Bintan Hotels with Private Pools

"The villa was very spacious, huge bed, strong aircon, private pool that you could access from the entrance of your room, your bedroom and the toilet! Soaps, towels, slippers, dental kits were all provided 👍 There's a TV that can access netflix and streaming channels too! The staff were all helpful, warm and friendly and spoke good english so communications were very smooth. The main channel of communications was through Whatsapp. There is a mall nearby (Plaza Lagoi) that has souvenir shops, a minimart, ice-cream shop, bar and a 2-level Mustafa center. Its very worth money-wise! Would love to visit again."

"Banyan Tree Bintan offers a setting that feels like a sanctuary. The villas are nestled within lush rainforest, creating a sense of seclusion and harmony with nature. From the moment you step onto the balcony, the view opens to the vast South China Sea, framed by greenery and the sound of waves below. The combination of tropical forest and ocean panorama is breathtaking. Sunrises bring soft light over the treetops, while evenings are marked by the calming rhythm of the sea. It is a place where natural beauty surrounds you at every turn, offering both tranquility and inspiration."

"We stayed as a group of 14 guests occupying 10 rooms and had a wonderful experience overall. A special mention goes to Duty Manager Gaby Jasmine, who provided exceptional service throughout our stay. Although there were some issues with our room arrangements upon arrival, Gaby handled the situation professionally and efficiently, ensuring everything was sorted out for our group. What impressed us most was her attentiveness and genuine care for the guests. She remained approachable, proactive and always willing to help, which made a big difference to our overall experience. The hotel itself is well located, comfortable and a great choice for a relaxing getaway in Bintan. Combined with the excellent service we received, it made for a very enjoyable stay. Thank you, Gaby and the Four Points team, for your hospitality."

"”Great Resort, Great Service” Okay first thing, yes, it is far. Like 1.5 hours from BBT ferry terminal. But shared transport is provided (with a cold towel, cookie and water bottle), so honestly it's fine. You just sit back and by the time you arrive you've mentally switched off from everything anyway. Check-in was really smooth. No queue at the counter. While you sit down at the lobby, a welcome drink and cold towel is provided together with the check-in formalities. That already felt different. And the staff throughout the stay were just... on it. I genuinely didn't need to call for anything. Whatever I expected to find in the room, it was there. Buggy service is available until 11 pm, and is available promptly the moment you call them. The suite itself was excellent. Huge outdoor balcony with two sets of sitting area. A hammock is also provided to relax in a lazy afternoon. Inside the room, a solid wood bed frame, with a comfortable mattress and clean sheets. They give you both hard and soft pillows which I always appreciate. A large work table/chair is behind the bed. It also includes fast charging ports (nice touch). TV is equipped with Google TV kind of device with familiar remote. Room was well stocked with four water bottles, wine and drink glasses, coffee/tea cups, minibar with most common drinks stacked (not complimentary). Small thing but they forgot spoons for the coffee/tea. Didn't ruin anything but I noticed. The bathroom was big and clean with his/hers sink. All necessary amenities are of good quality. However, the shower area is a bit cramped as it is next to the bathtub. As such it wets the entire area. Even if you put floor towel, it eventually gets drenched too. Breakfast was great. Open air setting with nice spread - good fresh fruits, salads, local dishes, breads, bread spreads, coffee/tea together with kopi and teh as well. Dinner was also delicious with prompt room service. Only thing is the kitchen stops at 9:30pm which is a bit early, especially when you are on vacation. Not a dealbreaker but worth knowing if you're a late eater like me. Most of the info is shared via WhatsApp- shuttle times, checkout info, all sent through without me having to chase anyone. Simple but effective. Each villa is provided with two bikes (his and hers) which was fun, especially since the area is quite spread out. Though something could be improved: The pool is honestly too small. Cannot accommodate even 25% of guests. And the main beach is very small and with only two chairs. That's it. For a place sitting right on the water, I expected more there. Coffee pods in the room were really bad. Everything else in the room was good quality so this just stood out. Swap the pods, it's an easy fix. I informed them in advance that we are celebrating our wedding anniversary. But it was completely ignored. Forget about flowers, not even a little card. That genuinely upset me. It's the kind of thing that would've made the stay really special and they just dropped the ball completely. Despite that, I'd still recommend it. The food is solid, the service is good, the room is comfortable and it's a genuinely peaceful place to be. And if you're celebrating something, maybe follow up more than once to make sure they actually action it."

"What suppose to be a 1 night stay turn into 2 nights stay! Cause my daughter love the place... Recommend fazly our driver for all 2 nights big shout out to him as he really good and bring us to what we want for our activities.... It's abit too far from the ferry terminal but it's worth it... The sceneries ans all the staff is very efficient and also very respectful. Just to take note there is no nearby eateries but got a small convinient store and tell the reception and they will get a driver for us to go for free... As we extended our stay they assist us to contact the ferry terminal but we have to go there and pay the rebboking fee... And breakfast was good too... For sure will be back again and stay at this hotel again.. Ps to the management it will be good if you could provide a microwave since sometimes we will buy food earlier and bring over as no local eateries nearby. Kudos to the team there for the excellent and pleasant stay.."

"We recently stayed here for a family getaway with our 2-year-old daughter, and I cannot praise this hotel enough. Traveling with a toddler can be unpredictable, but the team here made our stay incredibly seamless and stress-free. What We Loved: Incredible Family Hospitality: From the moment we checked in, the staff went above and beyond to make our little girl feel welcome. They were patient, smiling, and always greeted her warmly. Fantastic Toddler-Friendly Facilities: The amenities for young children are top-notch. Whether it was the shallow pool areas or the play spaces, everything was clean, safe, and beautifully maintained. There are both in and outdoor playground Seamless Convenience: The room was clean and spacious, and the staff were incredibly accommodating with our requests to ensure our toddler was comfortable throughout the stay."

"This hotel offers excellent value for money. The environment is clean and comfortable, the service is warm and attentive, and the facilities are comprehensive and convenient. Its prime location makes getting around easy. Overall, I had a very satisfying experience and would highly recommend staying here."

"Location is 1hr from ferry terminal but overall the resort is outstanding. White beach, good food, friendly and accommodating staffs, good amenities and perfect scenery. The place is good for a nice relaxation and unwinding.. The resort is recommended if you are looking for a quiet and quick escapade with family and friends.. 😊"

"We recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests. 1. Room Consistency & Communication Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved. 2. Villa Room Maintenance On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression. We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved. Thank you for taking the time to read our feedback."

"Everything was great but please learn to delivery ”no” message to your customer instead of stalling tactic. We requested for early checkin as the ferry disembarked at close to 12pm. The concierge told us it was subjected to availability. They will try to clean up room quickly. We waited close to 3hrs, 15mins before official check in time to get the room. But we noticed neighboring units were empty.. and due to low occupancy, the breakfast was ala-carte instead of buffet."