Located in Cheongju, Gloucester Hotel Cheongju is within a 5-minute drive of Cheongju Bowling Alley and Jikjigwan. The hotel is 3.7 km from Chungbuk National University and 4.4 km from Heungdeoksaji Temple. Aside from recreational amenities such as a fitness center, other amenities include complimentary wireless Internet access. Light meals are available at the grocery/convenience store serving guests of Gloucester Hotel Cheongju. Featured amenities and services include a 24-hour front desk, luggage storage and laundry facilities. Free self parking is available on site. Make yourself at home in the air-conditioned rooms, all equipped with LCD TVs. Complimentary wireless Internet access and digital programming are available. Private bathrooms with showers feature bidets and hair dryers. Conveniences include a phone, an electric kettle, and free tea bags/instant coffee.
"My booklet was a bit creased, so when I woke up this morning, I placed it under the stereo to flatten it out. However, I forgot to take it with me when I left. We had already checked out and left our luggage at the front desk before heading out for the day. In the afternoon, I suddenly remembered the booklet under the stereo. I immediately rushed back to the hotel and asked the front desk to help me find it. Their response was, 'The room has already been cleaned, and nothing was found.'
Since our luggage and bags were still stored at the front desk, we opened them right there and confirmed that the item was neither in our bags nor on our person. I asked the front desk if a staff member might have accidentally thrown it away, but they firmly insisted that they would never discard any guest's belongings and that anything found by housekeeping would always be brought to the front desk.
However, I had genuinely lost a booklet in the room. The front desk repeatedly stated that they follow strict SOPs (Standard Operating Procedures) and that mistakes don't happen, essentially implying I was lying.
My stay for the previous few days had been wonderful and very comfortable, but the experience on the last day was terrible. I acknowledge my own mistake in leaving the item in the room. If it had been accidentally discarded as trash, I could have accepted that, provided they had simply informed me. However, I cannot accept the front desk accusing a guest of lying, simply because housekeeping reported not finding or discarding anything. This left me feeling deeply upset. Otherwise, I had originally intended to stay here every time I visit, as I really liked the ambiance and convenience of this place."