"The room was great, but the soundproofing was not very good, and the sound of the next door could be clearly heard... There were many varieties of breakfast, the service was in place, and the charging head was not suitable for the front desk to provide a copy directly.
The episode was check out and found that there was a dinner on my head, but I took out the list and it was not my room number. The front desk apologized.
Overall very good"
"Across the street from Basel Train Station, the Baroque architecture is very pleasing to the eye. The bedding is comfortable and hygienic, and the breakfast is very good. The production, taste and variety are excellent, better than the average European hotel. Freshly squeezed juice and salmon are provided. It is the most pleasant breakfast among all the hotels in Europe. Very good!"
Great
135 reviews
9.3/10
1 night
From $368
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"Excellent location, close to Basel landmark Zhongqiao. Choose a room with a view of the Rhine River, open the window to see passing vehicles and pedestrians on the bridge. There is also a gingerbread store next to the hotel, which is super convenient for buying souvenirs."
"All parts and rooms of the hotel are full of history, exquisite decoration, exquisite supplies, and the hygiene and environment are very good. The service is proactive, thoughtful and meticulous, the highest level in Basel."
"I’m travelling with family of 8ppls and staying in this hotel for 2nights. Out of 4rooms, all 3 rooms with issue like smelly room (like dead body inside the room), only one lightbulb is working, door knob got issue, stuffy room.. too many issue that we don’t know where shud we start to complaint. Old hotel and need a lot improvement. Check in staff is friendly. Breakfast consider average. No photo because nothing to shot out with."
"The room was spacious, the design was comfortable and there was a free Minibar. Breakfast was well prepared and the staff was friendly. Located in the center, there would be a little party music at night."
"Hotel traffic is still very convenient, but self-check-in is really bad, the hotel will send an email to let us fill in the message, self-check-in. But I ordered a few orders, one of which never found the email. When I checked in on the same day, I directly replied that we could not check in. In the end, I coordinated the processing and processed it for half an hour. I also gave us a few options. Timely processing for Trip.com , We are still very satisfied with the results."
"It takes about five minutes to walk to the city center. The hotel staff is very friendly. The room is large and very comfortable. There are relatively many breakfast options. Overall very satisfied."
"The room is poorly soundproofed, and the floor upstairs creaks when stepped on. It's speechless. It's the first time I booked a self-check-in. The gate requires a password to enter. There is no check-in guide when booking on Ctrip. I waited for a long time until someone opened the door and slipped in. Ctrip asked the hotel agent but there was no response. Fortunately, there were other people in the restaurant who kindly gave me directions. There is a shared kitchen. 700 yuan is not bad, right? The socket of this one is small, and the power ***** cannot be used. I used this when I went to France before. Fortunately, their USB can be used, so it dealt with it for one night."
57 reviews
6.7/10
1 night
From $84
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What Travelers Said About the Best Hotels in Basel
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Browse these genuine traveler ratings and real guest reviews to find the best Basel hotels.
9.7/10
Amazing
HHappy visitorThe reception staff are very helpful and forthcoming in providing prefessional services to guests. We enjoyed very much the nice breakfast of high quality in the cosy restaurant . The room was spacious and cleaned. The central location (close to bus/train stops) made it very easy to scenic spots . We made a very good choice of this hotel. The picture shows the dino outside the hotel which makes the environment relaxing.
YYunjungThe location is bit far from the center but the surrounding environment is peaceful. Staffs are helpful and supportive. However, there is no usb charging port so bring Swiss charger!
XXiamenbiaogeThe location of the hotel is good, next to the European train station SBB, it is very convenient to travel by taxi and public transportation. The biggest problem is that there is no air-conditioning. It is only the beginning of June, and the outdoor temperature is as high as 28 degrees at noon. There is no air-conditioning indoors, and the sunlight is direct (European latitude is high, and the sun's slope is not large in summer), and the indoor temperature is as high as 34-36 degrees! I couldn't sleep at all. I asked the front desk and said that the temperature is relatively low at night and it will cool down. The room is not ventilated and it won't cool down at all! Only a small electric fan is provided, and I have no sleep all night! When booking a hotel in Europe, you must ask whether there is air conditioning. 80% of hotels in Europe do not have air conditioning, which is unbearable in summer! This is still a European four-star hotel!
AAdamThe staff was exceptionally friendly and accommodating, and they were able to communicate in English, which was very helpful.
I would like to express my gratitude to Sina and the rest of the staff for their assistance in planning and organizing our last-minute travels.
The hotel provided a delicious breakfast with a variety of halal options.
We experienced a slightly uncomfortable night due to a malfunctioning air cooler, but the staff promptly provided us with fans to alleviate the situation.
Overall, it was a brilliant location, and I would stay again.
ZZherIt was a comfortable stay, with great pillow and comforter. The toilets are clean and bright, with shower gel provided, as well as towels! The breakfast was amazing. The room is spacious and the overall environment as well as the architecture of the building is unique and impressive. However, there is no power socket around the bed, only a usb might be a slight disadvantage. You have to take the bus from the train station but they do provide free Basel Transport card. I enjoyed my stay there and would come back if I'm visiting Basel again!
JJB SimeonNovotel was a nice place to stay for our overnight in Basel. Easy check-in and check-out so we had no problems at reception. Our train left very early the next day so they kindly prepared our breakfast to take away which included 2 sandwiches and 2 bottles of water for each person. I can't say much about the facilities since we didn't get to explore but the hotel was a convenient location to get to Basel SBB. The reception staff also helped us book a taxi which we were thankful for as fewer trams went around the city so early in the morning. We were also given a Visitor Pass to travel around the city so the trams were free and we got a discount at the museum we went to. The only downside was there wasn't a convenience store nearby or maybe there was but we didn't get to see one immediately. Thanks, Novotel!
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