Luxury Hotels in Capital

"I am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay. To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level. There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment. Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection. I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered. In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests. Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold. I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution."

"Our family stayed at the night on the last day of Labour Day long weekend, so we felt less busy. It’s a good stay for going to Botanical Beach at Port Renfrew. The Ella beach nearby is awesome for sunset. The room is spacious for four of us. We are happy to see lots tiny fishes and 6 seals playing in the hotel private harbour. We did not use the hotel pool coz it looks not so clean. However we enjoyed the complimentary 1 hr tandem kayak very much. See lots wild lives."

"I felt it was odd that they didn't provide free parking with their rooms at such a remote location. There is a pool next door available for about $45 however it closes at 7pm on Friday and Saturday. It appears on the website it is included but there is a link showing the costs. There is no shopping yet in the location. The pro shop did not have any medium or large ladies shirts available and I couldn't see any golf balls with Bear Mountain Logo. The room and view were amazing. Staff was wonderful. They played soft music in the restaurant in the evening. We enjoyed the hot tub outside in the garden. Go there to golf; bike or quiet time."

"This hotel is in a great location making it easy to explore Beacon Hill, the inner harbour, Government Street and all the other sights of Victoria. Staff were friendly and knowledgeable and the bedrooms were clean and comfortable. Leisure facilities were also of a high standard. "

"I had to book this room at the last minute late at night after a cancelled flight then had to zip back to the airport in the morning so I didnt have time to enjoy the ammenities but it looked awesome. Fireplace, spa bathtub, and balcony with a view. Just lovely. The front desk staff at both checkin and checkout were both so kind and helpful."

"Oak Bay Beach Hotel is an excellent place to stay. The hotel is very clean and well maintained, which made the experience comfortable and relaxing. The staff are friendly, professional, and always willing to help, making us feel genuinely welcomed throughout our stay. Overall, the high standard of hygiene and the great service really stood out."

"The room decoration is very good, the style is elegant, personally like it, although it is niche, but the health is good, the breakfast is also great, the external construction site affects the experience of entering and leaving, parking charges, and the construction site must be passed."