Catalan) and sti
Palacio de Los Duques Gran MELIá
4.6/5108 Reviews
Madrid City Center
The environment of the hotel is very good. The lobby, restaurant, and garden are all elegantly and meticulously decorated, but the room is a bit crowded for us as a family of three, and the room facilities are average. My favorite is the restaurant, both indoor and outdoor, the restaurant environment and food are of high quality. In addition, the location is very good, very close to the main attractions in the old city (Madrid Royal Palace, Puerta del Sol, Plaza España), ten minutes walk, but please pay attention to driving, this is a restricted area in the old city. The service is good, the waiters are very warm and friendly.
Intelier Palacio San Martin
4.3/5110 Reviews
Madrid City Center
To start my review I will point out the positive things which were unfortunately not that many. The hotel is well located to most everything in Madrid via Metro or walking distance to all restaurants and shopping wishing the center of town. Great foodie destinations and shopping are close by, and that’s where the positive comments will stop. Upon checking in the first signs of poor service were obviously there. They mentioned that because I booked via the “App” Trip.com or other then we would not be considered like others who booked via their own site or preferred partners. The room was on the first floor and next to the housekeeper room which was non-stop and especially first thing early morning was my alarm clock at 7am everyday whilst on my vacation, so clearly not a a good thing. Second and another very important issue was the A/C which didn’t work correctly and was making noise, the room was warm and humid the whole time, I mentioned to the reception within 10min of checking in, 4 nights and nothing was done to improve or correct this issue. Any request or comment was never taken in a professional, responsible or respectful way. As I was on a well deserved vacation I didn’t want to get angry and cause more stress to myself, but I was clear that I would not let this pass without commenting on it. The breakfast was good, clean but very limited in regards to selection. When requesting your eggs as they mentioned at each table the request was always ignored and just whatever was available even cold eggs as times were sent out. I had to request each day that my eggs were to be prepared soft/runny and they usually brought out cold m, dry and overcooked. So they would give me a look when I asked to please prepare as requested and then after some time they would come back with the order as mentioned. Over all it was an effort that I don’t need or want at each stage of the interaction with staff and the facility. I will stick to my usual Usual choice which is Bonvoy group of hotels next time.
Zleep Hotel Madrid Airport
4.4/5298 Reviews
El hotel es nuevo y el personal se esfuerza por dar un buen servicio. Camas cómodas y habitaciones aisladas. Viajamos con persona en silla de ruedas y el hotel está totalmente adaptado. El hotel está en un polígono y no hay nada cerca. No ofrecen comidas salvo unos bocadillos. Este es un tema en el que deben mejorar. En el baño también deberían poner algo más de luz . En general una estancia agradable para pasar un día de tránsito.
Hard Rock Hotel Madrid
4.2/545 Reviews
Lavapies
We stayed for a week and really enjoyed it. Exceptionally clean, really friendly and attentive staff, good atmosphere in the downstairs bar area and on the roof bar, good breakfast and very comfy, well equipped room. Wasn’t too sure initially about the area but we soon felt very comfortable and found some great bars and restaurants locally off the tourist trail. Great location for walking to the centre, La Latina, El Rastro, the park (El Retiro), the art galleries and metro/train connections. Loved Madrid.
Ibis Budget Madrid Aeropuerto
3.8/578 Reviews
While looking for a place close to my business trip, I found the best place. It was very comfortable, and there were many restaurants nearby and parking was convenient and nice. They also kindly provided parking for us.
Room Mate Oscar
4.3/5108 Reviews
Madrid City Center
Great location, very nice breakfast, there is also a Starbucks right outside the enterance which is nice. Literally a two minute walk to Gran Via street where you can find anything you could possibly need. The staff was polite, the rooms were clean and very quiet at least on the 5th floor :) Overall would recommend and come back again. Gracias Madrid!
Riu Plaza España
4.5/589 Reviews
Madrid City Center
We stayed here for a weekend break, smooth check-in and staff were Brilliant and helpful,hotel was spotless, the rooms were spacious and comfortable and spoilt with the view of Madrid,view bar was fabulous,wifi was brilliant and breakfast was wow especially the omelettes, will be definitely be returning, thanks Riu Plaza for a brilliant break
Hotel Mirador de Chamartín
4.3/5160 Reviews
Room was nice but I expected much more interesting decor from the ads. Area was very subdued, I think the restaurant was closed, maybe because of off season. Bed was comfortable and room was adequate. Liked the room darkening shades. Front desk help very nice and helpful with transportation questions. Overall harder to get to than I needed.

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Local Travel Info

Number of Hotels1,044
Number of Reviews37,779
Average Price (Weekdays)$215
Average Price (Weekends)$242