Do you have these worries when you can’t change or cancel your flights. That’s where Trip.com’s AirFlex comes in. With this service, you won’t have to worry about changing your plans.
In this article, we’ve put together everything from how AirFlex works to how to sign up, plus key points to watch out for. Read through to the end, and you’ll be able to plan your trip with confidence!
What Is Trip.com's AirFlex?
Essential Information
Trip.com’s AirFlex is “a service that lets you cancel or change your flight for free up to two hours before departure.” The service applies when you pay an additional fee at the time of booking your flight.
Even for flights that usually come with cancellation fees, add AirFlex and you can make one free change, once, under certain conditions.
However, AirFlex can only be purchased at the time of booking; if your ticket is issued without adding it, standard cancellation fees will apply.
If you’d like to use AirFlex to cancel your flight, please make sure to add it at the time of booking your ticket.
5 perks AirFlex offers
Trip.com AirFlex isn’t just about making flight changes simple. It comes with perks that support your entire trip.
AirFlex benefits
- Free cancellation up until the departure time of the first segment.
- Only one complimentary change permitted up to the departure time of the first segment.
- Priority Support from the Customer Service Center
- We’ll notify you by phone if there are any service changes.
- Confirm your booking via email or SMS
Priority support and alerts on flight changes offer peace of mind to travelers who aren’t yet familiar with international travel, ensuring you’ll receive swift assistance whenever any issues arise.
AirFlex is ideal for people like these:
Trip.com’s AirFlex is ideal for travelers whose plans change often or whose travel schedule isn’t yet finalized. If a sudden meeting or business trip gets scheduled, or your child comes down sick, you’ll have the peace of mind of being able to respond and adjust right away.
Recommended for | Reason |
People with frequent work-related changes | Stay flexible right up until departure. |
People whose plans tend to change because of family commitments | Able to respond to changes in your child's health |
Low-cost carrier passengers | Flexible options for low-cost carriers that typically don’t allow changes |
Travelers with uncertain travel plans | You can secure your flight for now. |
How to Apply for Trip.com AirFlex?
From the Trip.com flight search page, you can add AirFlex by following the steps below. It’s only available at the time of booking and cannot be added later.
Step 1: Choose flights via the Trip.com app or website
Trip.com’s search is intuitive and easy to use, letting you explore flights from a wide range of airlines. With upfront price estimates shown as you search, it’s easy to pick options that fit your budget.
Step 2: Choose your preferred flight
Explore the flight list and compare options by price, time, airline, and more. For round-trip bookings, you can choose your outbound and return flights separately, and you can even mix and match different airlines.
Step 3: Confirm use of AirFlex
You'll see the AirFlex price and terms right alongside the flight fare.
Step 4: Please enter your name and other required details
Please enter your name exactly as it appears on your passport. Any mistakes can cause issues with ticket issuance or during boarding. After entering your details, be sure to double-check them.
Step 5: Enter your payment method and confirm your reservation
After your ticket has been issued, AirFlex will be activated. When you receive your booking confirmation email, please check the ticketing status and confirm that AirFlex is enabled.
Top 3 Benefits of Trip.com AirFlex
1. Enjoy flexibility right up to the moment you depart
The biggest perk of Trip.com’s AirFlex is that you can cancel or change your booking for free up until before the scheduled departure time of the first leg. Even if something unexpected happens—like a sudden illness, work running overtime, or extending your departure date—you can relax knowing you’re covered.
With standard air tickets, cancellation fees rise as your departure date nears, but with AirFlex, you can get your ticket price refunded even at the last minute.
2. Changes are possible even with LCCs
With low-cost carriers (LCCs), most tickets are “non-changeable,” meaning you can’t make changes or cancel at all. However, by adding Trip.com’s AirFlex, even LCC tickets from airlines like Jetstar and Peach become flexible. It’s a service that lets you enjoy the price advantages of budget airfares while also giving you peace of mind.
3. Your travel flexibility increases dramatically
With Air Flex, you can lock in your flights now and decide the rest later. For example, flights over long weekends and the year-end/New Year period tend to sell out early, but you can secure your reservation in advance even if your plans aren’t fully set yet.
Whether coordinating everyone’s schedules is tough, or there’s a chance your circumstances might change but you’re still considering a trip, AirFlex is useful in all kinds of situations. With AirFlex, you can embrace a new style: book first, then fine-tune your plans.
Top 3 Things to Keep in Mind about Trip.com’s AirFlex
1. AirFlex fees are non-refundable
If you cancel using Trip.com’s AirFlex, only the airfare will be refunded; the AirFlex fee itself is non-refundable.
2. Changes made for the company's convenience will be invalid
If your flight is changed due to airline reasons (such as delays or cancellations), please note the following. You’ll receive an email from Trip.com with an alternative flight, but once you accept that alternative, your ticket with AirFlex will be considered canceled.
Because “No Flex” applies to the alternative flight, any changes or cancellations afterward will incur the standard fees.
3. Certain conditions apply only before ticket issuance
AirFlex can only be added at the time of booking. It cannot be added after your reservation is complete or once your ticket has been issued.
Typically, your flight ticket is automatically issued within 72 hours after payment, but if it’s issued without adding AirFlex, standard cancellation fees will apply.
If there’s a chance your plans might change, be sure to add AirFlex when you book. It can’t be added later, so please keep this in mind.
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Top 3 Destinations to Visit Using Trip.com’s AirFlex
1. Seoul
If you use AirFlex for your trip to Seoul, you’ll be ready for last-minute K-POP concerts and events. While LCCs can get you to Seoul for around ¥20,000 round trip, most of those tickets are typically non-changeable.
Add AirFlex for peace of mind, even if your plans change at the last minute. Fully enjoy captivating Seoul, from shopping in Myeongdong to wandering the Dongdaemun night market.
2. Bangkok
Thailand has both a rainy and a dry season, so try to time your trip to match the weather. Especially at beach resorts like Phuket and Koh Samui, visiting during the rainy season can really dampen the fun.
With Trip.com’s AirFlex, you can adjust your plans while keeping an eye on the forecast. Make flexible tweaks and enjoy a sunny day at the beach.
3. Hong Kong
Hong Kong is a popular travel destination because it’s just about four hours from Japan. However, during typhoon season (May–November), flight cancellations and major delays occur frequently. Add AirFlex to your booking, and even if you have to postpone because of a typhoon, you can rest easy.
To enjoy a fulfilling Hong Kong trip—from Hong Kong Disneyland to soaking up the night views in Tsim Sha Tsui—we recommend using Airflex.
With Trip.com’s AirFlex, Even Weekend Bookings Are Worry-Free
Trip.com’s AirFlex is a convenient service that lets you cancel or change your plans for free up to 2 hours before departure. The fee is about 20% of the airfare, but if you think of it as insurance, it’s a valuable service.
If you want to enjoy overseas travel with peace of mind, Trip.com—home to 400 million members worldwide—is a great choice. A wealth of user reviews helps you plan an international trip without missteps. Ready to go? Start planning your overseas adventure on Trip.com today.
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FAQs about Trip.com AirFlex
What is Trip.com AirFlex?
A flexible flight option allowing date or flight changes with lower fees.Who should use Trip.com AirFlex?
Travelers with uncertain schedules or who may need to change flights.How do I book Trip.com AirFlex?
Select the AirFlex option when booking your flight on Trip.com.Can I change my flight anytime with Trip.com AirFlex?
Yes, within the airline’s and AirFlex policy limits, usually with reduced fees.Are there extra costs for Trip.com AirFlex?
Yes, AirFlex may have a small fee on top of the regular fare.