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Refer to my previous review on Aloft Cancun Hotel Zone. That was the reason why I moved to this hotel in downtown Cancun I was more than happy to be here. The hotel itself looked kitschy with some concrete human statues at the entrance. The pool was small (you can enjoy swimming at the beach though). But overall, the vibes was homey! My booking came with free breakfast. The receptionist - Jessica - was very welcoming. She's competent speaking in English and would explain everything you need to know upon check in. She even gave me a printed map of what I can see and do around downtown Cancun. Room was ok, large room with a kitchenette and a proper sink. There's smart TV in the room with Netflix and YouTube. Location wise, it's 5 minutes to Soriana Supermarket, and then cross the road (Avenida Tulum) from Soriana and you're at the ADO Bus Terminal to the airport. You can also take bus R1 on Avenida Tulum to the Hotel Zone. There's a Poke shop next door and a burger (if you are sick of Mexican food). It's 15 mins walk to Mercado 23 (where the locals shop) and you can buy souvenirs way cheaper. You can book Uber and you'd be picked up in front of the hotel. I will definitely come back to this hotel when I visit Cancun in the future.

At first glance I thought it was clean, but there were a lot of ants around the coffee and plastic bottle trays on the refrigerator. The hotel cleaning staff was outside, so I asked them to clean it right away. They took care of it while we were out and the ants were gone, but the area around them was so disgusting that we couldn't go near them. I left the amenity coffee bag without drinking it. Since it was Day of the Dead, there were decorations like the one in the photo in front of the front desk.

I love to stay in this hotel but if I have another chance to visit this place I might choose it 50This was my first time visiting Cancun, and I chose this hotel. I had a wonderful and fulfilling stay, but if I had another chance to come back to Cancun, I would say there’s only about a 50% chance that I would choose this hotel again. Let me share both the highlights and the inconveniences. What I liked: Because I booked the all-inclusive option, all food and drinks were free. The food and beverages at the deck restaurant and on the beach were more than perfect. The quality of the food was excellent, the menu was great, and the fruits and drinks were absolutely the best. The hotel room was very spacious. Although our balcony was quite small, I was still very satisfied. The hotel had a charming atmosphere that reminded me of Santorini, Greece. The room was very clean, cool, and always stocked with drinks in the fridge. The hotel also offered a variety of activities. I personally wanted to rest, so I didn’t participate, but it seemed like there were plenty of options. What I didn’t like: Even though it was all-inclusive, I heard that some of the more upscale restaurants were not included, and there was an extra charge to dine there. Since I only stayed for 2 nights and 3 days, I was happy with the deck restaurant, but if I had stayed longer, I probably would have wanted to try them. I also felt uncomfortable with the pushy sales tactics for massage services. At first, the hotel offered me a complimentary massage simply because I was from Canada. However, when they later found out that I was a student here, they canceled it immediately, saying it was only available for working professionals. I hadn’t wanted the massage in the first place, but I didn’t like that they offered it just to get my information and then withdrew it so abruptly. Another downside was the noise. At night, it was very loud, with karaoke-like singing from about 9:30 p.m. until almost 11 p.m. During the day, there was also the sound of drilling from construction that went on for hours. If you are looking for a quiet hotel, this is definitely not the right place. When I first booked through Trip.com, I had reserved a room with a king-size bed. But at check-in, the hotel told me there was no king room available and instead tried to sell me an upgrade to an ocean-view room with a larger balcony and king-size bed for USD $160. I declined, and in the end, I was given a room with two queen beds, a smaller balcony, and a half-ocean view. Honestly, I was still satisfied with that. The hotel is located roughly in the middle of the Hotel Zone—not too far north or south. I had booked a private van, and it took about 20–25 minutes from the airport. They said La Isla Mall was nearby, but when I passed by, I noticed many of the stores were closed. If you come expecting a vibrant shopping mall, you might be disappointed, so keep that in mind.

Unfortunately this time the room was not clean, the bed had stains and hair, they moved me to another room and once again when I checked the bed it was dirty with sheets with hair on it, finally they changed me to a third room and if you can guess more hair on the sheets in the room bed, all supervised by hotel staff, in the end the manager on reception duty came himself with a room lady to change the sheets and bedding in the first room he had, if you stay here check your bed carefully because 3 Rooms with dirty sheets leave much to be desired.

I used it because it was a tour pickup designated hotel. English is a little difficult to understand, but you can respond friendlyly with translation apps and gestures. I was able to leave my luggage before check-in and check-out. There are no shampoo conditioners, pajamas, toothbrushes, etc., so you should bring them in. Hot water comes out, but the water pressure is quite weak. On the contrary, the wind pressure of the dryer was strong. The door opened and closed required a little power and a little trick. I felt better when he cleaned it and arranged the towels cutely. There are several convenience stores such as delicious taco restaurants and 7-Eleven that locals also use nearby, which is convenient. I think the cost performance is good overall!

