Name: Le Méridien Phuket Beach Resort
Address: Phuket, Thailand
Rating: 9.3

United Arab Emirates

Dubai

China

Qingdao

Thailand

Phuket

Shanghai

Saudi Arabia

Makkah

Abu Dhabi

On the day of check-in, due to a luggage delay, our original 2 AM check-in became past 6 AM. Upon arrival, the hotel thoughtfully extended our check-out time to 3 PM, allowing us to get a good sleep and freshen up. The environment and hygiene were excellent, as expected from a five-star hotel. They also offer a shuttle service to nearby shopping centers. It's a perfect choice for those in transit who don't want any hassle.

Fantastic hotel, with excellent location! The breakfast was amazing and the service in general was 5 stars! Hotel facilities perfect! We would love to come back!

Had Great experience thanks to all the staff they provided an exceptional services specially Mr.Julian on reception who is very professional .

When checking in, the front desk staff were incredibly helpful and even had an employee assist me with my luggage all the way to the lobby and even into the elevator/room. Upon checkout, I stored my luggage for a bit, and again, an employee with an excellent attitude and service helped me with the storage process. When I picked up my luggage, they even put it in my car's trunk and closed the door for me. Overall, the staff's service and attitude were outstanding, especially the employee who handled the luggage storage. The location is also quite good, with a mall right next door, and attractions are neither too close nor too far. Unfortunately, the hotel room itself was a bit old; the bathroom floor had a bit of a film, disposable slippers were forgotten, and the bed sheets had some stains/spots.

It is the first time in the 7 years in China that I have received such excellent service and warm treatment at Le Meridien. Cindy and Luna and the young concierge know how to take care of guests. Cindy and Luna made arrangements for my wife who was arriving late without me saying a word. They also automatically gave us a room upgrade and welcomed up to Marriot Bonvoy rewards program. Connected with us on instant messaging for easy communication during our stay. Ms Liu slipped me some Latte vouchers. Breakfast was yummy. Le Meridien West Coast has every amenity. Book with confidence on Trip.com

Although the building of the hotel itself is considerably nice and new, the service really needs improvement. Almost all staffs were distant and did not give out a five star hotel kind of services. Birthday arrangement was honored, thank you to the team. The pool was very nice and the activities were varied. Please retrain the staffs to reach the quality of a 5-star hotel

Overall, it was quite good. While the facilities are a bit dated, they are very well-maintained and clean. The hotel staff were excellent; every time we encountered them, they greeted us warmly with a smile. The restaurant staff were equally responsive and accommodating. The pool was right below our room, with the beach just beyond it. Although it's a bit smaller than the Katathani where I stayed last year, it was still sufficient for a good time. The only potential downside was the somewhat secluded location. Getting to a 7-Eleven required a 2km taxi ride, and there was only one restaurant right outside the hotel. Visiting the night market also required a taxi, and despite being only three kilometers away, overall transportation wasn't very convenient.

Le Meridien

Columbus

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