Kanpur Hotels with Wifi

Courteous, understanding customer requirement and prompt response on same. Clean rooms, good food, hospitable place

Property is centrally located. Food service ambience were nice though nothing extraordinary. There kitchen closes at 11pm. Which is a limitation for late arrival and check in.

I am giving Good review for the following reasons: Hospitality service especially Dipak vaiya was very helpful and always had the motive to serve. Food from the menu were very delicious. Reception was 24/7 and guards outside were always present. To get a Excellent review, it would have been appreciated: If the hotel keeps its noise down during night time and early morning. It was very noisy at times (not only by other guests but also by hotel staffs). The music, reception telephone rings, etc. Rooms were not clean. We stayed for three nights and there were dusts, hair and stains in bathroom when we occupy the rooms. As a star rated hotel, this was below the standard. Finally, we had to request all the resources like toilet rolls, drinking water, everyday and it should be topped up automatically or just stack them up for at least 48 hours. Even drinks and food in the breakfast buffet were kept very minimum and only served when requested such as bread, water, tea, etc. I also felt that kitchen staff and waiters were very tightly controlled by managers and deliberately instructed to serve only when customers request their service. For example topping up with more food/drinks during the breakfast. We were also served with wrong order and when I questioned if they got our order wrong and the waiter confirmed it was the right food. In our case, they served us Chicken chilly instead of crispy honey chicken. It led me to believe that either the restaurant staff have integrity issue or they are so afraid of their manager/boss for getting our order wrong.

Room was neat and clean. Location was the plus point for my visit. Only thing was prices for food were on higher side. Staff of the hotel is quick to attend the call.

Royal galaxy hotel, kanpur stay was not good and it's just an average because no proper hospitality is there. I mean room water. Etc no available. It's feel like you are unwanted guest in someone house.

The room was a little small, cleaning and hygine was also not proper, food was good, but room services are little slow, could be better. But in this price range it was absolutely okey.

Room service was very good. Staff was polite and prompt. Cleanliness was was also good. Mr abhay singh at reception was very friendly and helpful. Location is excellent as food street and metro station are few at steps. Maintanence and upgrade of hotel seems overdue, shows omers reluctant in this.