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9.2/10
Great
GGuest UserAll in all, was very satisfied with all amenities and pleasantly surprised by the weather which looked foreboding at times but cleared out. The only negative was the parking which is in a remote location and I believe charged daily for use, oh well, can't have it all. The beach, pool, pier and food made it worth it. Will visit again.
GGuest UserThe hotel was the best on all of our trip. So lovely big room and great bathroom .The beds are great including the pillows.
I am writing this because we had so many bad experiences and this hotel and staff made up for it.
NNicole BlackmonThe front desk staff was wonderful. The only complaint I have is that the pillows hurt my neck. Everything else was great. The toll bridge was very slow, which doesn't reflect the hotel.
GGuest UserUpon arrival waited 10 minutes for clerk to appear. Didn't even apologize for delay. No one else in lobby. Checked in and then I was to be charged $10 for indulgence fee? and if nothing charged would credit back to charge card. Told her I didn't want to but clerk with silver short hair with pink *****e said it was required. If not used it would be credited back upon check out. The next morning asked same lady about funds being added back she couldn't do it but would notify my credit card department. At this moment a day later still no charge added back. Is this some standard policy? Or was this a way to have customers purchase unwanted snacks or goodies from your snack area?
GGuest UserGreat location, friendly people, great breakfast, good stuff in the gym although it’s very tight for more than one person at a time, and my only real complaint is that the rugs and rooms haven’t been changed since 1972. Some type of green and brown swirl pattern that took us back in time 50 years. Time for a remodel, and then this place would be banging!!!
GGuest UserThe hotel is nice it’s a Hilton after all but when we got settled into the room we noticed there was bits of a styrofoam takeout container on the floor in the living room and the bed was poorly made; it looked thrown together. Then when we went to shower, there was hair stuck to the back wall of the shower that housekeeping had neglected to get off. I mentioned these things to the lady at the front desk when checking out and she seemed uninterested of this so.
GGuest UserThe hotel was really nice despite a few minor issues in the room! The walls were super thin so you could hear everything, but the staff was friendly, the room was clean, and the location was perfect - right on the beach and close to lots of restaurants and activities. Some maintenance issues, but overall it was a great stay!
GGuest UserThe Hilton Garden Inn in Orange Beach, Alabama, was a beautiful place! I liked the hotel layout. My favorite parts while staying there were collecting shells on their beaitiful private beach behind the hotel, leisurely riding innertubes on their ”heated river” behind the hotel and enjoying their delicious breakfast buffet. Every hotel employee we met was wonderful and helpful! I reserved a physicallyhandicapped room with island view. My only unpleasant part of my stay was the flooding from the handicapped bathroom shower that flooded the bathroom floor, into the front entrance to the room, even wetting the hall carpet. I reported it to the front desk, who thanked me for reporting it. They said it was because it was a handicapped room. I told them it didn't matter...if it was a handicapped room or not. I told them more care should have been taken considering it was for a handicapped person. What if I'd fallen on the wet floor and gotten hurt? Anyway, I liked the hotel but I don't recommend renting and reserving the handicapped room (#415) until these issues are corrected and the room, itself, is updated and this problem is completely corrected. Thanks! Rhonda Tippett
GGuest UserThe place was clean but several things weren’t working. The light beside one of the beds wasn’t working and the charger wasn’t working either. Tge plug in the bath only the top receptacle was working. The price was a good price.
For hotels with Gym in Baldwin County, the average price on weekdays is PHP 43,438, and on weekends (Friday–Saturday) is PHP 44,711.
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