Crawley Hotels with Wifi

"Terrible attitude from the front desk staff. The clerk managed to mix up the rooms allocated to our party and then, rather arrogantly, blamed us for swapping rooms, when in reality I had to change rooms because the heater in the original room was not working. I even apologised in case there had been any misunderstanding after a long journey, but instead of trying to resolve the situation professionally, she replied that she was also tired. To make matters worse, it later became clear that the confusion stemmed from the room allocation system itself, with room numbers being noted on a piece of paper with handwritten markings. If it had not been for the other member of staff, who remained calm, understanding, and helpful throughout, I would have packed my belongings and left immediately. This is simply not the right way to treat paying guests. Customer service should focus on resolving problems, not shifting blame. Unfortunately, this experience left a very negative impression of what could otherwise have been a pleasant stay"

"Good option price/qualitywise if you need to stay next to Gatwick. Cheap to reach by bus, but with a lot of luggage it had to be a taxi, so mind this expense. The room is quite alright, and nice to have access to the pool of you are travelling with kids. The food at the restaurant is not great, and room service is not included in the price of ordering food there. So if you are planning on eating dinner, ordering from other places in Crawley. Breakfast was ok though, quite standard."

"Made a last minute booking to stay the night after touching down in Gatwick at night with a migraineq, not knowing how isolated the place was. Its was dark and eerily quiet to get to, room was without heating and the hot water kettle was rusty and peeling. Still for the price, a very decent place to near the airport that offers a phone to directly call for United cars shuttl"

"Stayed on the top floor in a single room. Overall it was a great stay, but a few minor improvements would make the experience so much better. One of the balcony doors had trapped condensation in between the double glazing, would be good if that was sorted out. The blind on the same door was damaged. There was a slightly weird smell in the room. A diffuser would probably sort that out. The remote controls for the tv’s were missing and the inside of microwave wasn’t cleaned properly. There was also no key for the balcony door so couldn’t lock it. I wasn’t really worried about it because the balcony isn’t accessible without someone spidermaning it up the outside walls. However, the hotel is a lovely building in a pretty countryside area. The young woman on reception was lovely - give her a pay rise! Would probably stay again."

"My stay at the Radisson RED London Gatwick Airport was genuinely an excellent experience and a perfect way to begin my journey. As someone who values comfort, cleanliness, convenience, and professional service when staying near an airport, I found this hotel to be an outstanding choice for anyone travelling through Gatwick, especially for an overnight stay before an early flight or after a long journey. From the moment I arrived, the hotel made a very positive impression. The atmosphere is modern, stylish, and welcoming, with a fresh concept that stands out from many traditional airport hotels. The décor throughout the hotel feels vibrant and contemporary, creating an enjoyable environment that feels both relaxing and professional. It immediately gives guests a sense of comfort after the stress and fatigue of travelling. One of the highlights of my stay was the exceptional service provided at reception, especially by Patrick. He was a genuinely kind, professional, and extremely helpful member of staff who made a noticeable difference to my experience. Patrick was supportive, approachable, and always willing to assist with any questions or requests. His friendly attitude and professionalism created a welcoming atmosphere from the start and made me feel valued as a guest. In today’s hospitality industry, it is not always easy to find staff members who go above and beyond, but Patrick certainly did. His positive attitude and willingness to help deserve special recognition, and I truly appreciated the effort he made to ensure everything went smoothly during my stay. The check-in process itself was smooth and efficient, and the reception team overall were friendly and professional. Good customer service can transform a hotel experience, and this hotel clearly understands the importance of making guests feel comfortable and welcomed. The room was modern, exceptionally clean, and thoughtfully designed. The bed was extremely comfortable, which is one of the most important aspects of any hotel stay for me. After a long travel day, having a peaceful and comfortable room made a significant difference. The blackout curtains helped ensure a good night’s sleep, which is especially valuable before an early morning flight. The room also included practical amenities such as tea and coffee facilities, a smart television, excellent lighting, and a comfortable setup that felt modern without losing functionality. The bathroom was spotless and featured a spacious shower along with quality toiletries, making the stay even more enjoyable."

"Front office staff all great. Nice gym. Rooms refurbished, neat and clean though a bit small. Only complaint is the housekeeping. A little spotty. One of the day no housekeeping despite hanging the housekeeping required card outside the door the whole day. And then 2 of the days they just removed the rubber mat for the bath tub. I asked reception to for it to be replaced and they gave me fabric floor mats instead of rubber mats. So in all, will recommend for the location if you wanna stay around the airport but not at the airport. There is a small town Crawley for food, malls and supermarket within walking distance."

"Clean rooms, comfy beds, and friendly staff. Great value for the stay"

"The hotel was too far from the Airport, the room was moderate but there was no facility for a disable person to use the bathroom. The bathroom has no heating which made it very hot. They do not allow customer to take food into the room as they don’t offer room services. The staffs were very respectful."

"Ibis Styles London Gatwick Airport is conveniently located close to the airport. There's a direct hotel shuttle from bus stop 9 at the airport, which is super handy. The breakfast buffet is delicious, and lunch and dinner are a real treat. The front desk staff are welcoming and the rooms are clean and have air conditioning. With a bar, meeting rooms, and a lounge area, it's a great hotel for a trip. I'd definitely stay here again."

"Great service. staff members were helpful and kind. The three different ladies at the reception that I interacted with during my stay were fantastic. One even provided a heater in my room as I was so cold. Food at the restaurant was excellent too."