Luxury Hotels in Hanoi

"Perfectly located and beautifully finished hotel in the centre of the French Quarter.  Attention to detail at every turn inside the hotel and the room.  But best of all is the service, immediately from when you arrive.  We will be back again, as one night was just too short to appreciate it properly!"

"I first came across Metropole in 1993 when visiting Hanoi as part of a government delegation. The officials stayed at the hotel but business people at the guest house next door. The guest house had very basic facilities but it did not matter as the impression from that short visit made me want to return. Hanoi even in those days had a very well developed culture, refined but understated. I said I would like to return again hopefully be able to qualify to stay at the Metropole, a hotel with a rich history and a place where I like to call home."

"The hotel boasts an excellent location and elegant surroundings, both inside and out. Its facilities are comprehensive and well-appointed, and the rooms are immaculately clean. The dining options are diverse, complemented by attentive service. The check-in process and welcome were exceptionally warm, thoughtful, and attentive. I also had the pleasure of meeting the lobby manager, who had spent a decade working in China and possessed a profound understanding of Chinese history and culture."

"The room was very spacious and clean, and the location was excellent. It's within walking distance to Hoan Kiem Lake, and there's a supermarket downstairs, which is convenient for grabbing things."

"A stay brushed in gold — beautiful, with a few areas to refine
. Dolce by Wyndham Hanoi Golden Lake is certainly visually striking. The hotel is incredibly photogenic, and while the overall experience was lovely in many ways, it leaned more towards being aesthetically impressive than feeling like a seamless 5-star stay. 📍 Location 
The location is quieter and less central than the Old Quarter, which is worth considering if you enjoy being close to major attractions. That said, the lakeside setting created a calm, peaceful atmosphere that we really appreciated. ✨ Highlights 
The personalised service from the front desk and door staff was a real highlight. They remembered our names and room number throughout our stay, which felt thoughtful and welcoming. Our room was spacious and the lake view was genuinely beautiful. The gym was clean, updated, and perfectly adequate for a comfortable workout. The buffet breakfast offered a wide range of options and variety. ⚠️ Areas for improvement
 There were a few small details that, with a little more attention, could elevate the experience even further. We were provided with an ironing board that wasn’t in working condition and an iron that was missing parts, which caused a slight delay to our plans one morning. A replacement iron was provided, however it was marked and unfortunately left a small stain on one of my garments. The pickleball court was located in a basement area that felt a little unfinished and could benefit from some added care and presentation. The rooftop pool offered lovely skyline views, however the space itself felt quite quiet, with worn lounge chairs and limited ambience. A poolside bar or some soft music could really enhance the atmosphere and make this area more inviting. One evening, an event held above our room resulted in music and drums being audible late into the night, which impacted rest. Better soundproofing could help ensure guest comfort during events. The laundry service was priced at the higher end, and a price list wasn’t provided. While we could have asked in advance, clearer upfront pricing would have made the experience a little smoother. Breakfast service was pleasant, though it felt less interactive compared to other 4- and 5-star hotels we stayed at in Hanoi, where staff were especially proactive in checking in with guests, offering recommendations, and seeking feedback. 🌿 Final thoughts 
A very beautiful hotel with warm front-facing staff, spacious rooms, and lovely views. With a little more attention to detail and consistency in service, this property has the potential to offer a truly exceptional luxury experience. A wonderful stay in many ways, with just a few opportunities to shine even brighter."

"A great hotel right next to Bắc Ninh Cultural Square. The rooms are spacious, and the front desk staff are polite, attentive, and can communicate in Chinese. It's clean and tidy, with no strange smells from the bedding. Plus, there's a free swimming pool and sauna."

"The location of the hotel is perfect. Very easy to get around and there are many restaurants and areas that you can get to. The bar and breakfast at the lobby level are nice. Good selection from the buffet line.. Definitely worth it to enjoy your breakfast there. In terms of services, the front desk staff were not too nice. No smiling no conversations at all. All were like robots. I asked for late checkout upon check in. It was a strict reply of “No”. No explanations or offering any courtesy. Check out was the same. The staff didn’t even look at you. They for sure need more service training. The bed was comfortable and big. Overall design was a bit dated but acceptable. The shower temperature was unstable. It was sometimes hot sometimes cold. They had some kind of drilling work done at 8am. It was not extremely loud but good enough to wake you up and disturbed your sleep. I don’t see any reasons of returning as there should be may other options."

"I had a wonderful 3-night sightseeing and shopping trip to Hanoi, with a very pleasant stay at Lotte Hotel Hanoi. The Deluxe Room was well-equipped, amenities were sufficient, and cleanliness met our expectations. Service was consistent, with late evening requests for additional drinking water delivered promptly. A special compliment to Mai, Supervisor at the 63rd floor breakfast, who impressed us by returning with an update on a service lapse — a thoughtful gesture that reflects great hospitality. Don’t miss the seasonal Mango Bingsu at The Lounge, a refreshing treat after a hot day out in Hanoi."

"Everything was pretty good overall, with a beautiful view and a delicious breakfast. The only downside is that it's quite remote and far from the bustling city center. If you're looking for a relaxing getaway, it's a great choice. InterContinental quality is consistently excellent, and they even upgraded my room, which was a nice bonus! It's a shame there was no late checkout, though."

"I don't understand how can this hotel get a 9.3 rating and rated as a 5 star hotel in trip.com. when I reached I felt deceived, this is just a 3 star hotel. Room is so small. And with the price I paid about 85 euro, I think you better go to Fraser Suites still one of the best in Hanoi. This hotel is one of my worst hotel in Vietnam. When you enter the toilet has a big smell and the sink is blocked. Imagine at 11pm already dead tired and shower halfway with a block sink and flooded floor. See the photo. How can a hotel design the floor sink like this. There is no slot to contain the water and if it's blocked it will overflow of course to the dry floor. Such a stupid design and not to mentioned the smell. The manager know exactly this room has a problem when he came but still provide this room to me. This is the point that make me furious. I manage to change to a new room and this room is better with no block sink but the room felt outdated and small. . Most importantly there is a constant water flowing water noise that I don't know is it from the neighbour or from upper ceiling. In general there is simply no insulation and noisy when people walk by. I felt like want to check out after my first night but its a non refundable. No choice. Overall it is a nightmare for me. Breakfast is average. Positive side the staff is ok. I will never trust the rating in trip.com of 9.3 or Google rating 4.8. just cannot believe it and I booked it to try due to good rating but end up quite disappointed. Anyway in general as advice try to avoid most hotel within the old town and look for Novotel suites, Fraser suites that are located outside from the touristic old town to get the best value for money and just use Grab if you want to visit the old town."