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Guest User
The hotel is great-well lit, clean, quiet. Staff is friendly. A great place for family outings and also for conventions. The only complaint I had was there was no tea available in the room, just very good expresso coffee and more device plug ins for usb or usb-c without having to find electrical outlets for blocks. The room we had could have been a little bigger and roomier for the price we paid. It was a long room but accessible to the elevator and ice machine and the flooring is weird and could be plushier. (321) I Like the lights going on automatically under bed when getting up in the night. Had 2 queen beds which are comfortable. The pool is wonderful and so is the hot tub which is big( can accommodate 10). The cabanas are wonderful amenities. . Like the proximity to fun places, restaurants and bars and stores—-all within the confines of the Hard Rock Hotel. Important suggestion: because the hotel is attached to other businesses, security is important. 1. Maybe have a gate into the hotel proper with a security guard or paid guests could use room key to get into the hotel from the emporium or other businesses like restaurants. 2. Use room key to work the elevator so no other persons who are not authorized could enter the room floors. Will definitely stay there again. Appreciated getting late checkout. Reception girls are courteous and very helpful and friendly.
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Price per night from:NZD 286
Guest User
Room was newly renovated, pretty clean and nice. Good to stay for the business trip in London. will come back next time.
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Price per night from:NZD 205
Xiaowan
Very good hotel, good service, breakfast is not a buffet
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Price per night from:NZD 179
Guest User
The staff are friendly. The room was clean, the interior looked great. 👍
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Price per night from:NZD 107
Terri
Easy stop over while transiting between London and next flight. Shuttle was very helpful and convenient.
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Price per night from:NZD 132
Two-Bedroom Suite
Anonymous UserI stayed at this hotel for my convocation and had a wonderful experience. The common area in the room is quite large, and the bedrooms are a reasonable size. A room with two beds can comfortably sleep four people. The service is five-star, starting with a very smooth check-in process. Additionally, they offer complimentary coffee for breakfast, as well as free luggage storage
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Price per night from:NZD 131
Posted on Mar 1, 2026
Guest User
The hotel was helpful.
We were not able to go because our dog was sick. This happens. We understood that we would loose our money because I didnt have free cancelation or modification.
But.... when I received an email stating I would be charged if I didnt check in I was mortified. I searched everywhere on the Trip.com app to see how much I would be charged if I didnt check in, on top of loosing our money.
I couldnt find the answer anywhere. I called the hotel and they didnt know.
When I made the reservation there was no mention of this extra charge.
Needless to say I was upset. So, we made a point of driving to London to check in but not stay at the hotel. We went back home. 3 hour round trip.
I won't use Teip.com again. And I will tell all my friends and family the same.
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Price per night from:NZD 161
Guest User
Room was clean Excellent room service with food Easy check in and out Microwave and mini fridge were great Overall good value for cost
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Price per night from:NZD 115
Demus
The service was on point, nice fast check-in. The room's bed was quite comfortable and the room was spacious. For one night stay it was just what we needed
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Price per night from:NZD 88
Guest User
I had an excellent stay in the Hotel and my room was super clean. Overall awesome.
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Price per night from:NZD 97