Atami Hotels with Bars

Except for the location which is far away, everything is good and worth the price. The family private soup upstairs is great. I am a little bit uncomfortable with the kaiseki cuisine, but the service is very good. There is a bus to the station every morning.

我在2026年3月22日透過Trip.com預訂了三間酒店房間，一行共6人，選擇的是「含晚餐+早餐」的方案，每間房價格連稅約為HKD5,000/晚。 正當我們滿心歡喜準備入住時，卻被酒店告知僅提供早餐，並無晚餐。這與我當時在trip.com上看到的房型描述嚴重不符——我的入住憑證清楚標示為 “Ocean view premium non-smoking with teppanyaki dinner”。我正是因為看到此明確說明，才選擇在此平台下訂。當時我亦有比較其他訂房平台，Trip.com與另一中介（Agoxx）的價格僅相差每間房約HKD100-200。 此外，我查閱酒店官網後發現，不含晚餐的同級房型價格明顯較低。從價格差異來看，我們透過中介支付的金額明顯包含晚餐服務才算合理。我認為Trip.com作為訂房平台，有責任提供正確的房型資訊，並為此次錯誤負起責任，請給予詳細解釋及合理補償。 向酒店反映後，酒店方面表示是仲介網站將方案名稱及宣傳內容標示錯誤。我們作為消費者並無任何過失，卻成為受害者。酒店最初提出的解決方案竟是要求我們每人額外支付JPY10,000（約HKD500），而且並非原先的鐵板燒晚餐，僅為較簡單的魚肉及牛肉飯餐。這等於我們已支付100%的房費，卻還需再多付約20%的金額，才能換取明顯低於原先承諾的服務，令人難以接受。 最終，酒店決定免費提供先前提及的較簡單晚餐。我們理解酒店食材準備不足的實際困難，也感謝前線員工努力協調及提供解決方案，但此事從發現問題到最終解決，已嚴重耗費我們大量時間和精力，對整個行程的體驗造成重大負面影響。 在此，我強烈呼籲其他旅客：請慎重考慮是否透過trip.com訂房。 此次事件讓我深刻感受到，部分平台在房型描述上可能存在不嚴謹甚至錯誤的情況，一旦發生糾紛，消費者往往需自行承擔後果與不便。為了避免類似不愉快的經歷，我建議大家盡量直接透過酒店官網訂房，或選擇資訊透明度更高、售後服務更可靠的平台，以保障自身權益。

The room was spacious and beautiful, the service was excellent, and the sushi chef was very friendly, providing translation and explanations throughout the meal. The food was delicious and very relaxing.

It's very good. The owner of the hotel is very kind. He personally took us to familiarize ourselves with the hotel facilities. Breakfast and dinner were delicious. The hot spring experience was also very good. You just have to calculate the bus time, otherwise you have to walk two kilometers from Yugawara Station to the hotel. Attached are pictures of the hotel restaurant and the Yugawara fireworks show.

The building is not new, but the cleaning is well done despite the reasonable price. Yukata is prepared in the room, but the lobby also has a color yukata and color band for women, so I could choose it myself. The lobby also has a self-service water server, tea pack and coffee. It was very good that there was a shampoo bar in the bathroom. Amenities were also substantial and I was saved because I had a lot of skin care supplies. After all, I was happy that the hair dryer in the make-up area for women beside the hot spring was a repronizer and a refa. There was also a refa hair iron. The dryer in the room was also Saronia, so I felt that they were thinking about the service that women would like compared to ordinary inns and hotels. There was tea, detox water and ice in the dressing space. (both men's and women's baths)

Facilities: Shared showers, bookshelves, a lounge, gas stove, and rice cooker. Cleanliness: Quite clean. Environment: Very nice, close to Atami tram station. Service: Excellent. We were supposed to check in at 6 PM, but they let us in earlier because it was cold outside. Economical and good value for money.

Atami からは to contract の There is a hotel transfer bus. I could see the sea from the terrace in your room. You can get it in the refrigerator for free. I have water and orange juice. There's no shower in your room. Large bath と Open air wind があります. There was a basket bag that could be used to move. The shower in the large bath is ３. It's a compact bath, so it's not crowded. You can go slowly in the time zone. and i was in the lobby looking at the sea There is a foot bath to relax slowly. １７ tea, cherry blossoms, wine, etc. until till Welcome drink. You can also enjoy table tennis tables and billiards. Dinner is a course meal. I was very satisfied with the amount. the hotel man who brings you food I was always smiling and wonderful. From the terrace in the room I could see the sky in the morning tan. Breakfast is cooked rice １６ kinds of side dishes, egg grilled i can eat it with ochazuke. There is also a variety of soup. It's far from the station and there's nothing around. For those who want to relax at the hotel It is recommended. The cospa was good and the food was delicious.