Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Nov 12, 2024
2553
The hotel has a pick-up service and arranges a car to go to Kamikochi on the second day. It is a one-stop service and very considerate. Two meals per stay, and you can also add Xinzhou beef for a fee. Every employee is friendly and pleasant. I am very satisfied with this trip and hope to come again next time. The secret soup of Tianfeng Lu is very comfortable.
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Price per night from:$233
Posted on Dec 21, 2025|Japanese-Style Room with Mountain View
Lanxin001I highly recommend this onsen hotel, ranked among the top 30 in all of Japan, to anyone visiting Matsumoto! The room views, hot springs, food, and service are all impeccable. Having stayed at many Japanese onsen hotels, this one truly offers excellent value for money.
Service: The hotel is a 20-minute drive from JR Station and provides a shuttle service. When you arrive at Matsumoto Station, you can leave your luggage at the ACE Hotel, part of the same group, freeing you up to explore. ACE then delivers your luggage to Shoho by 4 PM, which is a very thoughtful arrangement. The front desk service is warm and friendly. A gentleman named Ito helped us book a restaurant in Ise for the next day, making several calls until he finally secured a reservation, for which we are very grateful 🙏.
Ambiance: The 56-square-meter mountain-view room is spacious and comfortable, with views of a small town nestled beneath snow-capped mountains right outside the window. The sunrise and sunset are absolutely beautiful. The large public baths on both sides offer unique scenic experiences and are both worth trying, especially the snow mountain view bath, which provides expansive vistas.
Facilities: The room is very well-maintained and fully equipped. The hotel also has a souvenir shop, and complimentary drinks are available in the afternoon.
Dining: The half-board plan includes a multi-course kaiseki dinner and a buffet breakfast. The variety is extensive, the food is delicious, and it's well worth the price. If you opt not to include meals, there's a ramen restaurant in the hotel, catering to various budgets.
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Price per night from:$287
Posted on Mar 18, 2025
Instandy
Fukashiso could be one of the loveliest accommodation that I have ever stayed at. The staff were very polite, attentive and extremely helpful and courteous. The place itself is so beautiful and quaint. Traditional garments are provided as an option if you want to dress up for dinner. Made for great photo ops! The Kaiseki was the most beautiful equivalent of a degustation I’ve tried, and it was served in a lovely separate intimate dining area. During dinner Nobu-San a fourth generation family member of the owners greeted us which was a lovely touch. Soba was freshly made at the accomodation. We stayed two nights and the Kaiseki menu was different each time. Breakfast was a nice assortment of Japanese and Western options and the coffee machine was actually pretty good. I enjoyed the onsens, there are two public ones that switch locations for men and women and a private one. They were well equipped and relaxing. Our room was on Level 1 with a private bathroom, seating area and little garden view. Overall this place is highly recommended. For a traditional ryokan experience, it was so nice. Even after we checked out, the receptionist gave us a little gift, and even walked us outside to where our car was parked. Such a warm and lovely place. Stay here for sure!
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Price per night from:$112
Posted on May 1, 2026|Japanese-Style Room
たっくんNo.2Close to the station, with many restaurants nearby. It also has a large public bath. There are plenty of power outlets, and the breakfast is delicious. Overall, I honestly feel it's a great hotel.
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Price per night from:$45
Posted on Jul 10, 2025|Japanese Style Twin A
Nick GensitskiLocation was close to the station. 10 walk but be had so much luggage to roll behind is so 15 minutes. Rooms were cosy. Small as most in Japan are but well heated as we went in fall during a cold day. Service was very pleasant. We were greeted well and shown to our rooms. We didn't get to see the service in action that much because we left early morning after 1 day.
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Price per night from:$25
Posted on May 28, 2026
Guest UserIt may be a little far away from Matsumoto Station but its definitely worth the effort! The most affordable and Japanese quality accommodation! Great Japanese breakfast and dinner, can upgrade to shinchu beef which is a MUST!! The beef just melts in the mouth. The onsen is great and clean. The single room is really big and thats the view in the 3rd photo from the room. The souvenir shop is awesome! Its sells some great product like honey which i cant find at the souvenir shop at Matsumoto station. There is a mini concert at times at the hotel which sings Japanese folk or country songs. It is a hotel that caters to mainly Japanese locals where the reception cant speak English but are super friendly and willing to communicate through translation apps. Awesome place! Definitely coming back again!
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Price per night from:$78
Posted on Jun 3, 2026
Guest UserThe staff are polite but not overly friendly and warm like others. The free breakfast is a long queue and Japanese are cooperative always to queue and finish their breakfast quickly so that others can have their breakfast asap. Literally probably only 3 mins walk to JR station and the bus terminal. Just realised on the trip is way cheaper to take highway bus to Osaka/Shin Osaka.
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Price per night from:$52
Posted on Jan 3, 2026
Guest User
We had an absolutely wonderful stay at this resort. From the moment I arrived, the staff greeted me with genuine warmth and professionalism, making me feel instantly at home. The property itself is beautifully maintained, with stunning views and thoughtful touches that create a relaxing atmosphere. Every detail—from the comfortable rooms to the delicious dining options—was carefully curated to ensure a memorable experience. I was especially impressed by how impeccably clean everything was, including the public bathrooms and hot spring area. The staff cleaned up immediately after use, which made the whole environment feel fresh and cared for. I truly appreciate the team’s dedication to hospitality and excellence, and I would highly recommend this resort to anyone looking for a perfect getaway.
We are deeply grateful for the extraordinary care shown by the hotel assistant Akemi during our stay. When we were unexpectedly stuck in the snow in a remote area, she walked alone to find us and kindly offered assistance to call for tow truck support. She then guided us safely back to the hotel, even though we had already checked out, and welcomed us with tea and biscuits to keep us warm while we waited. Her thoughtfulness and dedication went far beyond duty, and her kindness turned a stressful situation into a touching memory. Thank you sincerely for such genuine hospitality—it is something we will never forget.
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Price per night from:$144
Posted on Jan 31, 2026
Minnie8899
Outdoor temperature was around –3°C, but the ryokan felt even colder because some sections were open to the outdoors. The walkway from the rooms to the onsen is uncovered, so there’s no way to avoid the cold. I had to wear my winter jacket just to walk to the public bath.
There is a private bath option, but the one assigned to me was far too hot — I couldn’t even step into the water.
The public bath is a very small indoor pool, probably suitable for 2–3 people at most. There is no shower in the room, so using the public bath is unavoidable.
The room itself was very cold. On top of that, I had to carry my own 25-inch luggage up three floors as there is no lift, so this place is not suitable if you can’t manage your own luggage.
Dinner was disappointing — just soba and a simple soup with pork and some vegetables and mushrooms.
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Price per night from:$267
Posted on Jan 12, 2026|Standard Twin Room-Smoking
Anonymous UserThe hotel located in good location, with walking distance to the city center area where you can find shops, restaurants, or even Matsumoto Castle. Parking lot provided with fees but it’s quite convenient. The most favorite from this hotel is there’re plenty of amenities – shampoo, conditioner, shower gel from a lot of brands that you can select by yourself at the lobby.
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Price per night from:$45