This was our 3rd time here ( because of the jacuzzi in the room) . Unfortunately it was also our last visit . We paid for the room with jacuzzi . The AC in the room was broken , we couldn’t turn it off and it was freezing cold in there . We asked them if they could turn it off . They sent someone to fix it . We waited in front of the room for some time . They turned it off but the freezing cold air was still flowing and they told us ITS LIKE THAT WE CANT TURN IT OFF .. uh okay? We asked for another room . We changed the rooms and we discovered that the jacuzzi was not working 😂 the jets power was like when you turn on a faucet . We couldn’t even feel it. The water level was going down quickly so we had to refill the jacuzzi couple of times in one evening. Next day we asked for fixing it or changing the rooms, they sent someone again to fix it . We waited some time in front of our room as we didn’t want to leave our stuff unattended (probably around 1 hour) they were still fixing it and we had enough so we went to the pool. They “fixed” it in couple of hours and guess what . It was the same 😂🤌 I took the manager to the room and showed her the “power” of the jets and she told me that it is working . I told her I see it’s working but it has no power and this is not jacuzzi , it’s a bathtub with faucets on . She said this is the best they could do . I told her I was on the hotel before and I know how the jacuzzi should work and this is not working and I would like another room with all amenities working . She told me there are no more rooms left in our category 😂 only the ona with the broken AC . … I thought there will be some effort from their site to resolve this or offer something .. some gesture as an apology… but nothing they left us in room with broken jacuzzi and I explained to them many times that I booked the room only because of the jacuzzi . Tgey said sorry and left the room . sooo very disappointed and never coming back . I loved the hotel the first 2 times but it’s going downhill. That’s why it has 3 stars on Google and booking and everywhere else . Don’t go there if you don’t want to loose your nerves.

We’re room 620 with beach club access the location of the hotel is perfect it’s close to everything you need, mall, restaurant, hospital, money changer and a lot more! You should the beach club access u won’t regret! And ladies at the reception are very helpful and very nice they can answer everything u need to know! I love my stay at Krystal Urban Carlos and Itzel are super nice! And the breakfast is superb!

The environment here is really great. It has its own beach and swimming pool. The beach is very clean, the beach chairs have plenty of sunshades, and there is also its own infinity pool. The food in the restaurant next to the pool is also great. The blue sea is beautiful. The female front desk staff is kind and amiable. Credit cards are accepted at the front desk and the restaurant. The most worth living here is the high cost performance. The nearby hotels are several thousand. The key is whether you can accept the following shortcomings. The room facilities are very old. There is a locked wooden door connected to the next room, which is not soundproof at all. There are also balconies that are interconnected. The most annoying thing is the door lock of the room. Almost every time I go out and come back, the access card will fail, and then I have to swipe it again at the front desk. If you have just finished swimming, it takes a bit of courage to enter the air-conditioned room at the front desk in a wet swimsuit! I stayed for four or five days. Although there were cleaners to clean every day, they never changed the bath towels and sheets. Even if they were wet on the sink, they would be folded and put back on the towel rack without changing them! I saw the cleaning cart that the cleaners used every day. There were only detergents, toilet paper, shampoo, soap, etc. on it. I only saw a small cart with a few change of cloths once. I guess they would only change them when it was really bad. The towels and bath towels were washed gray and frayed, and they were very old. I checked the sheets on the first day of check-in. There was no hair, but there was a black spot that was washed out. In addition, Ctrip booked a master suite for one day, but they did not change the small room with a balcony that was not soundproof. In addition, the male staff on the night shift at the front desk was not familiar with the business, so I paid 200 pesos more for the room and could not refund it because I had just finished swimming and the access card was invalid and I could not enter the room. I caught a cold from the extremely cold air conditioner at the front desk. Finally, the elevator was broken on the day of check-out, so I had to carry my suitcase down six floors by myself...

The accommodations at All Ritmo were exceptional! The desk staff was efficient, friendly, and answered all questions in detail. The dining staff - waiters and servers also were cordial and ensured that everything necessary for a fantastic experience was provided. The same with the pool bar staff.... very friendly and accommodating. The desk staff arranged transportation several times - it was on time and the drivers were cordial. I am recommending that my family and friends also choose All Ritmo when they travel to Cancun. My son and I thank the staff of All Ritmo for a wonderful holiday. Earl

Nice ,clean hotel , located 15 min from Langusta Beach, my room was good, air conditioner works, good Wi Fi, good bedding Excellent deep swimming pool, with plenty of beach beds Good simple buffet breakfast Stuff is supportive I would recommend this hotel