Hotels near Parque Maya Tours, Cancun

Very comfortable stay, easy access to very nice beach. Had a room with awesome view.

Great hotel and amenities, really close from the airport and the beach! Would recommend

Best place I’ve stayed at in the last 5 years of travelling this place is amazing loved every second of it. Had one issue with security bringing a girl in who was up my a$$ but we got her a day pass like we intended too and we were all good again. Least you know security is good so again couldn’t recommend a place better and for the price this is a BARGAIN

We stayed here for 4 nights, and overall our stay was very good. The buffet breakfast was delicious, with a wide variety of options. The on-premises restaurants were also good. The rooms are spacious. The pools are lovely, and the beach views are breathtaking. The concierge team was helpful, providing great recommendations for nearby restaurants and sightseeing. Unfortunately, we had a bad experience at the spa regarding an appointment issue. We scheduled a massage 1 day in advance for a time that was given to us. When we arrived, there was no record of the appointment, and the time slot had already been given to someone else. The spa also seems to have limited availability for a hotel of this size. What upset us most was how the situation was handled. The receptionist, Amanda, who had made the booking and was also on duty at arrival, didn’t apologize and instead implied that my wife had not made the appointment. We asked if they could trace the call from our room as proof. It was frustrating that such a mistake occurred and that no responsibility was initially taken. We requested to speak with a manager and met with Hector. Unfortunately, he came across as arrogant and difficult to deal with. He stated they would investigate “if the problem was on their side.” When we mentioned the communication difficulties due to limited English, he responded, “You are in Mexico, sir. We are not English, we are Spanish.” Our point was that, at an international hotel spa, basic English communication should be expected. When we asked to record his statement, we were not allowed to do so, and there was some unnecessary sarcasm during the conversation. In the end, we rescheduled the appointment for the following day and Hector offered complimentary hydrotherapy treatments and a later checkout as compensation. We won’t lower our overall rating since aside from this incident, we had a very good stay. However, management should seriously review how spa appointments are handled and how staff—particularly Amanda and Hector—communicate with guests. Having to defend ourselves in this situation left a very negative impression and took away from an otherwise excellent stay.

Rating: 10/10 Excellent all-inclusive resort in Cancun with outstanding service. We arrived early in the morning, and the staff kindly allowed us to use the buffet right away, which was a very nice and welcoming touch. Throughout our stay, the staff was always friendly, polite, and helpful. Our room was cleaned very well every day, and everything was kept neat and comfortable. On the day of departure, even though check-out was at 11 AM, they allowed us to stay on the property until 6 PM and kept our all-inclusive bracelets, so we could continue enjoying food, drinks, and the facilities. That was truly amazing service. The hotel also has great restaurants on the property, with plenty of delicious options. Overall, a fantastic experience — relaxing, well-organized, and great value for money. We would gladly come back again.

We arrived on the 1st, it was their official opening day, the 1st 2 days were exceptional, service, food , staff, drinks, amenities and activities were great. Unfortunately minor inconveniences started on our 3rd day, house keeping didn't replace a few toiletries, they started cleaning later than expected (most likely due to the influx of guests) food quality while still good was as great as the opening, I'd honestly give them a next try as the staff were THE HIGHLIGHT of our stay along with our room.

The staff in general is always willing to help you, I only had a bad time, upon arrival before arriving at our room, they offered a promotional package to my wife, she accepted and “invited” us a breakfast (which was already included in our all inclusive rate) There began our unpleasant experience. We were summoned at 8:00 am, at first the person who accompanied us to lunch was very friendly, but after he hurried us at breakfast, we could not have breakfast what we wanted because there was no time, only 30 minutes, when a day before we They said they invited us to a breakfast to give us a presentation about Omni hotels. We wanted to finish breakfast, but we agreed to see the hotel suites and then they took us to their sales room, when they tried to sell us the vacation package that we from the beginning said we were not interested they became aggressive and tried to pressure my wife , so we stopped the “presentation” and left, but they made us have a bad time, of course they didn't give us anything promised. I recommend you not accept any promotion at this hotel, because your sales staff does not know how to treat customers. Otherwise, all good.

A pleasant stay. We received a room upgrade to ocean view which was lovely. Good size spacious rooms and comfortable bed. Amenities at the sister hotel next door were better than ours but because you can access both, this was not an issue. Friendly, helpful staff and good food from the three restaurants we tried. All inclusive drinks in our package were local and not very enjoyable - this would be my only gripe!

Excellent service and great location Great food quality.