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The name of the hotel is very misleading , there is only a spa but it is not considered as a resort because there are no other facilities. The hotel does not have a restaurant ( there is a restaurant but it does not belong to the hotel and is not open for breakfast ) and they do not provide breakfast. There is a coffee place on the lobby level but they do not provide full breakfast. Rooms are spacious and very clean but do not understand why there is a coffee maker and no electric kettle .

We have stayed here as a family twice now while vacationing and doing business in the Victoria area and we love it. It will be our go to place now when we want to visit. There are a few restaurants, activities, and walking trails right our your door if you don't feel like driving anywhere and just a 20 minute drive to downtown Victoria if you feel like touring. We stayed in the 1 bedroom and love the quality and size of the room. The bedroom is very large with a desk area for working and the ensuite is super nice. The bed was very comfortable. If you don't want to use the pull out bed as an extra bed, you can ask for a roll away bed which we did. It was much more comfortable than an average roll away bed, as it is a regular mattress, not a folding mattress. Our balcony overlooked the golf course and was very relaxing to sit on it and just enjoy nature. Also, there is secure underground parking that was easy to access. We received excellent service during our entire visit.

5-Star Review for Best Western Plus Carlton Plaza Hotel, Victoria, BC My stay at the Best Western Plus Carlton Plaza Hotel in downtown Victoria was nothing short of exceptional, especially thanks to the front desk team's kindness in upgrading me to a suite. The suite was fantastic—extremely spacious at around 400-600 sq ft, with a full kitchen including fridge, stove, microwave, and dining area, plus a cozy sitting space and pull-out sofa that made it feel like home. Cleanliness stood out, with spotless rooms, fresh linens, and well-maintained facilities throughout this heritage property renovated in 2019. The location is unbeatable, steps from Government Street, Fan Tan Alley, and the Inner Harbour, perfect for exploring Victoria's attractions on foot. Service was top-notch: friendly, accommodating staff handled everything efficiently, from check-in to daily check-ins, echoing countless glowing guest reviews. Amenities like free WiFi, fitness center, air conditioning, and 24-hour front desk added to the comfort. I can't recommend this hotel enough—it's a gem for any Victoria visit!

Love love love Hotel Zed!! We spent a lot of time in the pool and sauna. I absolutely loved bringing the board games from the lobby to our room. A very family oriented place for sure. Fresh ground coffee for the French press every morning was definitely a perk as well. It was our son's birthday and they gave us some balloons, stickers and a lovely card for him as well. Such a great vibe

such a great experience!! the room was definitely very pretty and the breakfast was delicious too.

Location close to the airport and pier, convenient for the next day There is only one elevator in the whole hotel. It is very difficult to wait for a location during the morning peak period, especially when you are carrying luggage to check out, it is difficult to take the stairs. The overall environment is good, the elevator problem

The room was very clean. The noise from the bar on the first floor was a little noticeable, but it didn't bother me too much. The location is also great, highly recommended.

We stayed as a couple at Sandman Hotel Victoria for four nights over the Christmas holidays. The hotel looks fresh and modern, as if recently renovated, and was very affordable for Victoria given the season. Amenities include a swimming pool, hot tub, and gym, and the gym is particularly well equipped for a hotel in this price range. Unfortunately, we never had a chance to use the pool or hot tub as they were consistently crowded, and at one point two guests appeared to have poured soapy products into the hot tub, effectively turning it into their own bubble bath, which was unpleasant, and staff did not seem to address it. Another downside was housekeeping: daily service is not provided by default and must be requested each morning, which was not explained at check-in. When we did request housekeeping, towels were replaced and the bed was made, but toiletries such as soap and toilet paper were not replenished and had to be requested separately. Overall, good value and a fresh property, but housekeeping practices and monitoring of shared amenities could be improved.

The room is OK, but it is relatively simple, there is no hot water bottle, there is the simplest coffee machine, it is surprising that even bottled water is not provided. The Indian brother at the front desk was very slow to check in. After asking for various messages to enter the computer, he finally gave me a form to let me fill in the information just now. This check-in efficiency was indeed the first time I met in Canada. It is the off-season, there are a lot of vacancies, and I arranged a room close to the elevator. I said if I could change it. He said that he would add money to upgrade, and he was completely speechless. In short, the feeling is very general, not recommended.

The room is very clean, the equipment is new, the breakfast is American style, but the coffee is good. The soundproofing is a little poor. After all, it is a motel, and there are many people living there. There is no elevator and it is close to the road.