"The accommodation is right by the snow-capped mountains, spacious, and the views are absolutely stunning. The room itself is large, and you have the option of sleeping on the bed or laying down a mat on the floor. The staff were very welcoming and helpful. The restaurant is also spacious with a wide variety of food, though for my taste, it was a little on the salty side."

"The only heater in the room was too noisy. Without it, most of the room was quite cold, although it was clean. The Wi-Fi became incredibly slow at night. Dinner was okay, with a variety of options but average quality. Breakfast was very basic. The rice was bad, soggy and mushy. It was generally below the standard of a street-side eatery."

"Poor hygienic, no staff helping out at all"

"The service is very good. The room is very clean. Everything else is very good except for the price."

"The hospitality provided by the owners (Aya-san and her husband and son) is incredible. So friendly, helpful, courteous and prompt. The way this place is run is faultless & I cannot recommend Espoir Misawa highly enough. Aya-san herself picked us up from the bus stop and also dropped us off at the end of our stay. Her English is good enough despite her thinking its not so great. Any questions we had were answered with respect, accuracy, and friendliness. It was just so wonderful staying here knowing our comfort is at the forefront of their mind. They have a relaxing lounge in the foyer playing soothing jazz and when I mentioned I'm a jazz musician myself to Aya-san's husband...well! Out came the good stuff and he even swapped the piped Bose speakers to floorstanding speakers which were amazing quality. Espoir Misawa is one of the few places in Tsugaike that have certified onsens. Other accommodations state they have public baths but be warned - that might just be tap water. Here, there are certificates framed on the walls (probably a legal requirement?) stating the date inspected, temp, chemical/mineral makeup et al. The genuine ski in/out door was fantastic. It really is ski in, ski out. Just a quick few metres down to the lifts or gondola. Ice cold Asahi beer from the vending machine for only 350 yen! Awesome! I really don't want to be critical when the hospitality was just well beyond expectations but here goes. 1. The mattresses were quite hard and old. New, pillow-top mattresses would go a long way towards making the rooms (at least, the western rooms) more comfortable. 2. The towels provided were an odd fabric - I think microfibre which were utterly non-absorbent. Towels have 1 job - to dry. But they didn't. Also they had been washed in a decent dose of fabric softener which might've helped to repel moisture and also gave the room a smell of the fabric softener. Some might like it, some might not. 3. There was no hanging space for said towels. There is a small hanging rail in the room but the length of this could easily be tripled. 4. The room was very hot. As soon as we entered we immediately asked how to turn off the heater. It remained off for our entire stay and even at night we kept the window open a few inches as it was still too hot. This is winter mind you! 5. Not important but it would be a nice gesture to provide a yukata for popping down to the onsens. All in all, a really fantastic stay and many thanks to Aya-san and her family for such warm hospitality. We'd come back again if points 1 & 2 above were addressed."

"I went on a long-term trip of 5 nights and 6 days using a travel agency. At that time, I stayed at the Resort Inn Marion Shinano. The room was a twin room, reasonably sized, and generally OK. I especially liked the food. The menu has been improved each time. In terms of location, it is a resort hotel in the Tsugaike Highlands. I don't know the details about the price given by the travel agency, but it costs 75,000 yen including transportation costs from Osaka, so I think the price is reasonable. I still want to use it."

"It is right next to the Mei Chi Plateau ski resort, you can ski in and out, the room is spacious, the bedding is comfortable, and the first floor is dedicated to storing ski equipment. You can order simple meals in the restaurant, and there is a small soup for you to soak in."

"We stayed in Nagano and it exceeded our expectations. The hotel is minutes walk to the ski. Rooms are spacious and traditional beds and we had great views of the mountains. So good to have the onsen in the hotel after skiing. Staff were super friendly and helpful. Can't wait to come back! 👍"

"I've been here for three years in a row. The reason I come every year is the food!!! The homemade rice is superb!!! And you can have as many refills as you want! The side dishes are also carefully prepared one by one, which makes me feel happy. Also, the place is well-cleaned, which makes me feel very comfortable. The view from the room is also amazing! Right in front of the Bell Hill slope! And just a short walk from the gondola! The location is great, so I have nothing to say. I came during Golden Week, so it was nice to take a walk through the fields to Bell Hill in the evening. I'll be back next year!"