Name: Banff Rocky Mountain Resort
Address: Improvement District No. 9, Canada
Rating: 7.8

Canada

Banff

Canmore

Improvement District No. 9

Lake Louise

We had an incredible stay at Tunnel Mountain Resort in Banff. From the moment we checked in, the staff were welcoming, friendly, and genuinely eager to make our experience memorable. The property itself feels tucked away in the trees, offering peace and quiet while still being just a few minutes from downtown Banff.

The room was spacious, clean, and cozy, with a rustic mountain vibe that fit perfectly with the surroundings. I especially loved the fireplace—it made evenings feel warm and relaxing after a day of exploring. The kitchenette was well-equipped, which was a nice bonus for preparing meals.

The views from the resort are stunning. Waking up to the fresh mountain air and seeing the Rockies right outside my window was unforgettable. On-site amenities like the hot tub and pool added to the experience, especially after long hikes.

What stood out most was the balance between comfort and nature. It felt like having a private cabin in the mountains but with all the convenience of a resort.

I’d highly recommend Tunnel Mountain Resort for couples, families, or anyone wanting a true Banff escape. It’s the perfect mix of relaxation, comfort, and breathtaking scenery—I’m already looking forward to coming back!

We had a great time at Canoe. The staff were super friendly and helpful. The rooms were spacious and bed was comfortable. Soaking in the hot tubs were a great way to relax after a long day. It was easy to find parking (at least during the winter when we went) and a multi-day bus pass is provided if you don’t want to drive or walk to downtown Banff. Only complaint is that the heater/AC unit is below the window and the air would hit the occupants of the bed closest to it. We worked about it by blocking the air with a chair.

We did a little staycation in Banff from Calgary and overall had a great time.

The cave pool was a big hit, but just a heads up that it’s not really a “swimming pool.” It’s more like a large cave-style hot tub. It’s shallow, and the water is fairly hot, so the kids couldn’t really swim or put their faces under the water. The cave setup is very cool though, and the adults really enjoyed it for relaxing. The dry sauna was also great.

We stayed in a suite with two double beds, plus a living area with a sofa bed, a dining area, and a kitchenette. We were happy with the layout. The suite was clean, but it is definitely dated.

One downside was the TVs. I know you don’t go to Banff to sit and watch TV, but it would be nice if they updated to smart TVs. If you’re traveling with kids, I’d suggest bringing a Fire Stick or Chromecast. Even an HDMI cable to connect a laptop would work, but make sure you download movies ahead of time because the Wi-Fi in our area was pretty spotty and the kids kept losing connection.

The front desk staff were fantastic. Friendly, helpful, and efficient. They made parking easy, provided bus passes, and explained local info without us having to ask a bunch of questions.

We’d stay here again, and next time we’ll definitely bring something for the TV so we can do an easy movie night after a busy day.

Wonderful hotel. Very clean, friendly and helpful staff. Parking garage was big but could use signage!
The hot pools were refreshing. Lots of cozy areas to sit and relax- perfect for a couples retreat. 
Would have enjoyed a coffee and water station, and a spot to grab a muffin or fruit. Aside from that, zero complaints here! We’ll be back.

I had a wonderful two-night stay in Banff. The room was spotless, comfortable, and well organized. After long days enjoying the beautiful mountain scenery, it was the perfect place to relax.

A special thank you to Marilyn, who provided exceptional service. She was friendly, attentive, and genuinely caring. Her professionalism and kindness made the entire experience even more enjoyable.

The location is excellent, close to downtown Banff and surrounded by stunning natural scenery. I would definitely stay here again when visiting Banff.

Excellent location in Banff! Near stores and restaurants with awesome views around. Very friendly staff too.

The room itself was quite clean except that as soon as we entered, there were flies including fruit flies… Other than that, the room was big and warm. It had a keep safe too. 

The washroom was quite small, it was hard to close the door but it worked out.

The front desk was very accommodating and approachable. They were organized as there are lists of what we can do and how we can go there. There’s also a free shuttle we could use so accessing public transport was not a problem. However, when we went in the hotel room there was some trash left in the trash can. It’s not much of a problem but it kind of reflects to their housekeeping system in a way. Generally, it was clean. Another concern was that they told us we will receive the security deposit after 5-10 days but we weren’t able to get it. I’ll try to contact them about it but they told us before we left that it was already processed (this was December 18) and until now (December 26) we are still waiting.

Friendly staff.  Helped Changed dollars to coins so that we could use the washing machine and the drying machine.
Got basement car parking for security as the gate door will be automatically open and close.
Also in the morning, you don't have to wipe off/ away the snow on the car!
Got vending machine to buy Aquafina water etc

Good resort with hot spring. But it’s smoky in the living unit all the day probably next unit burning the woods in fire plate

I've been to Banff many times before, but always stayed at the Fairmont Banff Springs Hotel. This time, my family and I decided to revisit on a whim. Since the Fairmont was fully booked every day, we had to choose another hotel. I saw the Moose Hotel on Ctrip, with its underground parking and rooftop hot springs, and immediately booked a two-night stay.

Upon arrival, we found the hotel to be right on the main street in the town center, which was super convenient for shopping. You can indeed drive directly into the underground parking garage and take the elevator straight up to all floors. After dinner, we enjoyed a free hydromassage in the rooftop hot springs and massage pool, washing away the fatigue from several days of driving. The hotel also provides three days of free bus passes for guests to visit nearby attractions.

Our room was well-equipped. There was a kettle provided, and the water pressure for the shower was excellent, making for a very refreshing experience.

We try to go to Canmore a few times a year and enjoy staying here.  They have large pet friendly rooms available which feel like an amazing deal compared to other hotels. They provided pet beds and bowls for food/water. The kitchen has all you would need. Thank you and we will be back in 2026!!

We had a great 3 night stay here. We got the room with the balcony where you can see the mountains too. I really appreciate their room service. When we use to return to our rooms after a long day, the room and bathroom would be tidied up and provided fresh towels. The room was a decent size, it had an iron and microwave. The beds were comfy. The breakfast was awesome. It opened at 7am. We would leave the hotel for a long day with our bellies full. The staff was constantly refilling and cleaning the tables. The varieties were great and tasty. I loves their eggs, hash browns and seasoned potato wedges. They also had orange, apple and pomegranate juice. They have a nice conveyor toaster which I thought was convenient for everyone. We never had trouble with parking. The waterslide and pool is great fun. They also have a hot tub and sauna. I really appreciate the shower/restroom they have by the pool so you can shower and change before heading back to your room. There’s plenty of pool towels too. The location is near to several restaurants and gas stations. I would recommend staying here.

It was what it had mentioned on its website! Cleaned bedsheets, fresh towels and had given all the facilities.
On our last day, we were visited by animals and gave us a happy send off!!!!☺️

BANFF LODGING

Columbus

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