GGuest UserThe room was cleaned and friendly staff. However, I think the price was too expensive and I checked in at night though the key card was issued for the room that someone else already in it. So we have to come down to get another room. It was on a fifth floor but we were down to the 3rd floor next to the HVAC unit outside which was loud. It was not a bad stay or service but I wish it was better for $199. I wish we get a better room for that price.
MMashuA new hotel in the suburbs of Chicago, with free parking and convenient surrounding shopping and dining. The hotel is newly renovated and the service is very good👍
AAbhiHi,
For both the bookings, the stay was amazing. My dad really loved the breakfast and the ambience.
Hope to visit the hotel again during our business trip :)
DDudiaohanjiang5668The room is good, not far from the airport, quiet, price concessions, except for no microwave oven, everything else is good! It is also very convenient to get to the airport shuttle bus, and it will be delivered in 13 minutes! Water delivery is more intimate!
Qqmwhttrthe cleanliness of the room itself was fine, but the hotel seemed pretty run-down. the stairwell we took to get to our room was quite dirty (trash remained there for all five days we were there) and had a lot of cobwebs etc. the towels we got the first day had some weird dye on them? one of the days we got our room serviced but they only replaced our towels and did not reset our beds which was strange. it's also relatively far from o'hare compared to some other hotels. however, it's definitely livable and the rooms are quite large
GGuest UserA staff member African American told my son he looked suspicious my son is African American as well and called the police on him so that was not cool at all my son told her well I have a right to go in and out my room and walk around etc then after I left I called because someone that visited Us while there lost their ID and the lady tell me I left my room a mess I said who are you lying to because I do not play them games I cleaned my room personally and left not a thang in there sat the garbage outside the door in bags and the towels as we are told nothing less nothing more they are more strick with their rules which is better now but as far as accusing my son as being suspicious and telling me I left the room a mess that's messed up y'all not keeping my money that the hotel have on hold I'll take them to court nothing was broken nor no trash was left inside so no that's not it it's sad that this place has changed for the worst in one way and being a more strick is better as it got a lil wild over here in the past they need to know and check they camera as far as which guests are there or not before they start to call people suspicious
GGuilfordWe stayed three nights and it was wonderful to wake each morning to the amazing breakfast. We had the pool and hot tub all to ourselves. Our room was quiet and the bed and pillows were incredibly comfortable. My husband and I loved this place. We will definitely be staying here again the next time we're in town.
GGuest UserWhen we first walked in, their was someone standing at the front desk waiting to greet us, unlike most hotels where you have to wait around for somebody's help. We received cookies, which were a pleasant surprise, extremely delicious, and warm. Check in was really easy, the person at the front desk was very pleasant we could tell she liked her job, she was also efficient and fast. The room was very clean and didn't smell like pets or cigarettes, like most hotel rooms do even though they say they are non smoking. We did notice the furniture was outdated and heavily used; however it is expected, because it is a hotel room. We did not come to sit in the room and look at the 4 walls, we wanted to experience the amenities the hotel provides.
I walked in with low expectations because every hotel I've been to with a pool and a hot tub one or the other does not work. This is even after calling the hotel before booking a reservation we end up being disappointed. I was extremely satisfied when both the pool and hot tub were operational and clean. The pool towels were actually on the deck so you didn't have to go to the front desk to get them. There was an incident at the pool with 3 young teens who couldn't handle a certain kind of substance and the one ended up vomiting and all the girls ran away with out reporting it. When we called the front desk they came quickly and cleaned it up. There was a small fitness center off to the side of the pool and was well kept and clean.
Breakfast was organized, the food was cooked in variation, which I enjoyed, because I do not like my food overdone. The waiter was super friendly and very attentive to our needs they will definitely have my business again.
LLee PunkeThe greatest difficulty was checking in, as the kitchen cupboard was bare. There was no clerk, simply a note with incorrect spelling, which I deciphered and called a clerk from the Holiday Inn Express. He was helpful and explained that the hotel I was at was no longer employed there. The room was fine, but wrestling luggage up the stairs required the strength of Hercules. I managed. There was also no one there the next day, but Geraldine from the next hotel proved very helpful. I even asked her to assist me with dropping off a package at the post office, which hopefully she accomplished. The hotel was absolutely fine, but the service could certainly have been better.
For hotels with Gym in DuPage County, the average price on weekdays is SAR 756, and on weekends (Friday–Saturday) is SAR 893.
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