Need to reach Trip.com? Get Trip.com contact info— latest Trip.com phone numbers, Trip.com email, live agent tips!
How to Contact Trip.com? 4 Major Ways Overview
Trip.com mainly has 4 easy ways to reach customer support—phone, chat, hotel email, and emergency help. Pick whichever works best for you.
How to Contact | How to Use It | When It’s Available | Languages Offered |
|---|---|---|---|
US: Local (833) 896-0077 | Global: +1-646-362-8606 (Check Trip.com phone numbers for latest numbers for more regions) | 24/7 for flights/hotels/trains/cars; | English, Cantonese, Japanese, Korean, Thai (and more) | |
Desktop: Go to Trip.com contact App: Tap Message → headphone icon | Same as phone hours | Same as phone | |
Trip.com Email | Send to en_hotelsupport@trip.com for Hotel | Gets back to you in 1–2 days | English |
Emergency Help | App: Tap Message → headphone icon → “Emergency Assistance” Or call the phone numbers above | 24/7 for urgent issues (e.g., lost bags, translation) | Same as phone |
Trip.com Contact Numbers & Operating Hour
If you prefer to talk directly to people, Trip.com offers 24/7 phone support for most travel needs. The following are the Trip.com hotline numbers available for use:
Trip.com Contact Number - Within the United States
- Phone number: (833) 896-0077
- Hours:
- Flight, hotel, train and car rental: Available 24 hours a day, 7 days a week (24/7).
- Other bookings (like tours or attractions): 09:00–02:00 (+1 time zone, which is GMT+8).
Trip.com Contact Number - Global Hotline Number
- Phone number: +1-646-362-8606
- Hours: The same as in the United States (flight/hotel/train/bus 24/7; 09:00-02:00 GMT (+1); other bookings +8).
⚠️ Important notice: Telephone numbers may change. For the latest Trip.com contact number, please always check Trip.com official contact number page.
Trip.com Contact Email: What You Need to Know
Not all Trip.com services use email—but if you have a hotel-related question, there’s a dedicated email. Here’s the breakdown:
- Hotel bookings: You can email Trip.com at en_hotelsupport@trip.com for help with hotel reservations, check-in issues, or hotel cancellations.
- Flight bookings: Unfortunately, Trip.com does not have an email channel for flights. If you need help with flights (like changes, cancellations, or delays), use the chat or call options instead (we cover those next).
How to Find Trip.com Contact (Computer & Mobile App)
The first step to getting help is knowing where to find Trip.com contact options. It’s easy on both computers and the Trip.com app—here’s how:
Find Trip.com Contact On a Computer
- Visit the Trip.com support page.
- Scroll to the middle of the page. You will see two main options:
- Chat: Send a text message to Trip.com support (good if you prefer typing).
- Call us: Click this to see Trip.com phone numbers for your IP area (you can also see more other regions' Trip.com phone numbers by clicking Other countries and regions).
Find Trip.com Contact On Trip.com App
- Open the Trip.com app and click on the Messages TAB at the bottom.
- Look for the small headphone icon in the upper right corner (this is the customer service icon)—tap it.
- From here, you can choose:
- Chat with us: Send text messages (great for quick questions).
- Call us: Tap this to see a phone number tailored to your location (you can even use free in-app calls—more on that later!).
Find Trip.com Hotline for Other Regions
If you need to find Trip.com hotline from other countries and regions, click "Other countries and regions" to find other hotline numbers.
How to Switch to a Live Agent on Trip.com Live Chat
Sometimes, automated AI chat responses aren’t enough—you need a real person. Here’s how to switch to a live agent on the Trip.com app:
- Open the Trip.com app or Trip.com customer support website, go to the Message tab, and tap the headphone icon (customer service).
- Start a chat (tap “Chat with us”).
- Type “Transfer to an agent” in the chat box and send it.
- Next, you’ll be asked to choose a “product line” (e.g., “Flights,” “Hotels,” “Trains”). Pick the one that matches your issue.
Why choose the right product line? If you pick “Hotels” for a flight problem, the agent might need to transfer you—and that could waste time. Choosing the correct category gets you to the right help faster.
Trip.com Emergency Assistance: Translation & Missing Baggage Help
Trip.com offers emergency support if you run into trouble while traveling. Here are the two main options:
Trip.com Emergency Translation Help
If you’re abroad and need help with language (e.g., a medical emergency or talking to local staff):
- Trip.com can connect you with a local translator via phone, or help arrange an in-person translator.
- Cost note: Trip.com doesn’t charge to introduce you to a translator, but you’ll have to pay the translator’s fees upfront.
Trip.com Missing Baggage Help
If your baggage is lost or delayed during an international flight:
- Trip.com will share contact info for the airline or customs to help you get your baggage back.
- Rules to know:
- Your baggage can’t have items forbidden by the airline or customs.
