Trip.com E-Ticket & Boarding Pass: How to Get and Use
By Trip.com
June 16, 2026
Trip.com provides users with e-tickets for flight and train tickets. I will tell you everything about Trip.com e-tickets - what e-tickets are, how to get them, how it differs from boarding pass and how to print them. Keep reading!
An e-ticket on Trip.com is like a digital plane ticket you buy online or on their app. It is safer than a paper ticket because you don't need to print it - all your info is stored securely with the airline database.
What is Boarding Pass & How it Differs from Trip.com E-Ticket?
Source from Freepic
A boarding pass is a document provided by an airline after you have checked in, which allows you to board the plane. There are detailed information such as your seat number, boarding gate and boarding time on it.
A Trip.com e-ticket is the proof of your flight booking issued by Trip.com after you purchase a flight through their platform. It contains key information such as your flight number, departure/arrival city and time, as well as passenger names. You need this e-ticket to check in with the airline (either online or at the airport), and then the airline will provide you with your boarding pass.
When checking in (through the airline's website/app or at the airport counter/kiosk), provide the airline with detailed information about your e-ticket (such as the booking reference number).
If there are any issues during this process, your reservation may need to be verified.
Using the airline-issued boarding pass
Show it and your valid ID/passport at the airport security checkpoint.
When the airline starts boarding, you need to show it at the boarding gate to be allowed to board.
Once you purchase your ticket online, Trip.com will send you an email with your e-ticket attached. Look for this email in your inbox.
【Note】
On flights within the same country, it is usually not necessary to print an e-ticket during security checks, but it is a good idea to keep the e-ticket on your mobile phone just in case.
For international flights, it is recommended to carry a printed copy of the e-ticket for presentation at different checkpoints.
Step 1: Download the E-Ticket
Open the email and download the attached e-ticket file on your device.
Step 2: Print the E-Ticket
Open the downloaded file and print it using the printer.
Trip.com train e-tickets are like digital train tickets with barcodes, containing all your travel information. They will be sent to you in PDF format via email, so you can save them on your mobile phone or computer. Nowadays, almost all train companies offer electronic tickets. When you book on Trip.com, your e-ticket will be stored in their app.
The following is a step-by-step guide for obtaining and using electronic train tickets
Step 1: Book Your Train Ticket
Visit the Trip.com website or open the Trip.com app.
Select "Train" from the menu.
Enter the place you want to go, the date of your trip, and any other details, and then click "Find Trains".
Choose the train that suits you and complete the ticket booking. According to the requirements of China Railway Corporation, please be sure to enter your full name and ID number.
Step 2: Receive Your E-Ticket
Once you have booked your flight ticket, you will receive an email with the PDF format of your e-ticket attached. You can also find and download the e-ticket under the booking details section of the Trip.com app.
Step 3: Use the E-Ticket
On the day of your trip, go to the railway station to look for the waiting hall.
When boarding, scan the barcode on your e-ticket in front of the self-service machine. If you don't have a scanner, please show your e-ticket to the staff so that they can check it manually.
Step 4: Scan at Boarding and Arrival
Scan your passport or ID at the entrance to enter the station.
Use the information on the e-ticket to find the train you want to take, such as the train number, carriage and seat.
After arriving at the destination, scan your passport or ID card again at the exit to exit the station.
After completing your booking on Trip.com, the e-ticket will be sent to the email address you provided during checkout. You can also find it in the "My Orders" section of the Trip.com app or website—just log in and look for your flight booking details.
Do I need to print my Trip.com e-ticket to check in?
No, printing isn’t usually required. Most airlines accept digital e-tickets shown on your phone (via the Trip.com app or email). Just have the e-ticket details (like the booking reference number) ready when checking in online or at the airport.
What info is included in a Trip.com e-ticket, and why is it important?
Your e-ticket includes key details: flight number, departure/arrival cities and times, passenger names, booking reference number, and baggage allowance (if applicable). This info is needed to check in with the airline and resolve any booking issues.
What if my Trip.com e-ticket is lost or I can’t find it?
Don’t worry. Log into your Trip.com account—your e-ticket is stored in "My Orders." If you still can’t find it, contact Trip.com’s customer service with your booking name and travel dates, and they’ll resend it to your email.
Do I need my Trip.com e-ticket to get a boarding pass at the airport?
Yes, you’ll need your e-ticket details (like the booking reference number or your ID) to get a boarding pass at the airport. Whether using a self-service kiosk or the airline counter, you’ll be asked to provide your ID and booking info (which is on your Trip.com e-ticket) to confirm your flight and print the boarding pass.
Can I get a boarding pass through Trip.com for all airlines?
Trip.com allows check-in (and boarding pass access) for most major airlines, but it depends on the airline’s partnership with Trip.com. Some airlines may require you to check in directly on their own website/app instead. If you don’t see a "Check-in" option for your flight in the Trip.com app, check the airline’s official platform—you can still use your Trip.com e-ticket details to check in there and get your boarding pass.
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