Hotels with Parking in Astana

I stay here often. It's in my top 2 hotels in Astana. Everything is clean, comfortable, and fully worthy of a 5-star rating.

Great hotel, probably with the best breakfast we had on our trip to Kazakhstan. There was a huge selection and everything was always replenished. Our room was very large, clean, and well-maintained. Housekeeping came daily. The pool is adequate and has a good temperature. Additionally, there are separate saunas for men and women, which could be used during regular hours. It takes 30-45 minutes to get to the airport, depending on traffic. To get to the center of Astana, you can only go by taxi or car; it's too far to walk. The staff were very friendly and helpful. We felt completely at ease.

I would rate my average experience as 6/10 because I was unable to contact property through Trip.com, only possible through WhatsApp or email which is not really convenient. The arrival experience wasn’t good. We arrived around midnight, and had 3 suitcases. No one offered help. It is mentioned that hotel has bellhop but there was no one. When entering, no one even helped at least with holding a door. The guy in black suit (maybe security) was on his phone. Didn’t pay attention to us. When we reached Front Desk, we didn’t a really warm welcome. Only “Good evening! I need your passport or id” The agent ignored my request for a late check until 1 pm at the c/i. I asked if it’s possible. He continued with property information without returning to that request. The room was quiet and near the elevator which is nice. But service could be better. Breakfast buffet has a good variety of food options but hostess ran to his work desk when I arrived without saying even “Good morning”. He was eating something so I waited for him to finish. The only conversation was “What’s your room number? Enjoy your food” Again, at c/o no one offered help with luggage as well. At least could help with holding a door, because their automatic doors are closed and blocked with a luggage cart. In general, I would say staff needs to learn to provide with a better service due to hotel star rating. It is mentioned that hotel has 4 star rating but, in my opinion, it’s only giving 3 star or less. I stayed in 3 star, 5 star hotels in the world, and I had better experience in a 3 star hotel.

Hello! I'd like to share a bit about this hotel: the staff are incredibly friendly and helpful, it's clean and cozy, and downstairs there's a cafe with delicious and affordable food, plus a shop where you can buy all your daily essentials. As for downsides: there's no fridge or air conditioning in the room, and the fan isn't enough to beat the heat during the day. Overall, though, the price-quality ratio is fair. It's a 10-15 minute ride to the city center by public transport, and the area itself is quiet and peaceful!

Stayed here with my 2-year-old. It's a small, cozy hotel with an elevator. The breakfast was delicious, with plenty of salad and fruit. We had no issues whatsoever. The staff were friendly. I used the sauna, but the attached toilet had a noticeable odor, which I think is a design flaw. We also visited the restaurant in the same building, which has a separate entrance and a ball pit on the first floor.

The staff were incredibly friendly and helpful, resolving all our issues and assisting with every request (we asked for an iron and smaller pillows, and everything was handled instantly). The location is superb. Unfortunately, our room had many mosquitoes, and I barely slept the last night. It would be great if they provided a mosquito repellent. I'd also like to draw the staff's attention to the stains on the curtains. Perhaps previous guests killed mosquitoes, leaving the stains. Otherwise, we were very satisfied. Thank you!

Facilities: complete facilities, relatively long time Health: good Environment: There is a supermarket on the right hand side of the door Service: Very good The lake freezes, and the traffic flows back and forth from the bridge and the ice beneath the bridge form a beautiful landscape

Nice hotel, excellent location, there is a discount for purchasing air tickets, the service is good, although the furniture is not new, it is good, the service works well, but sometimes there are inaccuracies with the breakfast schedule. Overall I recommend it!

The room is interesting and spacious, the service is good, and the view from the window is decent. The bed is absolutely magnificent, and the photos turn out well. There's a buffet breakfast. There's also a fitness center with a pool nearby, included in the service, but it's quite depressing – the hotel should be ashamed to offer something like that. As for the downsides, some things don't work, some are worn out, the remotes are faulty, the plumbing leaks, the shower doors don't close properly, and the water drains slowly. The AC in the bedroom doesn't work, and the windows are dirty, which is a shame for a room with a view. If you can overlook all these issues, it's quite good for the price (9,400 rubles for three people, a 98 sqm room, #905, with a view of Baiterek). Owners, get these things fixed, and it would be a gem!

The hotel is right on the road, in the opposite direction of the airport, which was a bit of a mistake! Coming from the airport, I passed through the Bayterek Memorial Tower and the Arc de Triomphe, which was a mistake! However, unexpectedly, there was a ”Da Tang” Chinese restaurant next to the hotel, where I had two full meals and two nights of beer 🍺, which was also a compensation! There are many literary and artistic landscapes around the hotel, so you can stroll around!