- You’ll need to pay any related fees upfront (Trip.com may ask for a credit card guarantee from you or a family member).
- You must share your Trip.com booking info to use this service.
- Only use this for real emergencies—don’t request it for minor issues.
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What is Trip.com Customer Service & How it Works?
Looking for contact information usually means you need help, and Trip.com customer service is designed to make this easy. Here's what you should know:
- 24/7 support: No matter which time zone you are in, you can get help with flights, hotels, trains or cars at any time (day or night).
- Free in-app calls: If you are abroad, international calls can be quite expensive. Use the VoIP (Internet Phone) option in the Trip.com app - it's free as long as you have Wi-Fi or data.
- No long waits: Trip.com tries to answer calls and chat messages quickly (30s-1min+ on avg.) - you won't have to wait in line for 10-30+ minutes like on some other travel websites.
- Booking guarantees: If your flight is cancelled after payment or there are no rooms available at your hotel upon your arrival, Trip.com will assist in resolving this issue (and may compensate you——learn more about Trip.com customer service).
- Early travel warnings: Trip.com monitors natural disasters, epidemics or political changes. If your trip may be affected, it will issue you a warning.
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FAQs about Trip.com Contact
What are the exact operating hours for Trip.com customer service?
Trip.com’s customer service hours vary by service type for US users: Flights, hotels, trains, and car rentals: Available 24 hours a day, 7 days a week (24/7) . Other bookings (e.g., tours, attractions, airport transfers): 09:00–02:00 (+1 time zone, GMT+8) . Emergency assistance (like translation or missing baggage help) is also available 24/7 .Can I get a refund if I have a problem with my booking?
Yes, but it depends on the issue and booking policy: If the problem is caused by Trip.com (e.g., failed ticket issuance, hotel overbooking, or incorrect booking details), Trip.com offers advance compensation after verifying your claim. This may include full refunds, price difference coverage, or free rebooking . For issues like flight cancellations/delays due to force majeure, Trip.com may waive hotel cancellation fees for flight+hotel packages . Non-refundable bookings (e.g., some hotels or tickets) may still qualify for partial refunds if you cancel due to unforeseen medical issues—submit supporting documents (e.g., hospital records) within 1 week of your request . Always contact customer service immediately and keep invoices/receipts for faster processing .How do I contact Trip.com in an emergency during my trip?
In emergencies (e.g., medical issues, lost baggage, or language barriers), US users can use these 24/7 options: In-app emergency assistance: Open the Trip.com app → Go to "Message" → Tap the headphone icon → Select "Emergency Assistance" for translation help or missing baggage support . Phone call: Use the US number (833) 896-0077 or global access number +1-646-362-8606 (both 24/7 for urgent issues) . Free VoIP call: In the app’s "Call us" section, choose "VoIP (internet call)" to avoid international charges—works with Wi-Fi/data .What phone numbers should I use for Trip.com customer service?
Within the US: (833) 896-0077 (24/7 for flights, hotels, trains, cars; 09:00–02:00 GMT+8 for other bookings) . Global access: +1-646-362-8606 (same hours as the US number, works worldwide) . Latest updates: Always check https://us.trip.com/help/ for the most current numbers, as they may change .Does Trip.com customer service support other languages besides English?
Yes! Trip.com offers 24/7 multilingual support in around 24 languages, including Cantonese, Japanese, Korean, and Thai . When contacting via chat or phone, you can request assistance in your preferred language.How long does it take to get a refund after my claim is approved?
Once your refund claim is verified, Trip.com typically processes it within 1 working day . The refund will be returned to your original payment method, but bank processing times may take an additional 3–7 days depending on your bank.What should I do if my flight is canceled/delayed, affecting my hotel booking?
If your flight (booked on Trip.com) is canceled or delayed due to force majeure, contact Trip.com immediately via chat or phone. For flight+hotel packages, Trip.com will let you cancel the hotel booking for free in most cases. They may also help rearrange your hotel stay or cover price differences for rebooking .Can I request a refund for a non-refundable hotel if I can’t travel due to illness?
Possibly. If you can’t travel due to serious medical issues (e.g., hospitalization, broken bones), submit a cancellation request with medical documents (e.g., doctor’s note) within 1 week. Trip.com will negotiate with the hotel to reduce or waive cancellation fees . Note that approval depends on the hotel’s policy and document verification.Is there a general contact email for Trip.com (not just hotels)?
No, Trip.com doesn’t have a general contact email. Only hotel questions can be emailed to en_hotelsupport@trip.com. For other issues (flights, trains, tours), use chat or call.How long does it take to connect with a live agent on Trip.com?
Trip.com tries to connect you to a live agent within 30s (on avg.) to a few minutes, especially if you choose the right product line (e.g., “Flights” for flight issues). During busy times (like holidays), it might take a little longer—but it’s usually faster than most travel sites.