Luxury Hotels in Malay

"The hotel is huge. It's a bit of a walk to the breakfast area. Also, this area is exclusive to hotel guests, as there's nothing else nearby. The beach is beautiful, but with so many guests, it feels a bit less private. The hotel's luxury feels more Western than Asian, which was a bit over-the-top for me and made it hard to relax. Considering the price, I didn't think it was particularly good, so I probably wouldn't stay here again."

"We had an amazing stay at Henann Boracay! The staff were incredibly warm, friendly, and always willing to help. Our room was spotless, spacious, and very comfortable. The breakfast buffet had a great variety of delicious food, and the pools and facilities were well-maintained. The location was perfect, with easy access to the beach and nearby restaurants. Thank you to the entire team for making our vacation relaxing and memorable. We will definitely come back and highly recommend Henann to our family and friends!"

"I expected more, especially knowing that this is a 5-star hotel. The linens had visible stains, and there were some cleanliness issues that were overlooked. I reported these to the front desk for future reference. They acknowledged my concern, but they didn't offer to change the linens or send housekeeping to check the room. (I'm not expecting any compensation. It would've just been a nice gesture if they were more proactive.) Room 308 also needs some maintenance. The AC was leaking and wasn't cooling that well. The shower heater wasn't working properly, the vanity chair was broken and almost detached, and the luggage rack near the TV was already worn out and had stains. (These issues didn't really affect my stay that much, but I think they should still be addressed. If another guest, especially a foreigner, stays here, they would definitely complain.) I didn't report these issues, even during checkout, because after my first concern, I honestly felt like they would just be ignored. During checkout, I called ahead and requested for someone to inspect the room so the process would be faster. Unfortunately, it seemed like no one was sent. I waited longer than expected—it was supposed to take around 5 minutes, but it took about 8 minutes. They also didn't give me any update. (I think if I hadn't asked for a follow-up, I would've waited even longer.) On the positive side, the breakfast was good. The Lagoon Bar was also great, especially the server there. (I forgot his name, but he's been working there for about 3 years. 😅) Overall, my stay was good. Hoping my next stay feels more like a true 5-star experience. The hotel has great potential, but I think being more proactive with guest concerns, cleanliness, and room maintenance would make a big difference."

"We didn't regret choosing this hotel for our honeymoon. The service was excellent, and the breakfasts were magnificent with a sea view. The infinity pool was a special luxury. The beach near the hotel is well-maintained with beautiful palm trees; we could compare it with neighboring hotels while walking along the shore. There are massage services and shops close to the hotel. The room itself is spacious, and the cleaning service is good. Overall, I recommend this hotel. We took the hotel transfer to and from the airport. We were met and quickly taken by speedboat, and our luggage was carried for us."

"We have originally booked a west premier king with the view of the hallway/ next hotel. Upon reaching the hotel, we have asked the conceirge for a room with a pool view. Luckily they have the Room 445 available and topped up 5,190/night on the current booking to get our room upgrade. They let us checked in early, but the room once we entered still got sand inside the bedsheets. 🥹 This is our 2nd time in this hotel, we just missed the cleanliness during their soft opening, welcome drinks and the band once you arrived on the hotel, but as we informed the staff during check out, they have given us the *goodbye* drink. 😅 We have availed the Landtransfer also, everything is okay aside for the we go and wait for 20mins for the speedboat to come in the public terminal. We catch a red eye flight and this is really tiring considering we have a baby with us. Still enjoyed the stay, hoping to get the same treatment during our first stay with Mandarin."

"t’s a good hotel but a little bit tired. We had big room with 2 comfortable beds. The view was so-so- on the roof, but one day we saw monkeys there - it was fun ! The territory of the hotel is very beautiful- a lot of plants, trees and flowers. The staff is very polite, friendly and helps with any questions. The breakfast is quite good - eggs, pancakes, vegetables, fruits, fresh juice, coffee- in common we had all what we need. We like swimming pool - it’s big and beautiful. The beach of Movenpick is good too, but it was bad weather, so unfortunately we couldn’t enjoy it as well. And of course we liked chocolate hour - it was so tasty !"

"We stayed briefly before transferring different hotel but we enjoyed our short stay! Very accessible to the main road and also has white beach access beside kfc in station 2. Designated parasols on white beach too like other hennan hotels in the area. We tried their dinner buffet for ₱799 and it was 7/10, the steak was too rare for filipino preference but there were a lot of other main dish options. They also have fire dance performances for the guests. Breakfast buffet was 8.5/10, I liked that they have hot or iced options for coffee and chocolate. Overall a great stay."

"⭐⭐⭐⭐⭐ “We had a wonderful experience at this hotel. The rooms were spotless, the facilities were great, and the staff provided outstanding service. The location was convenient, and everything exceeded our expectations. We will definitely stay here again!”"

"We chose a transfer from airport through ferry port and onto hotel, whilst it was and did bypass certain obstacles i wasn't left feeling it was anything special. On arrival promptly told they needed a big deposit for room and listed all the dos and don't which will result in the loss of it. Then we found major building work was going on next door and overlooking the roof got infinity pool. No bar, buffet dinning which was normally cold and just waiting for a food pointing case. Overall, no I would not go back."

"This was my second time here, and from the moment I landed and found the staff, I didn't have to handle my luggage at all, even for my departure – it was absolutely fantastic. However, there were some things I wasn't happy with. On the first day, they gave me a room at the very end of the hall, and it had a strange smell. I couldn't accept it, especially since I paid quite a bit for a beach view room. After a long discussion, they could only offer a room with a better view for the next day. Because of the smell, I had to downgrade to a clean transitional room, but the hotel refused to refund the price difference. Ultimately, Trip.com covered the difference, which just goes to show how reliable Trip.com is and how proactively they communicate with hotels, even if the final outcome wasn't perfect. The next day, the view was decent. If you're choosing a beach room, rooms 71-75 have better views, while 77 is an end room next to staff quarters and is very, very poor. As for breakfast, it's significantly worse than when I visited in 2023. There's very little variety, just enough to fill you up, and surprisingly, no pineapple or banana juice. Next time I go to Boracay, I'll definitely hesitate to choose this place again because of the end-room issue. Photo 1 is the excellent pickup service, Photo 2 is the transitional garden-view room. Photo 3 is the balcony view from the end room, Photo 4 is the room I switched to on the second day."