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"The apartment was well-located, but they charged me a tourist tax for two people, even though I was just one, with a single ID. On top of that, they charged me 1 euro for using the ATM without any prior notice of a fee. I think this is illegal and I'd like my money back. When I confronted the person in charge, she told me to complain to Trip. The apartment itself was okay and well-located, but the toilet seemed like it was about to detach from the wall at any moment. It was loose. For all interested tourists, the tourist tax in Portugal is 4 euros per person per night."

"The hotel is very convenient. Most of the attractions are nearby. Even if you take the bus and take the subway, it is convenient to go to the airport. It takes 30 to 40 minutes to train to the hotel. It is super convenient to get to the hotel in a few minutes. After handing over the room, you can put your luggage. At the end, you can finish playing last 𠮶 and then go up to carry your luggage and go to the bathroom to add it."

"We had a very pleasant stay at this hotel. The location is extremely convenient, making it easy to walk to nearby attractions, restaurants, and public transport, which saved us a lot of time during our trip. The room was clean, well-maintained, and comfortable, providing a relaxing place to rest after a long day of sightseeing. The bed was cozy, and the overall environment felt quiet and safe. The staff were also friendly and helpful, adding to the smooth experience from check-in to check-out. Overall, it is a great choice for travelers who value a convenient location, cleanliness, and a comfortable stay. We would happily stay here again."

"Unfortunately, the showerhead in our original room was faulty, so we had to leave that view room. The front desk staff were very helpful and immediately sent someone to fix it, but since it couldn't be fixed right away, they had to let us change rooms. We really loved our original room, but the new one was nice too. The only minor drawback is the lack of an elevator, so we had to carry our luggage up or down one or two floors. The room was really spacious, and the view from the window was fantastic. Most importantly, we could easily take a tram right outside, and the nearby cafe was great too. The location was really convenient."

"Numa Rato is in an excellent location. The place is very clean. The digital check-in and access system worked flawlessly. The Wi-Fi connection was also fast. "

"The owner was very kind and it was a comfortable trip! There are a lot of Pakistanis outside the hotel, so if you are worried about noise at night, you may want to be careful."

"The room is not very modern, the door, especially the bathroom door, is worn out. I stayed for five days, and only one day of coffee capsules were provided. The windows are poorly soundproofed, and the noise outside at night seriously affects rest. The most frustrating thing is that there was no hot water halfway through the shower for two days."

"Serious safety and service failures at Numa Anjos Lisbon, and a broader pattern of unresponsiveness from your digital support during the stay. In the early hours of 25 June, a fire alarm was triggered at the property. The alarm sounded for over 30 minutes. My group and other guests evacuated the building and gathered outside. I understand that Numa operates as an unstaffed, digital-first property — that is the model we booked, and I am not complaining about the absence of on-site staff itself. My complaint is that the digital support which is supposed to replace on-site staff, and which Numa advertises as available 24/7 across the website, the Trip.com listing/booking confirmation, the in-room welcome guide, and the app/check-in instructions, was completely unreachable during an actual emergency! During the alarm and evacuation, WhatsApp — the primary digital contact channel — received no response whatsoever. No one from Numa made contact through any digital channel while the situation was unfolding. Several guests called emergency services directly because there was no way to reach Numa. No fire authority or emergency personnel arrived on site during this period either. They claimed to have security check the property and coordinating with authorities during the absence of active support - we saw no single soul present. We wonder how they checked the safety? The alarm went off itself and guests just went back in without hesitation. The first communication we received from Numa was an email sent around 3:20am — hours after the alarm, and well after the situation had already resolved itself on its own, with zero digital support from your team at any point during the actual emergency!! They said they sent both SMS and email. This is the biggest failure of security protocol - some guests sleep with their phones in silent mode, or switched off or with ear-plugs on like us. Luckily my partner heard the alarm and able to wake me up in time for the evacuation! This was not an isolated incident. It is consistent with a pattern of unreliable response times from your team throughout this stay: • When we requested a room change due to a noise issue (even though requested at the time of booking but told it is automatic assignment), WhatsApp told us an agent would reach out within approximately 15–20 minutes. The actual response came roughly 2 hours later. • When we reported an air conditioning issue of a new room, it similarly took longer to receive any response. And later they accessed our room unannounced even though I asked specifically for the time of check up. Taken together with the fire alarm incident, this shows that the 24/7 digital support Numa advertises does not function as promised, even for routine requests, let alone emergencies. The fire alarm is simply the most serious example of a problem that recurred throughout our stay!! The core issues are: 1. Total unresponsiveness on WhatsApp during a 30+ minute active fire alarm and evacuation. 2. No digital contact or guidance of any kind while the emergency was happening 3. No coordination with or follow-up from emergency authorities, despite guests calling them directly. (it seems their alarm is not linked to authorities?) 4. A delayed, after-the-fact email as the only acknowledgment of the fire alarm — sent only once the situation had already resolved. 5. A direct contradiction between the “24/7 guest support” promised at every booking touchpoint and the repeated, significant delays we experienced for the room change request, the air conditioning issue, and most critically, the fire alarm emergency. For a property built entirely around remote/digital guest support replacing on-site staff, this is not a minor service lapse — it is a recurring failure of the core mechanism guests are told to rely on, with the fire alarm being the point where that failure became a genuine safety issue."

"It’s such a lovey hotel to be staying at. Friendly staffs and can accommodate any requests we asked. As our departure to the airport was at 4:45am early in the morning, I requested to have some sandwiches and drinks to pick up before we left the hotel, instead, they had prepared a big box of food consisted of cheese and ham sandwich, apple, banana, juice and water for us. We heartfelt for what they have done to us. Indeed everyday, we have full breakfast delivered to our room n the food was decent. Also, one night there was a movie night by the pool side, and I found it amazingly care and trying their best to fulfill everyone’s needs. The hotel room is clean and very high standard. I will highly recommend people to stay in this hotel/ serviced apartment ( as it come with an open kitchen). And we happened to stay at their hotel on their 1st anniversary, and celebrated with us and with a delicious cake! 😜"