"This hotel, part of the CTS Group, truly exceeded all expectations! Having traveled through Yunnan, staying at various hotels from five-star to three-star along the way, this CTS hotel was the only one that truly impressed. First, they upgraded my Executive Room to an Executive Suite, which was a pleasant surprise. The hotel's overall environment is very well-maintained. Although the hallways and rooms are carpeted, they look clean and are free of any strange odors. While the hotel's decor has a somewhat dated 'palace style,' the excellent maintenance keeps everything spotless. The marble walls and floors are polished and gleaming, with no 'neglected' dirty or broken corners in sight. This level of upkeep wouldn't be possible without consistent effort and investment, especially considering it was renovated in 2021!
Second, their attention to detail is remarkable. During the Chinese New Year, not only were public areas like the lobby beautifully decorated with festive displays, but our suite also had 'Fu' (good fortune) signs and seasonal decorations. The moment we opened the door, we felt a warm sense of 'welcome home,' which instantly dispelled the fatigue of our long journey.
Third, the breakfast was incredibly rich! Both the Chinese and Western culinary offerings were outstanding in terms of variety, quality, and efficiency. Are you sure this is only a four-star hotel?!
Fourth, the room's cleanliness was top-notch (perhaps because it was a suite?). From the carpets to the bedding, pillows, velvet sofa, and even the bathroom and shower areas – places prone to dampness, dirt, and mildew – there wasn't a hint of unpleasant mold or spots. This is truly impressive! I was already delighted that the room didn't have a stuffy smell upon entry, and the shower even had a faint, pleasant scent of toiletries.
Since we checked in late at night due to our journey and checked out after breakfast, our stay was brief, but it left a fantastic impression! The complimentary suite upgrade on a fully booked day was an added bonus!
Minor drawbacks: The air conditioning in the room. Even when set to heating, the indoor temperature didn't rise much, no matter the setting. I eventually had to turn it off and felt cold in the middle of the night. Also, there were no children's bathrobes. While children's toothbrushes and slippers were provided, bathrobes were missing. As we were just passing through and didn't bring most of our luggage into the room, my younger brother had to sleep in his clothes since there was no children's bathrobe.
Apart from these small issues, everything else was excellent!"