The hotel is located in the bustling section of Baoji City Center, adjacent to the South High-speed Railway Station. It has a superior geographical location, very convenient transportation, complete facilities and equipment, and a beautiful environment. The hotel has a total construction area of 35,000 square meters and 21 floors. The Chinese style incorporates the history, culture and customs of Baoji. The hotel has a variety of luxurious and high-end guest rooms; the Chinese and Western restaurants have 31 banquet halls of different sizes, which can accommodate 900 people at the same time; the conference center has eight conference rooms including a video conference room, a VIP reception room, and a multi-functional conference hall, which can meet the comprehensive needs of various conferences and business guests; the hotel is equipped with modern facilities such as central air conditioning, cable digital TV, broadband network, and business center. The luxurious guest rooms are spacious, beautifully decorated, and fully functional. The customized oversized couch brings you an exclusive experience. The toilet and bathroom are independent, clean and comfortable. There is Baoji Indoor Constant Temperature Swimming Center, where adults and children can swim with confidence. There are also cafes, gyms, chess and card rooms, etc., so that you can enjoy leisure fun during your journey. There are many attractions around the hotel, not far from the Bronze Museum, China Stone Drum Park, Sun City, Chencang Old Street, Xifu Old Street, Shengshi Square Food Street, Tiantai Mountain, Jifeng Mountain, Yan Emperor Film and Television Base, Weihe Ecological Park, Baoji People's Park, Panlongyuan Camping, Changleyuan Anti-Japanese War Industrial Base, etc.
"This was the third time I chose to stay at this hotel because, during my previous visits, I was always impressed by the service and overall experience. Unfortunately, this stay was quite disappointing.
I booked a larger room, just as I had done on my previous visits, but was initially given a much smaller room. After I raised the issue with the front desk, they changed my room. Although the new room was still not the same size as the one I had booked before, I accepted it to avoid causing any inconvenience.
The biggest disappointment came when I tried to work at the study desk. The chair was in very poor condition—the seat foam was completely worn out, making it uncomfortable and practically unusable. I asked the staff to replace the chair, but they simply told me that all the chairs in the hotel were the same and therefore could not be changed. I explained that I was not asking for a different model, only for a usable chair because this particular one was clearly damaged. Unfortunately, the staff showed little interest in resolving the issue or even acknowledging my concern.
I was genuinely surprised that why it seemed so difficult for a Baoji No. 1 four-star hotel Hotel to replace a damaged chair or even take a guest’s complaint seriously. Small issues can happen in any hotel, but the way they are handled makes all the difference.
I hope my feedback helps the management reflect on how a loyal and previously satisfied customer can become disappointed due to declining service quality and a lack of attention to guest concerns. I sincerely hope the hotel improves its service so future guests can enjoy the same positive experience that encouraged me to return in the first place."