Lisbon Hotels with Pools

We arrived but couldn't check-in on time. The first receptionist told us that we'd have to wait 10-15 minutes from the check-in time. Then, we finally checked in, but our luggage was nowhere to be found even after 2hr of wondering about outside of the hotel. Afterwards, my husband went down to the reception and was told to look for the luggage himself because the first receptionist who told us the luggage would be right up had somehow lost the tag somewhere. The initial impression was not great, there were many customers to be served, but we didn't feel respected. However, I want to say thank you to this receptionist (sorry, forgot your name) for paying attention to our needs (that the others couldn't). Thank you for treating us a little champagne!

The hotel was in a great location very near a Metro station and very central. There were lots of good restaurants near by, which were very reasonable priced. The reception staff were lacking and in need of much better training. They are the face of the hotel and if they are not happy smiling and attentive it leaves a very bad impression with customers. We found them to be very unapproachable and not forthcoming in their assistance. No smile, no cheer, no willingness to assist. In complete contrast Ruben who looks after the breakfast room was caring, happy, attentive and went out of his way and did whatever necessary to make your breakfast as joyful and perfect as possible. The rooms were clean and spacious although we did have an issue with a green flashing light in the room. I called down to reception and they told me how to resolve this. In general I would recommend the hotel but management need to resolve reception staff issues for it to be a great hotel.

It was simply incredible! Best hotel and service ever. And I've traveled a lot. Thank you and keep up the excellent work.

Hotel Florentine was a bit of a mixed bag for me. This was a very last-minute booking and apparently I snagged the last available room — which, in hindsight, may explain a few things. I had specifically requested a quiet room, but unfortunately ended up with the exact opposite. The walls were paper-thin, and I could hear just about every sound and life update happening next door. Having the elevator directly across from my room added an extra soundtrack I hadn’t exactly asked for. Dinner at the bistro also tested my patience a little. The team genuinely seemed to be trying hard, and I want to give special credit to one lovely server who was clearly doing her absolute best to keep everything afloat. Still, the service flow was puzzling — my drink and water arrived long after I had already finished my meal, while tables that arrived after me were somehow served before I was. It felt less like a dining system and more like a surprise social experiment. The food itself was fine, nothing particularly memorable, but the location is undeniably excellent and probably the hotel’s strongest feature. With a few operational improvements — and perhaps some thicker walls — this place could really shine.

The hotel is clean and meets standards of Iberostar hotels if you’ve been to other ones, with pleasant scents in the lobby. Used the gym but it was small, with necessary equipments so was okay. Didn’t try spa but you’d have 1 hour free access if book in advance. Service was relatively low-levelled throughout the stay. First night of arrival, there weren’t sleepers in the room and surprised that slippers at the reception were out of stock. Second morning I was made to wait in front of the restaurant to have breakfast, with loads of available tables inside, which were not cleaned up on time. The staff didn’t maintain the queue in a good way, the line was cut in by two groups of guests, and there was even one group going straight into the restaurant, with the staff not noticing this or explaining to us. No caring was shown verbally for our waiting outside of the restaurant. Third morning was told that there’s no breakfast booked with the room, but it turned out that the staff put wrong room numbers on the system when checking. The staff guided us to a table without cutleries prepared. Reception staff were friendly yet not showing the best quality of service if the hotel is 5-star. Response time could be shortened. Restaurant service was terrible given the above. No apologies made for the situations mentioned.

It’s such a lovey hotel to be staying at. Friendly staffs and can accommodate any requests we asked. As our departure to the airport was at 4:45am early in the morning, I requested to have some sandwiches and drinks to pick up before we left the hotel, instead, they had prepared a big box of food consisted of cheese and ham sandwich, apple, banana, juice and water for us. We heartfelt for what they have done to us. Indeed everyday, we have full breakfast delivered to our room n the food was decent. Also, one night there was a movie night by the pool side, and I found it amazingly care and trying their best to fulfill everyone’s needs. The hotel room is clean and very high standard. I will highly recommend people to stay in this hotel/ serviced apartment ( as it come with an open kitchen). And we happened to stay at their hotel on their 1st anniversary, and celebrated with us and with a delicious cake! 😜

Staying at Moxy Lisbon City was honestly one of the best decisions for my trip to Portugal. The location made exploring Lisbon incredibly easy — close enough to the city center to reach major spots quickly, yet tucked in an area that felt calmer and less chaotic after a long day walking around the city. Metro access and ride options were convenient, which made moving around stress-free. What really made the stay memorable, though, was the staff. Everyone was warm, approachable, and genuinely helpful without feeling overly formal. The Guy with dental braces is kind and helpful, he shows us the “free refilll water” and utensils to eat The room decor was another highlight. The design had that modern, playful Moxy aesthetic — minimalist but still full of personality. Clean lines, smart use of space, soft lighting, and subtle industrial touches gave the room a stylish city vibe without feeling cold. It felt fresh, youthful, and comfortable at the same time — the kind of room you actually look forward to coming back to after a full day in Lisbon.

The room is spacious. Clean and has good amenities. It smelled bad inside the elevator all the time. The lobby isn't very present with dirty floors. Breakfast was average. The location was good for me, but a few metro stops away from the touristy spots. But it's a safe location w plenty of other hotel chains, office buildings and restaurants.

I stayed in an executive room for four days, then switched to this standard king room, which felt like a better fit. The hotel's location is excellent, not far from the school and shopping street, and the surrounding amenities are also great.

The room with bathroom inside the room with balcony. No curtains on the beds, the light can bother, no privacy. There is elevator, no problems with luggage. There is a kitchen, but is closed in the night time. The staff was very friendly and helpful.