Itoman Hotels with Wifi

"I stayed at Southern Beach Hotel & Resort Okinawa from Oct 28–31, 2025, the hotel itself is fine, the pool is ok and the beach nearby is lovely. But I had a terrible experience with their front desk service. The night before check-out, I personally confirmed with their staff that the standard check-out time was 11:00 a.m. I politely asked if I could check out one hour later at 12:00 noon. The local Japanese staff decline it and I am all good with that and ready to get back to my room, a foreign staff member at the counter step in said “That’s fine, how many hours you need?” I relied on that confirmation say one hour is good enough for me — but when I checked out, the front desk charged me 3,300 yen for being one hour late. Even after I explained what happened, their staff were unlikely to listen and repeating their hotel policy very impatiently. I later send out a email to their leadership to escalate and received and receive the feedback from their manager denying everything, even though it was clearly a miscommunication among their own staff. It’s shocking that a so-called “resort” treats guests this way. Fortunately, Trip.com reviewed my complaint and refunded me in Trip Coins, but the hotel itself never admitted their mistake nor sincerely apologized. There are many hotels in Okinawa that actually respect their guests. But regret that I don’t feel it here at this resort."

"Very elegant resort with nice facilities and helpful and friendly staff. We enjoyed our staff very much. Haven’t used their shuttle service because we have rented a car. Location wise it’s in a peaceful part of the island away from the city. Depending on the traffic it could take around 30+ mins to get to Naha."

"There are lobby staff, clean, but the room is not big, luggage is difficult to open, no free parking, but there is a fee, 24 hours 1000 yen, many berths, near convenience stores and airports, are convenient"

"たぶんコスパはとても良いです。 個室な上、もともとツインを一人部屋にしてくれてた影響か広めでしたし、冷房、tv、デスクもルームにありました。 駐車場がわからず、(共同の敷地を各お店がブロッキングしてる感じだが、立て札などがない)電話したところ、契約書もGoogleMAPの番号も「現在使われていません」のアナウンス。しかたないのでいったん停めて宿に伺ったところ「俺、オーナーじゃないから」と、質問に対して返答が噛み合わず。駐車場を確認するも「まずいなーまずい。」と不快にする言動ばかりで先に進まないので、下に降りて場所指示してください。とこちらから言わないと進まない状態。 オーナー不在で御家族の方が対応されたようですが、不在時の対応の教育はお願いします。あとは、フロントデスク分かりやすくして欲しいです。"

"When I said it was a trip, he introduced me to restaurants and nearby beaches, and the boss was very kind. Impressive wave Tsunami ㅜㅠ Expensive hotel 2 days and 4 days of 3 nights and 1 day here, much better than expensive hotels."