"The best hotel we’ve been in during our trip to China! Very easy to understand each other as they speak English. The room was very nice and they took care of all details. Nice breakfast and dinner. As a plus, they have a tourist information desk and massage service."

"Encountering Nature | Afternoon Tea for Two: Pretty good. [Artisan Craftsmanship] Choose one of three local cultural handcraft experiences: Suitable for families with children. The lake view from the observation deck is beautiful. The hotel's location is excellent, very close to Elephant Trunk Hill, the Two Rivers and Four Lakes cruise, Zheng Yang Street, and East and West Alleys. The hotel restaurant's dishes are also very good."

"Excellent service by staff especially Anna on counter. Location perfect right in the middle of street food and night life. Breakfast selection and quality was amazing."

"The service was excellent; they were very patient in answering guests' questions and extremely thoughtful. Many aspects were well taken care of, and the hotel environment was very clean and safe. It was a great hotel experience overall!"

"Choosing the Sheraton Guilin Hotel for my trip to Guilin was an excellent decision; the overall experience was absolutely perfect, making it a top choice for anyone visiting the city. The hotel boasts a prime location with stunning, direct views of the Li River's scenic beauty, and it's right next to the core Two Rivers and Four Lakes scenic area. From my room's floor-to-ceiling windows, I could admire a picturesque blend of peaks and rivers – verdant hills and clear waters by day, and a dazzling display of lights along the banks with cruise boats gliding across the lake at night. It was easy to snap some truly atmospheric photos. Transportation is incredibly convenient. Popular attractions like Elephant Trunk Hill, East and West Alleys, and Sun and Moon Pagodas are all within walking distance. The hotel is also surrounded by bustling pedestrian streets and food districts, so there's no need to travel far for sightseeing or dining, saving a lot of travel time. A special shout-out goes to Yuri at the front desk. She handled my check-in quickly and efficiently, was consistently gentle and friendly, and proactively and thoughtfully explained local sightseeing routes and hotel amenities. She patiently and thoroughly answered all my questions, providing truly attentive and warm service. My room was spotless and tidy, with soft and comfortable bedding. The five-star facilities are comprehensive and complemented by thoughtful, human-centric service. Combining beautiful natural scenery with excellent service, I will definitely choose to stay here again on my next visit to Guilin."

"The room was spacious and bright, spotlessly clean, and offered a beautiful river view from the window. Each room also came with a dehumidifier. You could even enjoy the river view from the hotel lobby while having afternoon tea – it was delightful. The butler was very welcoming too."

"It is perfect location. Beautiful view, stylish room. I loved how hotel looks like, seems like they decorated it with soul. Tasty coffee 🫶🏻 Everything went smooth."

"During the holiday, I brought two babies to Guilin to play, and I accidentally found a treasure shop! The location is easy to find on the Lijiang River. It only takes 10 minutes to take a taxi from Guilin Station to the store. After arriving at the store, the boss went out to help with the luggage, and each person sent a cup of local special Luo Han Guo tea, which tasted very good. Because there was a telephone consultation in advance, the store's WeChat was added in advance, and the store sent a graphic and text guide, but after arriving at the store, the staff still took the trouble to recommend the tour route in Guilin city and the local specialties that do not step on the pit. Give the boss a careful compliment. The room was clean and tidy, the ground was dragged and bright, and the utensils were complete. After going upstairs to rest, I was going out to play. The boss said that I could wear the special Zhuang costumes in the store for free! There are many styles, as a value-added service in the store without charge, I really recommend this small store! One night of staying in the store is the best experience in Guilin!"

"First time visiting Guilin and I wasn't sure about the travel routes. The front desk staff was incredibly helpful in planning an itinerary for me. They even proactively offered an umbrella when it rained, which was a very thoughtful and attentive gesture. The room was clean and tidy too. I've already recommended this place to my friends!"