Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Jul 8, 2026
Guest UserApart from the obvious advantage of the location, it's a very comfortable room and quite a good breakfast with plenty of options in local cuisine apart from Western options.
A bit of research about locating the hotel is useful because it's between the 1st and 3rd floors.
If you are between flights with difficult times there are options of early and late check in/check out however these come with a significant charge.
We asked about left luggage and the charge per day was so high it was not worth it. I assume other hotels in the airport have similar policies.
Overall it was a very good choice for us with some bulky luggage so getting a shuttle or taxi/rideshare would have been tiring.
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Price per night from:TWD 2,284
Posted on Apr 28, 2026|Deluxe King Room With City View
v8989I had another pleasant stay at this hotel, and it remains one of the best options near the airport. The staff are consistently friendly and genuinely helpful, which always makes a difference. Its location, just a few minutes from the airport, is incredibly convenient, especially for short stays or transit. The breakfast was delicious with a good variety, and I also tried the spa this time, which was a very relaxing and enjoyable experience.
On the downside, I noticed the bedding had a slight fragrance scent. It wasn’t a major issue, but I would have preferred a no-fragrance option if I had known in advance. Compared to my stay two years ago, the property is also starting to show a bit of age.
Overall, it’s still a very comfortable and reliable choice, and I would gladly stay here again.
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Price per night from:TWD 1,819
Posted on Jul 16, 2026|Deluxe Queen Room
_shhh_⭐⭐⭐⭐ 4/5 - Spotless, Great Location & Amazing Service!
Had such a wonderful stay at Citadines West Jakarta! 😍
🧼 Cleanliness: 4/5 - The room was so clean and cozy, felt fresh the moment we walked in.
📍 Location: 4/5 - Super strategic in West Jakarta! Easy to reach malls, and the airport ✈️
🍽️ Breakfast: 5/5 - So many varieties and everything was delicious! Loved the selection 😋
But the BEST part was the service! 💛
From the smooth airport shuttle pickup 🚐 to every single hotel staff, everyone was so kind and helpful. We arrived for a late night check-in 🌙 and the front desk still greeted us with the warmest welcome and made everything so easy.
Really felt taken care of. Will 100% come back again! Highly recommend 🙌
#CitadinesWestJakarta #Citadines #JakartaHotel #HotelReview #BreakfastGoals #StaycationJakarta #CleanAndComfy #GreatService #TravelIndonesia
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Price per night from:TWD 1,087
Posted on Jun 17, 2026
mooninday
Excellent! It's very close to the airport and offers a shuttle service. Rooms on the right side facing the road can be a bit noisy, as Indonesian motorcycles are loud from morning till night. So, from my second stay onwards, I always requested a room on the left side, which is very quiet and ensures a good night's sleep. The breakfast also has a wide variety of options suitable for Chinese palates. I really hope I can come here for a vacation someday instead of just a business trip. Even for business, it's great, perfectly avoiding city center traffic, and the hotel's ambiance makes you feel like you're on holiday!~ ( ̄▽ ̄~)~
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Price per night from:TWD 2,436
Posted on Jul 26, 2026|Standard Single Room
Ismail Hamdun SaidI am very disappointed with my stay at D'Prima Wellness Center Terminal 3 International. I booked two rooms through Trip.com because the photos clearly showed Queen-size beds, which were essential for my travel party. However, the actual rooms did not match the advertised images.
When I raised the issue, the hotel only offered paid solutions: IDR 250,000 per room for extra towels and water, or IDR 400,000 per room for a room upgrade without breakfast. Even one of the staff acknowledged that the photos on Trip.com do not accurately represent the actual rooms.
What surprised me most was that the Operations Manager stated the hotel does not even have a Guest Complaint Form. After 18 years working in the travel industry, this is the first time I have encountered a hotel without a basic complaint procedure.
The misleading room information, poor complaint handling, and lack of standard customer service are unacceptable, especially for a hotel located at an international airport. I hope the management reviews this issue seriously, updates the online information accurately, and provides a proper explanation and fair resolution for affected guests.
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Price per night from:TWD 1,762
Posted on Jul 27, 2026|Zest Twin Room
VSTWe stayed overnight in order to catch the early morning flight at Soekarno Hatta International Airport. The hotel provides free pick up and send off every other hour. We had to follow the 4am SUV to the airport.
The room was spacious, clean and comfortable to have a night's sleep.
However, bedroom slippers and hair dryer are provided upon request.
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Price per night from:TWD 689
Posted on Jul 14, 2026|Deluxe King Room
Guest UserThis hotel's location is very strategic for transit passengers, especially for Umrah/Hajj pilgrims. Regarding cleanliness, the carpet should be replaced with a new one to avoid the musty smell. For facilities, there's no elevator to the rooms, which can be a bit challenging if guests have a lot of luggage. Overall, the hotel staff's service is excellent and friendly; they even escorted me to the check-in counter. Thanks!
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Price per night from:TWD 1,596
Posted on Apr 6, 2026|Smart Twin Room
Anonymous UserA very convenient hotel near the airport with free shuttle. All the receptionist and the drivers were amazingly friendly, nice and helpful. The only thing that let me down was the breakfast. It’s ok if you stay 1 night. Unfortunately, I had to stay longer, as my friend couldn’t board the plane due to some problem and we had to reschedule our flight. All the 3 nights I stayed there I was fed exactly with the same breakfast 3 times. It is run by a padang restaurant (food stall) next to the hotel. It looked like they used up their food from their stall the day before, maybe they don’t want to waste any. So, the fourth day (last day), I moved to another hotel nearby.
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Price per night from:TWD 651
Posted on Jul 23, 2026|Superior Double Room
Guest UserI booked this for a business trip, and it was a comfortable stay. The air conditioning was great, keeping me cool. It's a clean and good place. I recommend it. I'll book it again for my next business trip.
It's clean and good.
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Price per night from:TWD 1,021
Posted on Jun 11, 2025|Deluxe Room
Guest UserHotel was very secluded and far away from town. Only near to the airport. Room condition was very dark and not comfortable. Breakfast was meagre. Won't be coming to the hotel. Only good that they provide shuttle service to the airport.
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Price per night from:TWD 518