Hotels with Breakfast in Medan

Grand City Hall Medan is a genuinely impressive hotel and one of the better luxury stays in Medan. From the moment you arrive, you can immediately tell that this is a true five-star property. The lobby is constantly busy and lively, yet everything feels organised and well controlled. Despite the number of guests coming and going, the hotel maintains a polished and professional atmosphere. The room was excellent and easily one of the highlights of the stay. It was spacious, comfortable, and well maintained. Having access to the indoor pool added an extra touch of luxury and made the experience feel even more premium. The amenities provided were of good quality and reflected the hotel’s upscale positioning. The facilities are another strong point. The swimming pool is spacious and inviting, while the gym is large, well-equipped, and has everything needed for a proper workout. The hotel’s location is also fantastic, with plenty of restaurants, cafes, and places of interest within walking distance, making it convenient for both leisure and business travellers. Breakfast offers a very large selection of dishes, with plenty of local and international options available. While the variety is impressive, the taste of most items was simply decent rather than exceptional. There is certainly something for everyone, but the food itself doesn’t quite reach the same high standard as the rest of the hotel experience. Unfortunately, we experienced an accident during breakfast service. To the hotel’s credit, the staff handled the immediate situation quite well. We were promptly moved to another table and complimentary coffees were provided, which was appreciated. However, it felt like the incident should have been escalated further to management, where a more meaningful service recovery could have been considered. That said, the incident did not significantly affect our overall impression of the hotel. The quality of the rooms, facilities, and overall experience still stood out. Grand City Hall Medan delivers the comfort, amenities, and level of service expected from a five-star property, and it remains a hotel that I would happily recommend to anyone visiting Medan.

Booked 2 rooms for 4 guests via trip.com with an additional request for rooms with a connecting door. In the trip.com app, we intentionally correctly filled all the guest details for each rooms. Upon checkin, the hotel’s front desk said they cant accommodate the connecting room request because they say it was booked under different names. Sadly they used this opportunity to argue with us, printing out in front of ourselves with their printer on the front desk: 2 separate reservations under different names (Maybe since we intentionally filled those guest names correctly? But the contact number and email is still the same, no?). From it we briefly saw all details like the 2 different reservations numbers they used as the crucial evidence, and how our booking was routed through ******* (From this detail one could argue the request was lost through the flawed trip.com system. Yet the hotel could’ve investigated and be more proactive after seeing a reservation for one room asking for connecting doors??). I thought hotel guests checking in at night only wanted rest, not attending trial??? Although to be fair in the end they got us 2 connecting rooms, albeit at a low floor (after the unnecessary bargaining). They required Rp200K as deposit. Room was clean, with a very useful Korean brand smart tv. Functional hair dryer, good lighting, with an in-room safe, and a small fridge/chiller. Breakfast could’ve been better, but there’s a lot of cafes and restaurants within walking distance. We got valet parking but didn’t pay for it, was it complimentary because of the limited parking space this hotel has, or did we get it as compensation/goodwill, we never knew (this was not explained at check in).

Hotel is well appointed and located. Service is acceptable but we had to wait more than half an hour to check in. On top of that, we were not given the 5 twin rooms we booked and confirmed. We had to settle for 1 kingsize bedded room which was not what we asked for but I had to take the room. This is not expected of a 5 star Marriot hotel. We had made our booking through Trip.com nearly 2 months before our travel date so there is no reason why we could not get our 5 twin rooms when it was confirmed by the hotel. I was very upset but could not wait any longer to check in as we were all very tired. The Receptionist said the hotel was very full but not to be impolite, that is not the customer's problem. Your organisation needs to pull up their socks on delivering what was confirmed without making excuses . To make things worse, when we asked for extension of check out to 2pm, we were flatly refused. They did not even offer to extend 1 or 2 rooms to 2pm although we were a group of 5 rooms that stayed 3 nights in your hotel. We all checked out by 11.30am. I wish I could have had nice things to say about the hospitality and thoughtfulness of the hotel policy but sorry, apart from smiling staff, tgere is nothing more complimentary I can say.

Cosy and clean room. Helpful and communicative staffs. Provided variety of foods for breakfast buffet. Hotel located within walking distance to convenience store and many food/coffee stalls around. It was a liveliest night across the streets.

I stayed here because the hotel close to train station & shopping mall, besides there is a vegetarian restaurant next to the hotel which is very convenient for me as a vegetarian. All the staffs were very friendly and helpful. Room was not big enough but it’s ok. Food was not bad as well.

Don’t judge the hotel based on how it looks from outside as it might look like a run down building! The room is good, you get what you pay. Breakfast is good, local indonesian breakfast. The best part about this hotel is the staff. They might not be a 5 star hotel (I think) but the hospitality is 5 star! (From the staffs in the entrance area, to the reception counter, restaurants to the cleaning staff!) Kudos to the whole team! The location outside the hotel might be a bit creepy after 10pm to walk around because it’s dark. But don’t worry there’s always at least 2 staffs at the door and if you’re taking e-hailing service you’ll be fine, just don’t walk outside alone.

Everything was good, except for one thing: I booked two nights in a smoking room, but on the first night, I was given a non-smoking room. I only got a smoking room on the second night. Also, on the second night, my family and I wanted to use the pool at 7 PM, but we weren't allowed because it was being used for a wedding dinner. Even though the pool is supposed to be an amenity for guests.

No hot water in the shower, a little bit seems dirty/ broken in the bathroom and it doesn’t give the feeling of real luxury, but for this price I think it’s very good still. You have a restaurant which is open 24/7 with friendly servers. The pool is shared by hotel guests with people who pay for usage of the pool, looks clean enough. Staff helped to bring luggage to the room. The location of the hotel is good, it feels a little bit less developed around the hotel tho, but there is a nice mall nearby, maybe 5 minutes with the car.

This is hotel was rebranded from Radisson to aiho .. still good condition... The checkin process also excellent.. within 5 minutes I can go straight way to my room.. the only problem is they only have 2 elevator.. sometimes in of that not functioning due to maintenance service..

Grand Sakura Hotel Medan is a comfortable and convenient place to stay, especially for families visiting the city. Located in a strategic area in the center of Medan, the hotel provides easy access to shopping centers, restaurants, and transportation hubs, making it very practical for travelers with children. The rooms are spacious, clean, and equipped with modern amenities such as air conditioning, flat-screen TV, minibar, and free Wi-Fi, ensuring a relaxing stay for all guests. One of the highlights of the hotel is its friendly and helpful staff who are always ready to assist guests with their needs. The hotel also offers several facilities that families can enjoy together, including restaurants serving Indonesian and international dishes, a fitness center, sauna, and entertainment options such as karaoke. Families will appreciate the daily breakfast buffet with a variety of menu options that suit both adults and children. In addition, the hotel provides shuttle services to nearby shopping malls and important locations, making it easier for families to explore Medan without worrying about transportation. Overall, Grand Sakura Hotel Medan offers a pleasant combination of comfort, strategic location, and family-friendly facilities. It is a great choice for travelers who want an affordable yet comfortable hotel while spending quality time with their family in Medan.