Featured facilities: Parking, Laundry service (on-site), Restaurant
Great
46 reviews
9.2/10
1 night
From TWD 1,096
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Read genuine traveler ratings & reviews to find your perfect stay.
9.6/10
Amazing
GGuest UserAn old hot spring hotel, a little inside, but very quiet. There is also a 10% discount for snow crabs at the door, which can be packaged and delivered.
I have to praise the crab dinner of the hotel, which is of very high standard, even the desserts are online. I was very full, but because it was so delicious, I finally finished the rice and pasta. The wine and drinks are also very cost-effective. It is worth staying once during the snow crab season. There are several hot springs, which can be reserved and can be visited at leisure. There are also private and public hot springs. It is very comfortable to relax in a hot spring.
GGuest UserWe were delighted with this place. Everything is very authentic, beautiful, the staff is super friendly and polite, speaks English. Be sure to take a room with a kaiseki dinner - it's something amazing, delicious and super authentic. They also give you a yukata, you can go out for a walk along the main streets and go with a subscription (issued by the hotel) to 7 public onsens. You will be taken on your own transfer, since the hotel is located a little further than the main street. The hotel itself also has one onsen, I recommend going there too. The room is amazing, has all the amenities, I'll leave a photo)) In one night of stay, we threw off the fatigue that had accumulated over 5 years, I recommend staying!
MM.Sim007Service quality of the staffs are 10/10. All staffs are attentive and multi tasking, they are reception, cooks (breakfast) concierge and house keeping. We stayed for two nights in a quadruple room facing the river, huge size and comfortable beds. Night was quiet and dont hear any foot steps though it is a building erected on old structure. Breakfast is typical Japanese ryokan style breakfast of excellent presentation and quality. Recommended for couples with no children and nit suitable for elderly or disabled, need to climb up 3 storeys if stayingnin the 3rd flood. Location is 10/10, 10mins by foot to JR station and 20 mins walk to the ropeway with shops along the way. Highly recommended!
GGuest UserI Travel to Kinosaki Onsen, the hotel location was good near JR station and also near the tourist spot.
Hotel will provide the onsen pass to all guest to join best 7 public bath in Kinosaki onsen
Moreover, if you want to onsen in the hotel, hotel have 4 private onsen for guest
Very nice stay and comfort here
AAnonymous User对不是日本人完全不友善的酒店
Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude.
Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in.
When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all.
I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy.
There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup.
Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special.
Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.
XXiaobaituaimiThe hotel is located on the edge of the hot spring town, quite close to Jizoyu Bath.
We booked a superior Japanese-Western style room, which was exceptionally spacious.
The hotel's breakfast and dinner were very plentiful, and the staff at the front desk were very welcoming. Since the mountain cable car to Kinosaki Onsen was closed on the second morning of our stay, we could only visit the nearby Izuishi Castle Town. The hotel front desk helped us print out a detailed timetable.
The outdoor baths at Kinosaki Onsen are not open every day; two baths are closed each day, so be sure to check the sign at the hotel front desk.
PPiwatUpon arrival, the hotel gave us 2 free tickets for aquarium next to the hotel. Staff were very friendly and helpful with parking valet and our luggage. The room we were in had an amazing view and it is spacious. It’s a Japanese style room and the staff had to come to put out futon for us around dinner time. Communal bath is big with an outdoor onsen. We noticed that they use salt water in the bath and onsen instead of chlorinated water like many other onsen hotel we have stayed in the past. There are 2 restaurants in the hotel but they open rather late at 7 and 8 pm so we didn’t get to try them. Breakfast were the same the whole we stay but they are pretty decent so there is no complaints. I would consider this to be one of the best hotel we have stayed during our trip there.
Ttravel-with-meWe had a fantastic stay at this Ryokan. The staff were so attentive and welcoming (Thanks to our room attendant, Suzan) We arrived a little earlier than check in but we could go up to the room and were provided with tea. The room was beautiful and the beds were prepared when we were eating dinner. We were shown how to wear the yukata and even had welly boots for the rainy weather. The food was the highlight, fresh seasonal ingredients (crab!) which was displayed like a piece of art. I wish we stayed longer, well worth the money!
GGuest UserThe hotel is a bit old style
As a Onsen hotel - the facilities ;
Elevators should have hand rail or / and a seat inside the lift to allow older adults to hold on or in case of fainting occur !
There should be towels inside the spa area instead of asking customers to bring along the towel to & back to room ! There should be towels available inside the spa area !
The free transportation starting from 4 o’clock till 9:30 is good but it would be better if the free transportation can start a little bit earlier say I’m 12
The hotel staff are where we helpful and where we polite thank you !
GGuest UserI stayed here for one night with my husband and our 9-year-old daughter, and we loved our visit. The hotel was accommodating and allowed us to store our luggage as we arrived early. Our room was very clean, the staff were attentive, and we could tell they wanted us to have a nice stay. The location was perfect - set back on a quiet street but right in the middle of all the onsens and shopping. We opted for the crab dinner, and it was an absolute feast. We ate for hours and still couldn't finish everything. They asked if we wanted to keep it for breakfast (which, of course, we did), so they served it in the morning along with the breakfast they planned. It was wonderful. They have a small onsen in the building, which was nice because the three of us could enjoy one bath together before going to the gender-separated onsens in town. I highly recommend staying here for a lovely and authentic Japanese experience.
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